Student Services Student Services Supporting students to progress and succeed in Higher Education Pip Dunning - Head of Advice, Guidance and Customer Service Jayne Faraday - Head of Inclusion
Student Services Extract from Edge Hill University’s Mission and Values Statement Mission Statement Edge Hill University will provide an intellectually-stimulating, creative and inclusive environment for its community. Teaching and learning of the highest standard, supported by pure and applied research of international significance, will provide a firm foundation for its graduates, and other stakeholders in a rapidly changing world …. [encouraging] a life-long capacity to learn and adapt, is the surest way of securing an individual’s and the nation’s future . Values Our core values lie in our wholehearted commitment to our staff, students and partners, and our constant efforts to improve in all we do. Our approach is inclusive; we celebrate diversity, and will tirelessly strive to enhance the life opportunities that a good education provides for our students.
Student Services Student Services • All Universities commit to supporting under-represented groups to progress to and succeed in Higher Education through their Access Agreement. We want to share with you what happens at Edge Hill University and the role Student Services teams play in supporting students from those under- represented groups. • Ethos for Students Services - Thriving Not Just Surviving” – what we do to support students to get the most from their experience.
Student What support do we offer? Services Student Information Centre First point of contact Specific support: - Accommodation - Campus Life - Counselling - Health and Wellbeing - Inclusion - Money Advice Plus any other general student queries
Student Accommodation Team Services On and Off Campus - Information about accommodation - Room allocations - On campus support - On campus disciplinary - Manage an off campus housing list - Provide advice for off campus housing issues - Liaise with landlords and external agencies (Emergency Services/ Council) - Manage adapted rooms in collaboration with Inclusion Team
Student Campus Life Team Services Campus Life team: - Host and promote a variety of on and off campus events for students - Organise and deliver hall meetings - Ensure that a safe and secure on campus environment - Targeted support, e.g. Care Leavers and Estranged students during long vacations and holidays
Student Counselling Services When things are getting too much: Trained counsellors, individual sessions and group Workshops, e.g. Resilience, Homesickness, Exam Stress and bespoke etc. Our Counsellors help students to explore - What's happening in their life - What they want to change - Next steps towards this Based in Milton House Uniskills https://www.edgehill.ac.uk/ls/uni-skills/
Student Health & Wellbeing Services Advice & Guidance If a student feels like something is getting in the way of their studies – the Health and Wellbeing team can offer helpful advice and guidance.
Student Health & Wellbeing Services Sexual Health Contraception Alcohol Misuse (Including emergency contraception) Diet & Exercise How to stop smoking Mental health and GP and Dental long term issues services
Student Inclusion Services What is a disability? “… a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.” (Equality Act 2010, section 6) Examples of disabilities - Epilepsy - Mobility impairment - Mental Health - Diabetes - Heart condition - Sensory Impairment - Autism Spectrum Conditions
Student Inclusion Services How Inclusion can help Inclusion Team provide information, guidance and support to applicants and students, including those with disabilities and additional needs. - Support students to achieve their academic potential - Work in partnership with students and staff to help create an inclusive study environment - Provide information and guidance about sources of funding, e.g. DSA - Advise about reasonable adjustments to modes of study, e.g. modified assessments
Student Money Advice Services Money, Money, Money…… National research highlighted that: • 39% of students don’t budget when it comes to managing their money. • 24% of students rated themselves as very stressed about managing money. • 1 in 4 students have never budgeted. • 80% of students worry about making ends meet. • Only 1 in 5 students find it easy to get money advice from their university. Internal research revealed that students often think they don’t have enough money to manage and therefore request monetary support in the first instance, however, in reality they often need student funding advice to ensure they are receiving the correct statutory support and budgeting advice to manage their finances more effectively.
Student Money Advice Services The Money Advice Team The MAT administers the University’s Hardship Fund (UHF), engages with the broader student population to develop their financial capabilities and supports prospective students with Student Finance applications and budgeting advice.
Student Money Advice Services How Money Advice can help Financial health checks – Make sure finances are in good health Information & Guidance – Student funding queries Budgeting Advice – Always helps not to break the bank! Money Management – Looking after money Financial Support – University Hardship Fund – Emergency Short Term Loans
Student Services
Student Scenarios Services Time to put what you have learnt to the test with some typical scenarios! Scenario 1 – Care Leaver Scenario 2 – Student with mental health support needs Scenario 3 – Disabled student Scenario 4 – Mature student with caring responsibilities
Student Any Questions? Services Thank you for listening Are there any questions?
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