Suffolk Chamber Transport Board Greater Anglia 16 January 2018 - PowerPoint PPT Presentation

Suffolk Chamber Transport Board Greater Anglia 16 January 2018

Greater Anglia update • GEML Taskforce • NRPS Spring 2017 results • Fleet reliability and refresh initiatives • Timetable improvements • New trains update • New appointments • Industrial relations update • Infrastructure upgrade priorities

GEML Taskforce • Created 2013 • Reported back 2014 • Initial co-chairs Mark Pendlington and Chloe Smith • Effective campaigning on franchise specification • Momentum slowed • New parliamentary chair Will Quince, new business chair needed • Renewed impetus needed at February meeting • Infrastructure upgrades are the key priorities

NRPS Spring 2017 results • Very good NRPS Spring 2017 results - GA overall satisfaction at 83%. • Equal highest score ever (with Autumn 2012) and up 6% from 77% in Spring 2016. • Satisfaction ratings in several categories have increased by double figure percentages. These include availability of staff at stations, provision of information during the journey, toilet facilities on trains and station facilities. Survey satisfaction for how station staff deal with customer requests has now reached 90%. • Reflects significant investment in improvements to train reliability, station facilities, customer service - with an increase in training - and an extra focus on communications with customers, on trains, at stations and on our website. • No complacency and keen to achieve further increases in future surveys.

Fleet reliability projects • Fleet reliability initiatives implemented for all fleets • Intercity and Stansted Express trains most reliable of their type • Class 153, 170, 317/8, 321 most improved of their type • Innovative Class 156 wheel slip protection project a major success, delivering better performance all year around and especially in the autumn • Performance generally slightly improved and better on local lines during autumn

Fleet refresh projects • Class 170 refurbishment underway • Intercity refurbishment completed last year • Class 321 refresh progressing well • Class 321 Renatus programme now progressing better with 3 completed units in service • Class 317/8 refresh well advanced

Timetable improvements • 20 additional units leased (12 x 317, 8 x 321), plus another 2 for cover • 100,000 extra seats a week delivered in the summer timetable as a result • Additional peak time seats on Great Eastern, Stansted Express and West Anglia services • Seeing the benefit of intercity refresh programme with more seats on these services too • Additional summer season services

New trains update • 169 new trains (378 Stadler & 665 Bombardier carriages), introduced in 2019/20 • Programme of stakeholder visits to the Stadler Flirt mock-up at our Crown Point Depot and the Bombardier Aventra mock-up in Derby, enabling comments on all of the different elements of the new rolling stock. • Combined with our on-line public consultation (1000+ responses !), we have received some very useful feedback, much of which focussed on seating configurations, cycle parking provision, information screens, and luggage space. Looking to incorporate feedback and suggestions wherever practical • Crown Point depot to be upgraded. New depot at Brantham planned, but some challenges

High quality trains for the whole GA area • Electric Stadler FLIRT trains for the Inter-City services on the Great Eastern Main Line incl. Manningtree, Ipswich, Norwich, Colchester Chelmsford, London and Stansted Express services • Electric Bombardier Aventra trains on commuter and suburban routes between London and Cambridgeshire, Essex, Hertfordshire and a few between Norwich and London • ‘Bi - mode’ trains serving regional routes (including Norwich to Stansted) and some destinations on Great Eastern Main Line • All the new trains are introduced during 2019/ 2020 and will have Wi-Fi, plug points, air conditioning and controlled emission toilets

New Intercity, regional and Stansted Express trains – the Stadler ‘FLIRT’

New Stadler FLIRT overview  10x EMU 12-car Regional Airport Express trains  10x EMU 12-car Intercity trains  38x BMU 4-car and 3-car Regional trains

Intercity First Class Carriages  Operating on services between Norwich, Diss, Stowmarket, Ipswich, Manningtree, Colchester, Chelmsford, Stratford and Liverpool Street

Intercity Standard Class Carriages  Operating on services between Norwich, Diss, Stowmarket, Ipswich, Manningtree, Colchester, Chelmsford, Stratford, Liverpool Street

Cycle space on Stadler IC trains

Regional bi-mode trains  Operating on Norwich to Sheringham, Gt Yarmouth, Lowestoft and Cambridge/Stansted Airport, Ipswich to Felixstowe, Lowestoft, Cambridge and Peterborough and Marks Tey to Sudbury.

Stansted Express  Operating between Liverpool Street and Stansted Airport

Accessible toilets on every train

The Bombardier Aventra  Total: 111 Units / 665 Vehicles  89 x 5-carriage units: 122m long = equivalent to 6-cars of current fleet  22 x 10-carriage units: 243m long = equivalent to current 12-carriages

Bombardier Aventra trains being built in Derby  Will look similar to this Crossrail version that entered service in May 2017

5-carriage formation  544 seats, including 2 wheelchair spaces  All Standard Class; No 1st Class  1 Accessible toilet and 1 Standard toilet and dedicated space for 4 full size cycles

10-carriage formation  1,146 seats, including 3 wheelchair spaces  All Standard Class - no 1 st Class  1 Accessible toilet and 2 Standard toilets and dedicated space for 4 full size cycles

Fleet capacity  There will be a significant increase in seating capacity on all routes compared to current provision: Number Seats per 240m train Fleet 12-car (per 4-car) 2x new 5- new 10- cars car Class 317 810 (270) Class 321 849 (283) 1,088 1,146 (22%-42% (26%-45% Class 360 834 (278) increase) increase) Class 379 627 (209)

They will serve many places  New Bombardier Aventra trains will replace existing Class 317, 321 and 360 trains on all West Anglia and Great Eastern routes  5-cars minimum off peak;  All trains 10-car in peak  Maintained at Ilford and a new depot near Manningtree

Main features of the new fleet  Electric heated floor – allows removal of body side heaters that typically encroach into the foot space of the window seat to maximise passenger space  Cantilevered seats to create clear floor for easier cleaning and storage of luggage  Wide open gangways throughout unit to aid security and movement of passengers down the train  Fully air conditioned, no opening windows  Seat back tables and power sockets  Passenger loading / capacity indicators in passenger information system  State of the art on train wi-fi

Interiors – designed to maximise seating

Seating is ‘3x2’

Fully accessible toilets

Wider doors

Depots and stabling • Depot and stabling plans being finalised • Key locations include Ilford, Norwich and Brantham for main depots and Cambridge, Bishops Stortford, Orient Way for stabling (plus Southend, Colchester and Ipswich on the east side) • Fleet delivery and testing plans under development. • 4 core route maps being worked up for stopping patterns, services, diversionary routes, and location of depots and stabling points (including West Anglia specific ones)

Recent appointments • Paul Wilkinson, Integrated Transport Manager - responsible for delivering our station travel plan strategy. • Paul Haynes, Community Partnerships Manager - responsible for directly managing our community rail partnerships and wider community relationships • Rebecca Richardson, Schools Liaison and Accessibility Manager, responsible who for promoting rail travel and rail safety in schools and helping us improve our customer accessibility arrangements

Industrial relations – RMT/role of conductors • RMT has raised concerns over the future role of our conductors. • Conductors operate on our intercity, rural and Colchester - Clacton line services. • Meetings have been held with the RMT at which we emphasised our intention to retain conductors on those existing routes throughout our franchise term. • We value the role our conductors undertake and the service they provide to our customers. This is why we are keeping conductors on our intercity, rural and Colchester - Clacton line services throughout our franchise. • We are recruiting for and holding new conductor training courses across the year and will need more conductors when the new trains arrive as we will run more trains. • We continue to actively engage with the RMT over this issue, but will continue to run a full service if further strike days take place.

Other initiatives • More mobile, SMART and good value ticketing • 26-30 Railcard trial, Club 50 railcard launched • Ticket vending machine roll out underway • Stakeholder Advisory Board, Stakeholder Equality Board, Integrated Transport Forum • More Community Rail Partnership funding

East Anglian rail infrastructure priorities • Context • Key schemes • How you can help