TasNetworks 2014-19 Transmission Revenue Proposal Lance Balcombe, - PowerPoint PPT Presentation

TasNetworks’ 2014-19 Transmission Revenue Proposal Lance Balcombe, CEO Presentation to AER forum, 11 December 2014

Efficient transmission services in Tasmania

AER’s draft decision a good outcome for customers: “TasNetworks has managed to balance the need for a safe and reliable energy supply with the concerns customers have raised about their bills.” “TasNetworks was able to clearly demonstrate that it has listened to its customers…benchmarking has found TasNetworks to be operating more efficiently than many other businesses in the NEM.” “The differences between our draft decision and TasNetworks’ proposal are relatively slight.”

TasN asNetworks st strategy o on a a pag page Vision Trusted by our customers to deliver today and create a better tomorrow Purpose We deliver electricity and telecommunications network services, creating value for our customers, our owners and our community Customers People One business • Corporate reputation & sustainability indices Strategic goals We care for our assets, We understand our customers “What do we delivering safe and reliable We enable our people need to focus on by making them central network services to deliver value Sustainable shareholder outcomes: to achieve our to all we do vision? while transforming our business • Returns on assets & equity Strategic measures • Zero harm “How do we • Customer net promoter score • Culture score • Network service performance know when we • Lowest sustainable prices • Engagement score maintained have achieved it?” • Sustainable cost reduction • Dividends • TasNetworks culture program ‘One TasNetworks’ program: ‘Voice of the Customer’ • Initiatives “What are the • TasNetworks leadership • governance frameworks program enterprise wide initiatives we program • business systems Framework for predictable & • need to focus on • condition- & risk-based asset sustainable pricing now?” management capability We collaborate How we We care for We innovate work to deliver real We challenge We are fit for We are one our people and and are a fast value to the status quo purpose business the community follower customers Our values will be developed by our people to support our strategy, building on the strong existing values bases

Making customers central to all we do

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