Sequence Health Overview 1
Patient Engagement Solutions 155 17+ Clients in 43 states clients Years of healthcare innovations 10% 45% 45% Of our clients are surgery centers, Of our clients are hospitals Of our clients are practices device manufacturers and pharmaceuticals 3
Comprehensive Solution 3
Integrated Marketing Solutions to Drive Patient Conversions Connect Convert Manage Website Design & Development Online Seminars Healthcare CRM/EMR Integration Patient Portal - Responsive Design - Slide Based - Lead & Patient Tracking - Integrated in Client Website - Optimized for all Mobile Devices - Slide Based with Video Insert - Seminar Management - Appointments and Payments - Engaging User Experience - Full Custom Video - Support Group Management - Ongoing Video Education based on - Professional Voice Over Talent - Appointment Management Step of Care Digital Marketing - Multi Lingual - Automated Engagement - Customized Lab Results - Search Engine Optimization (SEO) - Scripting/Storyboarding - Patient Care Coordination - Pay-Per-Click Ads (PPC) - Certificate of Completion - Reminders - Surveys Telehealth Advertising Educational Videos - Integrated with Client Scheduling - Television Engagement videos throughout care pathway Medical Call Center 24x7 Book with Credit Card Processing - Radio - Patient Care Coordinators - Desktop, Tablet and Phone - Online Advertising Video Production • Handle Inbound Calls Compatible - Print - Full Production services (pre-production, • Appointment Scheduling - HIPAA Compliant - Billboard video production, post-production) • Appointment Reminders - High Definition Video - Handle all video shoot logistics and go • No Show Follow-Up Social Media Advertising on site for shoot • Warm Transfers Chronic Care Management - Professional Voice Over Talent • Insurance Verification - Enrollment Re-Engagement Campaigns - 20 / 40 / 60 minute Phone - Digital Advertising - Nurse Line Encounters Recorded in the Client • Social Media video ads • Triage EMR • Website videos • Prescription Refills - Annual Wellness Visits • On Call • After Hours
Sequence Health Supports Many Leading Healthcare Systems
Sequence Health Contact Center Contact Center Headquarters: • Cullman, Alabama In January 2018 – We moved from • Atlanta to our brand new state of the art facility. 160 seat facility team members • (includes agents, Phone RN’s, and Leadership). Expansion capability of an additional • 200 seats for a total of 360. 3
Contact Center– Service Levels and Models Service Levels Your patients are our number 1 priority • – Level 1 – 70% Answered in 30 seconds / <4% Abandon Rate – *Level 2 - 80% Answered in 30 seconds / <2% Abandon Rate – *Level 3 - 90% Answered in 30 seconds / <2% Abandon Rate *Premium rates apply All Abandoned Calls returned • Our Service Model • – Per Talk Time Minute – Dedicated Team Members Assigned to Account 3
Contact Center Services 24x7 Inbound/Outbound Calls • – All calls recorded Appt Setting in your EMR • – Reminders/Missed Appt Calls Insurance Verifications/Authorizations • EMR messaging • Call Routing • Prescription Refills processing and ordering with our Nurse Line • Clinical Phone Triage • Nurse on Call • 3
Contact Center Reporting A few Examples from a very large list of capabilities 9
Comprehensive Call Center Management Tools 3
Comprehensive Call Center Reporting 3
Comprehensive Client Reporting 3
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