Technology Solutions Whats out there .... ? In-house .... Excel and - PowerPoint PPT Presentation

Technology Solutions

What’s out there .... ? In-house .... Excel and paper based forms Call recorder quality software Simplistic quality assurance solutions Hardware people with cross sector experience Voice Analytics Talk analysis Word spotting Emotion detection Tailored Quality Assurance independent of other systems; Recorders CRM/Contact Management systems Timesheeting/Workforce Management Systems Analytics etc.,

Choosing the Solution .. Automate the processes

Choosing the Solution .. Create the Insight Hub

Choosing the Solution .. MI that drives business improvement

Simplified QA Process

Infinity QA

Infinity QA

Infinity QA

Infinity QA

Thank you Infinity CCS 146-150 CIBA Building Hagley Road Birmingham B16 9NX United Kingdom Tel:+44 (0)121 450 7830 info@infinityccs.com www.infinityccs.com