Stock Management: helping customers find their books Natasha Viner (Stock Projects Team Leader) The University of Manchester Library
Important disclaimer !!!!!
Projects: • Find a Book • Big Book Move
Find A Book “ 19% of students were unable to find the book or materials they were looking for ” “It takes up to 30 minutes for customers to find the book they were looking for”
INSERT SLIDE TITLE Trial the Trial the introduction of a 24 hour introduction of a book shelving standard core shelving Books Awaiting Shelving areas to no longer team exist on library floors Place holder! Shelving Review terminology used. Implementation of the Wagner Library Guide Graphic to show different strands of FaB Find A Reorganisation of the book Book stock to implement a single Dewey sequence. Weeding stock, checking and tidying shelves to be a continuous activity Look at student behaviour and hesitancy to ask for help. Further investigation into a Retrieval/Click and Collect service at the Main Library.
The way things were…
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Position Name Position Position Name Name Position Position Position Name Name Name Name
How to improve the situation: Remove trolley parks Avoid confusion for customers on the floors Next day shelving Getting the books back on shelf quicker standard Dedicated team of Shelving & Stock Management New shelving team Assistants Weeding, tidying & To be a continuous activity rather than project based checking shelves
What have we done?!
INSERT SLIDE TITLE Successes • Shelving becoming more of a priority task • Shelving becoming more of a priority task • Searching for books is easier for students and staff • Fewer queries regarding missing books • More hours allocated to shelving allows time to do tidying and • Searching for books is easier for students and staff small stock moves to free up space on the shelves • • More hours allocated to shelving allows time to do tidying and Fewer queries regarding missing books small stock moves to free up space on the shelves • Successful collaboration between different departments within the library
Collaboration
Big Book Move
Big Book Move Background: • Stock in the library was arranged in subject areas. E.g. all humanities subjects on the same floor. • Separate High Demand area on the Ground Floor • Other sequences: • Reference material • Items with prefixes to their call numbers (For example “B” denoting bibliographies)
The Big Book Move Customers are increasingly having difficulties finding physical books at the Main Library. Many students arrive at University without the experience of using a large and complex library. The organisation of books at the Main Library is no longer in a logical or user friendly arrangement. Students have said that improvements in this area will make the biggest difference to their library experience
Big Book Move Aims: • To reorganise the book stock into a single, user-friendly sequence • To integrate the High Demand collection • To provide clear signage to help customers locate their books
Targets: Books with an available The maximum length of 95% of customers will find status will be returned to time taken to find a book the experience of looking the shelves by the end of with an available status for books easy. * the next day. will be fifteen minutes.
Releasing the High Updated and improved Integrating HD books Demand area will book location signage will enable all copies of provide additional will enable customers a book to be located in study space on the to find their books one place. Ground floor. easier. Students will feel more Improved customer Improved book lay out: empowered and self - experience relating to The book sequence will sufficient when finding finding books at the flow from Blue One books. Main Library. upwards.
Questions ??? Natasha.viner@Manchester.ac.uk
Stock Management: helping customers find their books Natasha Viner (Stock Projects Team Leader) The University of Manchester Library
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