Servcorp Limited Annual General Meeting Wednesday 18 November 2009 - PDF document

Servcorp Limited Annual General Meeting Wednesday 18 November 2009

Servcorp business highlights Servcorp is a m arket leader in the Serviced Office business and has a track record of global grow th, w ith strong cash flow generation and return on capital from existing business  A market leading Serviced Office business  Track record of successful global expansion  Strong return on capital approximately 70% 1 for 2009A –  Diversity of client base and geographic spread  Compelling expansion opportunity depressed commercial real estate markets and high vacancy rates in prime/ A-grade buildings – attractive market opportunity with trends towards outsourcing and working remotely – available pool of talented executives –  Proprietary business infrastructure and IT platform IT platform enables rapid roll out of Virtual Office business model –  Number of Virtual Office package growth was over 100% from June 2005 to June 2009 Note: 1 ROC defined as EBIT/ (book equity + book net debt). Book debt used in this calculation excludes security deposit liabilities The Virtual Office m odel represents a com pelling opportunity to expand and build upon Servcorp’s existing business 1 GEN0190n.ppt 1

The transformation of Servcorp Through 30 years of investment, Servcorp has built a proprietary IT platform  When it was established in 1978 Servcorp’s offering was premium quality Serviced Office space  To improve the client service offering, Servcorp developed proprietary IT client service packages  Today Servcorp has a proprietary IT platform that has become its primary service offering Opens in Established Global Expand into Opens China and centralised expansion of Asia; Open first Middle information Virtual Office Singapore office locations East management system offering in Japan Servcorp Establishes Lists on Commenced Virtual founded IT division ASX; building Office Expands single automation into technology goes live Europe platform 1978 1987 1990 1996 1999 2000 2001 2005 2008 2009 AWARDS INCLUDE: Australian Exporter of the Year Finalist – 2008,2009 Forbes Best Under a Billion – 2007, 2008 Deloitte Fast 50 - 2002, 2003 2 GEN0190n.ppt 2

2008/ 2009 Operational Highlights  Consolidation – slowed expansion/ shut non-profit makers  Virtual Office success  Testing new Virtual Office business model  Middle East success  Focusing on the resilience of our business model  Looked at opportunities for growth in new and existing markets  Releasing new IT infrastructure to better help our clients and further differentiate ourselves in the market place  Virtual Office Packages increased from 17,979 in June 2008 to 20,469 in June 2009 - a 14% increase 3 GEN0190n.ppt 3

Servcorp today Return on capital 1 Diversity of exposure 2008A and 2009A (% ) 2009A floors by region 3%3% 6%3%3% 100% Qatar Bahrain 90% ROC (%) Australia New Zealand 76% 80% 28% 70% Singapore China 70% 26% Hong Kong Malaysia 60% Thailand Japan 50% 4% 2008A 2009A France Belgium 7% 4% Note: UAE 3% 3% 7% 1 ROC defined as EBIT/ (book equity + book net debt). Book debt used in this calculation excludes security deposit liabilities Floor expansion Strong track record of earnings grow th 2 ,3 2002A to 2009A Historical mature floors NPBT 80 71 67 65 CAGR: 41% 60 54 53 Mature floors NPBT (A$m) 57 CAGR: ~41% 55 60 51 50 50 49 No. of floors 43 38 40 40 27 30 20 15 20 7 5 10 0 0 2002 2003 2004 2005 2006 2007 2008 2009 2002 2003 2004 2005 2006 2007 2008 2009 Note: 2 CAGR denotes compound annual growth rate 3 Between 2002A and 2005A Servcorp reported under AGAAP. Servcorp adopted AIFRS from 1 July 2005 4 GEN0190n.ppt 4

2008/ 2009 financial performance Financial perform ance Events post balance date  A number of events have occurred since 30 June 2009 A$ m illion; YE 3 0 June 20 08 A 20 09A  Capital raising of $77million (net) for expansion  Servcorp has paid a final dividend of approximately Revenue 190.1 228.6 $8 million Mature floor EBITDA 58.2 62.3 Eight new leases have been signed in  EBITDA 50.8 56.9 Fukuoka (Japan) Virtual – Mature floor EBIT 49.7 51.3 Kuwait Office – EBIT 41.4 44.3 Model Shinjuku (Japan) – Hong Kong (2IFC) Mature floor NPBT 52.8 54.4 – London (UK) NPBT 44.6 47.3 – Serviced Chicago (USA) – NPAT 33.8 34.1 Office Marina Bay Financial Centre (Singapore) – EPS (cps) 42.0 42.7 Model Marunouchi (Japan) – DPS (cps) 20.0 25.0  Ten additional new leases are in advanced negotiations 5 GEN0190n.ppt 5

We have the Platform Virtual Office The Netw ork Serviced Office   Targeting SOHO’s/ SME’s  Physical and Virtual Primarily targeting growth SME’s or branch offices of   Potentially every home business Currently over 60 locations MNC’s   The target average package price All interconnected, all the same  “Plug and play” infrastructure is approximately A$125 1 per technology, all managed month  centrally Over 2,500 offices currently   Approximately 20,000 packages  Global web infrastructure 5,000 network endpoints   Auto provisioning  Client self provisioning and Landmark addresses management  Minimal management/ admin  Spectacularly appointed  VoIP enabled  Minimal investment for client  acquisition Scalability  Landmark addresses Note:  Sign Up Online 1 Package price denotes target global average 6 GEN0190n.ppt 6

We have the competitive advantage Scalable global netw ork Proprietary VoI P softw are  Purpose built to provide Virtual  Developed in-house by Servcorp’s Custom er Office service R&D engineers facing  Tested—10 years since its initial  Enables key customer functionality advantages deployment (eg. least-cost routing, onefone, high  Substantial time and capital quality communications, voice to investment email, fax to email)  Challenging for competitors to retro fit  Passes savings onto clients existing networks  Validated by Cisco partnership  24 hour IT support  Provides infrastructure of a multi- national company to allow clients to compete in any market Autom ated provisioning system Central m anagem ent system   Enables customers to sign up online Enables automated billing Key drivers without human intervention  of operating Central management of pricing and efficiency  Reduces cost of sign up and margins termination of an account  Fully integrated with facilities  Empowers clients with self-  Enables customers to book services management and facilities globally instantly online  Challenging for competitors to retro fit existing networks  Automates service delivery 7 GEN0190n.ppt 7

We have the Model The Servcorp technology platform allows the Virtual Office to be expanded off a smaller fixed cost infrastructure resulting in lower capital outlay, cheaper cost structure and potentially higher returns Target Virtual Office versus Serviced Potential EBI T m argin—cost structure Office cost structure 1 40 38 Virtual Office Serviced Office cost structure cost structure EBIT margin (%) 27 30 Average floor size (sqm) 425 1,200 # client offices 15 50 20 # Virtual packages / floor 350 350 10 # Serviced Office clients / 12 40 floor ¹ 0 # staff needed / floor 3 6 Serviced Office cost structure Virtual Office cost structure Start up capex (A$m) 2 1.0 3.8 Start up losses (A$’000) 3 260 1,200 Virtual Office package 125 125  When the lower cost structure associated with a pricing (A$/ month) smaller floor plate coverage is overlaid, profit Serviced Office package 2,500 3,500 margins increase pricing (A$/ month) a third of the capex of the traditional floor Time to break even 9–12 16–20 – (months) 1 which implies a third of the depreciation Annualised EBIT at 3 years 450 800 a third of the rent of a traditional floor from open date (A$ 000s) 1 – half of the salaries Note: – 1 I ndicative only. Estimated global average across all regions. All numbers  The model is scalable and can be replicated are approximate 2 Comprises floor fit-out, I T fit-out, security deposit and miscellaneous items 3 Comprises cash losses of $120,000 and depreciation of $140,000 for the Virtual Office cost structure and cash losses of $660,000 and depreciation of $540,000 for the Serviced Office cost structure 8 GEN0190n.ppt 8