Technology in Advising: Managing a Large, Campus-wide Advising - PowerPoint PPT Presentation

Technology in Advising: Managing a Large, Campus-wide Advising Initiative Kal Srinivas, Ph.D., Director for Retention Syracuse University NACADA Region 1 Conference

Session Objectives Case Study – Syracuse University • The Goal • Lessons learned from Literature/Campus • Link to Academic Strategic Plan • Approach – Inclusive but Decisive • Technology in Advising • Tips and Best Practices • Strategies • Early Wins • Lessons learned • Take Aways •

Case Study – Syracuse University Enrollment • Total University enrollment for fall 2016 - 21,970 • Full-time undergraduate - 14,607 • Part-time undergraduate - 611 Demographics (2016 incoming class) • 3,712 students • 55 percent women and 45 percent men • Mean high school GPA of 3.6 • 24% students of color Faculty and Staff • Faculty – 1,757 • Staff – 3,524 Tuition • $43,440 per year plus housing, meals and expenses.

The Goal “…colleges and universities can place more and better information into the hands of a greater number of people, enabling informed Right decision- making.” Student, Right Time, Right Intervention 2007 John P. Campbell, Peter B. DeBlois, and Diana G. Oblinger EDUCAUSE Review , vol. 42, no. 4 (July/August 2007): 40 – 57

Lessons learned from Literature/Campus Create Urgency Maketing Cost Revenue $2B $2B Graphics adapted from: McAleese, V., Taylor, L. (2011) Successful Initiation of a Campus-Wide Comprehensive Student Support System. Pg ii, Figures 1 & 2.

Link to Academic Strategic Plan Create a The Orange Survey • Vision for – Fall 2015 Change Consectetur met Consectetur met 2010 adipiscing elit. adipiscing elit. Orange SUccess (Starfish) • Aenean Aenean – Pilot Spring 2016 – Rollout to campus Fall 2016 – Starfish used ~ 300 institutions Degree Audit (Degree Works) Consectetur met • 2010 2010 adipiscing elit. Aenean – Spring 2017 University Persistence/Retention Goals •

Approach – Inclusive but Decisive Form a • Meetings across campus Coalition • Leadership Consectetur met Consectetur met 2010 • Student Success Committee adipiscing elit. adipiscing elit. Aenean Aenean • Faculty • Staff • Students • Advisors Practitioners Forum Consectetur met 2010 2010 adipiscing elit. • Student Affairs Personnel Aenean • Enrollment Management • Information Technology Services

Technology in Advising • Implementation of web based advising tool Institute Change – Starfish Early Alert and Connect • Improve student outcomes Consectetur met Consectetur met 2010 adipiscing elit. adipiscing elit. – Identification of at-risk students was one of the top drivers for going with this system Aenean Aenean – Engaging high performing students – Coordination of support/resources • Managing the people, politics and process of change – Uncertainty with CHANGE – FOMO Consectetur met – WIIFM 2010 2010 adipiscing elit. – Changing business processes Aenean

Communication to Campus Communicate • Implementation of web based advising tool Change – Starfish Early Alert and Connect Consectetur met Consectetur met • Improve student outcomes 2010 adipiscing elit. adipiscing elit. Aenean Aenean – Identification of at-risk students was one of the top drivers for going with this system – Engaging high performing students – Coordination of support/resources • Managing the people, politics and process of change – Uncertainty with CHANGE – FOMO Consectetur met 2010 2010 adipiscing elit. – WIIFM Aenean – Changing business processes http://Orangesuccess.syr.edu

Tips and Best Practices • Value of Orange SUccess – emphasize the value of this tool to our students Remove Barriers • Accessibility • Privacy issues as the technology spreads Consectetur met Consectetur met 2010 adipiscing elit. adipiscing elit. Aenean Aenean – Terms of Use • Use it for some time before clear best practices emerge – Communication to campus (Newsletter, Listserv) • Integration with other systems on campus – SR ESPR/MSPR Consectetur met 2010 2010 adipiscing elit. – SSO MySlice and Blackboard authentication Aenean – Exchange Two way synchronization – SIS Authoritative source – LMS Appropriate usage of course data – Exporter Reporting to Data Warehouse

Early Wins Create Short- term Wins

Early Wins Create Short- Orange SUccess ESPR/MSPR - Fall 2016 - Spring 2017 term Tracking Wins Survey Surveys View Surveys Submitted Items Unique Consectetur met Consectetur met Survey Name Date Sent Rate Completed Rate Created students 2010 adipiscing elit. adipiscing elit. Spring 2017 Aenean Aenean Spring 2017 Mid-Semester Progress Report (MSPR) 2/21/2017 3,028 57.4% 1,634 53.96% 18,438 9,183 Early Semester Progress Report (ESPR) 2/3/2017 3,034 17.8% 469 15.46% 3,535 2,812 Fall 2016 Fall 2016 Orange SUccess MSPR 11/1/2016 3,272 35.2% 1,073 32.79% 5,361 Fall 2016 Progress Survey #1 9/20/2016 3,227 37% 1,094 33.90% 4,432 Benchmark across all Starfish clients Flags/kudos by academic class year: 2010 2010 First Year student – 2715/3513 View Rate – 39.8% Sophomores – 2218/3153 Submitted Rate – 36.7% Juniors – 1329/2012 Seniors – 1187/2051

Measure Adoption Create Short- term Wins Consectetur met Consectetur met 2010 adipiscing elit. adipiscing elit. Aenean Aenean 64% of High Enrollment Consectetur met 2010 2010 Courses adipiscing elit. Aenean Completed the MSPR

Flag Management Consectetur met Consectetur met 2010 adipiscing elit. adipiscing elit. Aenean Aenean Consectetur met 2010 2010 adipiscing elit. Aenean

Strategies • “Institutional will” to get it done • Unwavering support from executive leadership • Input from all stakeholders Consectetur met Consectetur met 2010 adipiscing elit. adipiscing elit. – Students Aenean Aenean – Faculty – Advisors / Staff • IT plays a supporting role and continues to be an unsung hero. • Vendor cannot lead the implementation Consectetur met 2010 2010 • Master Change by Communication adipiscing elit. Aenean – Communication is Key!!

Lessons Learned • Winning the hearts and minds • Changing business processes • Conversations at a personal level Consectetur met Consectetur met 2010 adipiscing elit. adipiscing elit. • One University focus Aenean Aenean • Try and build a winning culture • Strong cohesive management team • Culture at SU is unique…passion for students!!!! • Culture is not one aspect of the game…it is Consectetur met 2010 2010 adipiscing elit. Aenean the game!!

Take Aways • Context Matters – Leadership Matters • Due diligence up front • Why Now? • Remember “Change starts with one” • Inspire, Create and Maintain trust • Its More about EQ than IQ

It’s easier to change the course of history than change a history course. Zell Miller Former Governor of Georgia and Chancellor of the University System of Georgia

Questions? Slide 19

Faculty Feedback • This changed the entire nature of the meeting (Faculty Advisor) • Flags from professors and these constructive talks help students turn things around • I feel it wasn't really a help to me and I am not sure if it helped my students • I had students come to my office and talk about poor exams and then I watched their performance… improve notably • I also flagged the top 10% and bottom 10% of students on each test to raise flags and kudos… Increased student dialogue – students appreciate the attention • Reluctant but willing participant…I was really very pleasantly surprised • I found using Orange SUccess just another added task • Faculty input enhances advisors’ efforts • Different parties on the same page with students-transparency is great • If you say you care you have to back it up with your actions...I had to significantly extend my office hours • Students have the ability to turn things around early

Student Feedback • Try harder to make us aware of this program's existence • Add the information to the syllabus • Honestly didn't think the professor would even see it • Teacher's never talked about it • I raised my hand “asked for help” • received an answer within an hour • received email with detailed directions to drop a course • got an answer from my professor within 12 hours…pleasant surprise • Immediate response from my advisor and professor • got the details about my schedule and also how to make an online appt. • Getting a kudo was cool • It was easy to schedule an appointment with my advisor/FA advisor

Advisor Feedback • This is more feedback than we have ever had! • With my group of probation students, I was able to reach out early if they started missing classes or if the professor raised a flag. • It was helpful to have more information from faculty specifically for my probation students when they came to meet with me regularly. We were able to discuss the flag(s) and how to move forward and make changes. • After using the system, communication improved throughout our office • Should advisors clear flags raised by faculty? • Will the faculty use the system? • Some students ignored my attempts to intervene and help. I don't think they know what the system is or are aware that they should interact with it.