SOUTH AFRICAN POST OFFICE SOUTH AFRICAN POST OFFICE E-GOVERNMENT - PowerPoint PPT Presentation

SOUTH AFRICAN POST OFFICE SOUTH AFRICAN POST OFFICE E-GOVERNMENT LEARNING NETWORK E-GOVERNMENT LEARNING NETWORK PRESENTED BY : EARL JAFTHA 1 IT MANAGER - SAPO

THE SOUTH AFRICAN POST OFFICE GROUP THE SOUTH AFRICAN POST OFFICE GROUP � Retail Branches & Agents � Mail Delivery � Mail Processing Centres 2

POINT OF PRESENCE POINT OF PRESENCE 3

RETAIL NETWORK PROFILE RETAIL NETWORK PROFILE RETAIL NETWORK PROFILE RETAIL NETWORK PROFILE 2 638 OUTLETS 1 241 Conventional post offices � 153 Postpoints � 1 233 Agents � 11 Transportable � 6 445 Counter points � 11 500 Retail Personnel � 4

GOVERNMENT MANDATE GOVERNMENT MANDATE GOVERNMENT MANDATE GOVERNMENT MANDATE “ To ensure that the Post Office’s � infrastructure is optimally used to the benefit of the State, it is essential that all three Government structures (local, provincial and central) be committed to make optimal use of the Post Office’s infrastructure for rendering their services ” 5

ENHANCING SAPO POSITION AS INTERMEDIARY ENHANCING SAPO POSITION AS INTERMEDIARY Intermediary Government Citizens 6

E-BUSINESS OBJECTIVES E-BUSINESS OBJECTIVES Many Citizens especially from under serviced areas do not have access to and / or the ability to access Government and other sector information on-line services through the use of ICT. The South African Post Office has initiated a number of programmes some in partnership with Department Of Communications with regard to ICT infrastructure. The idea is to create a digital communication infrastructure especially targeting previously disadvantaged areas. Information is useless if those who need it cannot access it – Access for All. 7

E-BUSINESS OBJECTIVES E-BUSINESS OBJECTIVES Bridge the digital divide with regards to the use of electronic communication � Provide / enhance public access to Internet and related services to � marginalized communities and promote the use of ICT. Promote, embrace and train customers and communities on the use of ICT. � Host and give access to a range of government services (Application forms � etc.) Increase electronic point of presence to ensure that citizens in rural areas and � small towns are not permanently excluded from the “Information Age” and the potential benefits thereof. Create access points for SMMe’s � Gateway to Government � 8

HOW DO WE DO IT? HOW DO WE DO IT? 9

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PUBLIC INFORMATION TERMINALS PUBLIC INFORMATION TERMINALS (PIT) (PIT) 11

PIT PIT - - SERVICES SERVICES SERVICES PIT PIT SERVICES 12

PIT PIT - - SERVICES SERVICES SERVICES PIT PIT SERVICES 13

PIT PIT – – MOBILE UNIT MOBILE UNIT MOBILE UNIT PIT PIT MOBILE UNIT 14

INTERNET BUSINESS CENTRES (IBC) INTERNET BUSINESS CENTRES (IBC) INTERNET BUSINESS CENTRES (IBC) INTERNET BUSINESS CENTRES (IBC) 50 15

OTHER TECHNOLOGY OTHER TECHNOLOGY OTHER TECHNOLOGY OTHER TECHNOLOGY Scanner/Photocopier 16

PORTABLE POST OFFICES PORTABLE POST OFFICES PORTABLE POST OFFICES PORTABLE POST OFFICES 17

CHALLENGES EXPERIENCED CHALLENGES EXPERIENCED CHALLENGES EXPERIENCED CHALLENGES EXPERIENCED � Network Performance (PIT and IBC) � Complicated Technology � High Cost of Maintenance � (PIT) Imported technology with no local supplier / Repair rate too long � General lack of knowledge on the usage of kiosks and IBC’s 18

OTHER INITIATIVES / PROJECTS OTHER INITIATIVES / PROJECTS OTHER INITIATIVES / PROJECTS OTHER INITIATIVES / PROJECTS � E-Cadre programme � Post Office TV � New Point Of Sale � Implementation of Postillion Switch (Postbank, Third Party Data switching) � Post Office WASP (Postal code lookup) � E- Postal Services � Electronic Bill Presentment and Payment (Truebill) 19

QUESTIONS ? QUESTIONS ? 20