The Energy Innovation Platform
Overview • Personalised Customer Centric Digital Engagement Platforms • Over 250,000 customers currently using Platform • Tier 1, Tier 2 and new entrant energy retailer market in Australia • Varying stages of deployment from trial to full rollout • Experiences are fully costing and our UX is underpinned by revenue grade billing engine • NPS scores of over 50 • Reduces Churn by 28% in competitive Australian retailing context
Trust Trust is white labelled an out of the box digital engagement platform that leverages existing smart meter data to provide end users a more personalised digital platform. Key Features • Multi channel communications (email, SMS or app) • Billing grade costing engine can cost data of any frequency, on demand providing bill reconciliation functionality • Personalised utility engagement experience based on end user preferences or multiple layers of segmentation • Low cost addition of additional services such as budget setting, solar monitoring, payment functionality and network tariff optimisation • Understand, report and better monetise customer segments.
Personalised Energy Engagement Personalised, costed, Provide budget weekly summary tracking and email that reduces bill actionable insights, shock out of the box Click through to real- View weekly and time portal for more daily data, insights detailed insight and trends Data Lake (big data, analytics and machine learning) Uses data such as Trust interactions, energy usage patterns, survey responses, weather and solar data and publicly available datasets to create deep customer segmentation that underpins the Trust service, providing a platform for innovation
Deliver the Right Message, to the Right Customer, at the Right Time Budget setting and alerting (multi-channel) Personalised Notifications Network (and Retail) tariff optimisation Cross Sell and Up Sell Solar Optimisation Micropayments and Pre Pay
Modern, Flexible and Modular Architecture Network tariff Retail tariff NILM (load Device optimisation optimisation disaggregation) management Respond (behavioural demand Mobile apps response) (iOS and Budget setting Cross-sell and Pre-pay / pay Solar monitoring Android) and alerting up-sell now and alerting Trust (actionable insight and engagement) Billing grade costing engine (cost any tariff, at any interval) Analyse (data lake for the energy industry)
Questions Trust Respond Email, App • White Labelled • Demand Response Event Portal and SMS • Digital Engagement Platform • Real time data frequency • Out of the box solution • Revenue generation for both retailers enabled • Existing smart meter infrastructure and customers • Reduces Churn • Builds trusted with consumer • Understand Customer Segments • Demonstrates value of load flexibility • Increased Revenue CRM building and integration Utility Data Lake “Providing regular insights on higher usage, linking them to hot weather periods and providing a Attract Analyse communication strategy via our weekly email a personalised service enabled better management of • Best of Breed design • Next generation data architecture customer expectation and reducing • Integration tool for existing CRM • Removes data silos churn at the end of this high-risk • Comms visible across the business • Allows unified data management billing period by 28%”. • Manages leads, applications and • Best of breed reporting tools (Melbourne University 2015) • No upfront data use needed accounts in one place • Dynamic multi-step campaigns • AI and Machine learning enabled • True omni-channel capability with • Scalable operationalisation of programs social integration
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