Righting in Busyness Session # 52356 available on VHS or cassette tape for only $5.99
National Writing Commission 28% report they miss key information “often” due to poorly written emails from their colleagues. 70% cite lost productivity as a result of poorly written inter-office communications. 63% ascribe errors in decision-making to poorly written communication.
Threshold Skill 86% of responding companies would hold written application materials against a job candidate, either “frequently” or “almost always.” Half of companies surveyed take writing into account when making promotion decisions.
$3,100,000,000
Rogers Communications Aliant Technologies Utility Poles ~$9 per pole
The agreement “shall continue in force for a period of five years from the date it is made, and thereafter for successive five year terms, unless and until terminated by one year prior notice in writing by either party.” $2.13MM
THIS SLIDE FOR LEASE
SEC Rule #33-7380 Plain English disclosures,’ which requires registrants to use ‘plain English’ in a prospectus’s cover page, summary and risk factor sections.” Active voice Short sentences Everyday language No multiple negatives No legal jargon Tabular presentation of complex material
Active Voice Who’s doing the action? Accountability Specificity
“The net benefits of subsidiary divestiture were grossly overestimated.” “The National Finance Team grossly overestimated the net benefits of subsidiary divestiture.”
When the action is more important than the performer of the action. President Kennedy was shot by an assassin. When it isn't necessary to name a specific person. Next year's conference will be held in Virginia on December 12.
Short Sentences Brevity is the Soul of Wisdom
Believing that a specialized approach and focus for recovering remuneration from uninsured individuals is most effective, we use a professional collection agency whose expertise and specialization has proven successful in the recovery process.
We use a professional collection agency, because we have found that collection experts do the best job of recovering money from uninsured individuals.
Enclosed please find our response pursuant to your inquiry of Wednesday last. We hereby advise you, as per your request, that we will be forwarding said refund in due course under separate cover. We received your letter written on February 8, 2014. We agree that you are entitled to a refund. You will receive a refund check by mail within the next 2-3 weeks.
It has been recommended that the organization prioritize its strategic management objectives before decision options are quantified and the distribution network is regionalized. We recommend that the company decide its business objectives before trying to rate the possible locations for its regional distribution centers.
Everyday Language
Loquacious Ameliorate Deleterious Erroneous Floccinaucinihilipilification Sesquipedality Hippopotomonstrosesquippedaliophobia
Multiple Negatives “Kelly’s presentation was clearly not unentertaining.” “Some clients may not call, but don’t use that as an excuse not to avoid making additional calls.”
Clear Involuntary separations Eliminating redundancies Repositioning actions Unfavorable mortality experience Single handed downward action latching device
Concise “submit a request” “ request” or “ask” “plan on meeting” “ meet” “reached a realization” “realized”
Concise Past memories Free gift End result Basic fundamentals Sudden crisis True facts Past history Unexpected surprise
Correct In my marketing courses I have acquired the requisite knowledge to be able to adequately comprehend and understand how the marketing function can ass value to the bottom line of an organization.
White Space
Confused Words • Ensure and insure • Affect and effect An effect is that which is produced when you affect something • Its, it’s and its’ • The (principle, principal) balance of your loan is $102,789.
Parallel Structure The manager was asked to write her report quickly, accurately, and to be detailed. Joan was concerned about salary, security, parking, and to be able to advance in her job. John handled the crisis quickly, thoroughly, and he was very professional.
Words That Distance the Reader Misinformed Failure Questionable Fault Overreaction You claim One-sided You neglected Blame I insist, demand Error I cannot comprehend
Words That Create a Positive Tone Profit Will Satisfaction Can Benefit Success Advantage Thank you Agreeable Welcome Fortunate Yes
Words That Are Wimpy Possibly Maybe Try Hopefully Kind of A lot
Too Quixotic Love Adore Admire
Negative Messaging We are unable to issue coverage because there were several errors identified in your application. Since you neglected to inform us within the allotted time frame we cannot stop the payment from your bank. Due to manufacturing difficulties, we will be unable to send the two dozen 5-inch attaché cases for about three weeks. On March 3, we sent you the accidental injury forms and requested that you return the forms to the Coronary Clinic. It’s now March 27, and we have not yet received your reply.
There are over 144B e mails sent everyday around the world More people have cellphones than toilets Over 100 hours of YouTube videos loaded every minute 1.23B active monthly users on Facebook Twitter has over 646M active accounts
Rich Overloaded Face- -to to- -face face Face Zone Telephone Telephone Media Richness E- -mail mail E Oversimplified Zone Newsletters Newsletters Lean Non-routine/ Routine/ Situation Ambiguous Clear
Private Sub Application_ItemSend(ByVal Item As Object, Cancel As Boolean) DimstrSubjectAsString strSubject=Item.Subject IfLen(Trim(strSubject))=0Then Prompt$=” SubjectisEmpty.Arey ousureyouwanttosendtheMail? ” IfMsgBox(Prompt$,vbYesNo+v bQuestion+_ vbMsgBoxSetForeground ,” Chec kforSubject ”)= vbNoThen Cancel=True EndIf EndIf End Sub
*$ MYOB {…pound} @TEOTD #mcm SMEXI #wcw SIAP KOS IMO
“ To the KC-based managers: I have gone over the top. I have been making this point for over one year. We are getting less than 40 hours of work from a large number of our KC-based EMPLOYEES. The parking lot is sparsely used at 8AM; likewise at 5PM. As managers -- you either do not know what your EMPLOYEES are doing; or YOU do not CARE . You have created expectations on the work effort which allowed this to happen inside Cerner, creating a very unhealthy environment. In either case, you have a problem and you will fix it or I will replace you. NEVER in my career have I allowed a team which worked for me to think they had a 40 hour job. I have allowed YOU to create a culture which is permitting this. NO LONGER . If you are the problem, pack your bags. I think this parental type action SUCKS . However, what you are doing, as managers, with this company makes me SICK .
It makes sick to have to write this directive. I am giving you two weeks to fix this. My measurement will be the parking lot: it should be substantially full at 7:30 AM and 6:30 PM. The pizza man should show up at 7:30 PM to feed the starving teams working late. The lot should be half full on Saturday mornings… You have the responsibility for our EMPLOYEES . I will hold you accountable. You have allowed this to get to this state. You have two weeks. Tick, tock." Neal Patterson, the CEO of Cerner Corporation, a $1.5 billion Company
Hey Mr. O’Brien Hey Ms. O’Brien You were awful today Sorry you had a rough day ┌∩┐
TCU assistant AD resigns in wake of Texas A&M comments
Mild mannered Ray Clark during the day Same guy – is now expelled from his private Christian Academy
Stacy Snyder could be drinking Kool-Aid for all we know Unfortunately Stacy made her caption “DRUNKEN PIRATE” and was denied her teaching degree.
Remember Miss New Jersey? OUCH! How embarrassing!
Twitter best practices 212,000,000
It dseno’t mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghi t pclae. The rset can be a taotl mses and you can sitll raed it whotuit a pboerlm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.
Resources • Purdue OWL https://owl.english.purdue.edu/
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