Restoration Ready Disaster Mitigation and Restoration
Overview • Property Restoration Specialist • How We Can Help Prepare – Introduction – Statistics • Before the Storm – Emergency Ready Profile – Inspection • How We Help Repair – How The Restoration Field – Process Can Save You Money and – Business Interruption Time – How to Prepare For The Worst – Document Preservation
About SERVPRO of Lakeland • The Largest Mitigation-Only Restoration Company in Central Florida • Largest Inventory of Restoration Equipment of Any Company in Polk County • Restored Hundreds of Flood and Storm Affected Properties • Specialize in Commercial Restoration
About Our Industry • Restoration - the action of returning something to a former or condition • Mitigation - the action of reducing the severity of something
About Our Industry • For the last 20 years, the property restoration industry has grown exponentially, much of this stemming from increased awareness about the sustainability of building materials to water damage and serious medical effects of indoor air pollution.
About Our Industry • But the growth can really be attributed to the idea of repairing damaged materials vs. removing damaged materials. Restoration saves a lot of money and time.
Categories of Water Contamination • Category 1 Water - Refers to a source of water that does not pose substantial threat to humans and classified as " Clean Water ". Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines. • Category 2 Water - Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to. Known as " Grey Water ". This type carries micro organisms and nutrients of micro organisms. Examples are toilet bowls with urine (no feces),sump pump failures, seepage due to hydrostatic failure and water discharge from dishwashers or washing machines. • Category 3 Water - Known as " Black Water " and is grossly unsanitary. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness. Type 3 category are contaminated water sources that affects the indoor environment. This category includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water. • Most importantly, water that sits, becomes more hazardous to occupants.
Before the Storm
Prior Damage Inspection
Prior Damage Inspection • Non Invasive Inspections Can Be Performed to Determine Any Blistering, Separation, or Staining. • Invasive Inspections Can Determine Actual Fungal Growth • Air Sampling Has Proven Successful In Determining if Fungal Growth is present (Miller, Haisley, Et. Al) • Past or Prior Plumbing Leaks or Roof Leaks • Dead or Dying Trees
Before The Storm: Emergency Ready Profile • This can be a valuable tool for your clients to have in place before disaster strikes, in order to avoid prolonged business interruption. • Polk County Emergency Management • Trained Maintenance Staff
Emergency Ready Profile • Identifies the line of Command for Authorizing Work To Begin • This saves time so we can begin the work of mitigating the damage. • Provides facility details such as shut off valve locations, priority areas, and priority contact information. Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency.
Prior To The Storm: Available Information • Polk County Emergency Mitigation Services • Evacuation Routes • Hazard Mitigation Project Form – Submit mitigation safety projects to government resources •
Document Recovery • Where do you keep your documents? • 3 different locked places, one of which is off site.
After The Storm
Storm Recovery: Mobilization
Storm Recovery Priority Processes • Pumps, Extraction • Power Becomes an Issue • Worker and Resident Safety must be constantly monitored
Business Interruption
Storm Recovery: Business Interruption • Reducing Business Interruption is Critical in Emergency Mitigation Services • Every Job is different and requires a different drying plan.
Three Story Hotel Loss: Business Interruption
Warehouses, Trees, Electrical
Other Facilities
Prevention and Restoration • Both Can Save Your • Jamie Shelley Clients Time and Introduction Money • Annual Inspections with a Restoration Professional Can Decrease Potential Hazards and Help Create an Emergency Ready Plan if Disaster Strikes.
Hurricane Preparedness Jamie Shelley Project Cooridnator SERVPRO Disaster Recovery Team
3 Types of Mitigation • Pre-Storm • During the Storm • After the Storm
Mitigation Pre-Storm • Negotiate Agreements with key vendors and alternate facilities • Mutual Aid Agreements • Insurance Review – Document Conditions – Review Coverage
Mitigation Pre-Storm • Inspections • Complete Impending Hurricane Checklist • Create Crisis Kits – Personnel – Site Maps – Emergency Access – Documents
Mitigation – During the Storm • Emergency Action Team On Site • Attempt to Mitigate Losses • Patrol Property Only When Safe to Do So • Monitor Systems that must remain on-line • Turn Off Electrical Switches in a Power Failure
Mitigation After the Storm • Notify Insurance Partner • Take Photos and Document Losses • Secure the Site • Evaluate Fire Protection Systems • Contact Key Personnel and Contractors • Conduct Safety Inspections
Mitigation After the Storm • Refrigeration Concerns • Salvage of Damaged Goods • Protection of Inventory • Inspect, Clean, and Decontaminate Before Start-Up • Freeze Wet Documents
Personnel Considerations • Can Key Team Members Reach the Facility • Plan on Electronic Communication to be Limited • Will You Need to Provide Temporary Quarters • Do Employees Have a Plan For Home • Have Supply of Water, Food, and First Aid for at Least 3 Days
Lessons From The Past • Employees Cannot Get to Work • Employees Dealing with Damaged Homes • Temporary Power Not Available • Contractors Do Not Have Proper Access to Impacted Area • Fuel Availability is Very Limited • Contractors Unable to Access/Stay in Affected Area
Summary • Plan Before the Event • Build Team to Deal with the Event • Practice and Update Plan • Consider Contingencies for Worst Case Scenario • Align with Strategic Partners
Questions? SERVPRO of Lakeland 863-646-4213
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