REFURNISH project with DAVID BANKS LIZ DAVIS Paris JANEY HUNT Totnes KEITH TEMBO Glasgow BEN PAWLE Glasgow
5 DAYS in TOTNES > what we could do as designers in 5 days > what we couldn’t do in 5 days Brainstorming User research Storyboard Finalising visual Presentations: Analysis Street Photoshoot presentation TTT AM Network Mapping Questionnaires Creation of presentation pack Street Mapping Concept Concept Evening Presentations: Group Discussion PM Site Visit, evaluation Generations presentation to David Banks Introduction ReFurnish Totnes Construction Discussions TTT and David (ReFurnish) Trip to ReFurnish, of graphics/ Banks Sust. Makers Ivybridge presentation Discussion Mon Tue Wed Thu Fri Sat
WHAT WE’VE COME UP WITH > Quick fjx ideas for NOW (2010) = stories from user research in Totnes > MID TERM (2020) = some ideas for networking > some thoughts on 2030 + A few basic graphics as a starting point = free, low cost, usable THIS IS A PLATFORM >>> CO-designing>>>>
RESEARCHING 1 - REFURNISH today… talking with DAVID BANKS - challenge of business & fjnancial structuring - threshold of change + looking forwards - personal commitment to social enablement (charity status/name/site/funding)
MISSION STATEMENT “Refurnish Devon is a registered charity working to alleviate poverty, reduce landfjll & provide skill training & employment opportunities for people with support needs.”
2 - WHAT PEOPLE SAID (user motivations) - ethical practice - economic considerations - fun/hobby
??? MISSING GROUPS >>> (+ a cool/collectors add on group)
3 - MAPPING for analysis - RF timeline - RF funders/stakeholders - competitors + friends - High street shop map - good practice hints from charity shops - mind map/complexity - network map
COMPLEXITY MAP
4 - OBVIOUS AREAS to TACKLE (gaps in the system) - IMAGE/INFORMATION/PROMOTION - QUALITY OF EXPERIENCE - ADDING VALUE - ADDING MARKETS - PARTICIPATING in NETWORKS
Network Map -£ +£ Non T ransport + Nich e Unlikely Users Potential Users T ransport ReFurnish Flea Markets T rainees Local Counci l Employees Competitors/Friends Outr each Charity shop s Emmaus T rainers Funding Initiative s Volunteers Car boot/jumble sale s
STORIES (User scenarios) 1 - Economically Motivated 2 - Fun/Hobby 3 -Ethically Aware ??? 4 - FILL IT OUT >>>
ECONOMICALLY MOTIVATED Single mum with small Environmentally aware child Proud to buy second Needs to buy hand second hand due to fjnancial constraints Wants to buy a bed for her child No car No internet “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED “I need to buy second hand but it’s too complicated to buy out of town.”
FUN/HOBBY Male, 20-22 Financially stable Owns a car Buys second hand as a hobby Has internet access In search of vintage Owns an iPhone records “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
ETHICALLY AWARE Male, 40-50 Uses pay phone in the centre of town Etho warrior Shops with an ethical Owns a Smart car conscience. No Internet access Environmentally aware “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
GOOD/BAD PRACTICE
QUICK FIX IDEAS 2010 1 > KIDS poster.. cartoons.. drawings… RECYCLING COMPETITION – TTT with school teachers a ?bank sponsor? 2 > BEST PRACTICE AWARDS for local charities/businesses – TTT with local council, press etc ?bank sponsor? 3 > MONTHLY RF SHOWROOM – RF with local deco shop/art students ?bank sponsor? 4 > IN TOWN VITRINES (window displays) – RF with local deco shop/art students ? 5 > CREATE SPECIALIST SECTION (MUSIC) – a specialist collector becomes a volunteer 6 > JOIN CHRISTMAS FAIR & EVENTS – Charity shops & TTT ? +7 > LOW COST VISUAL KIT – TTT workshop students
+ basic GRAPHIC TOOLKIT
MID TERM IDEAS 2020 1 > SCHOOLS RECYCLING EDUCATION PROGRAMMES – TTT with national/local charities, RF etc. School teachers… 2 > ADD ON VALUE CREATIVE NETWORKS – TTT with MAKERS, ARTISTS… 3 > SHUTTLE BUS – LOCAL council? Supermarket?
2030 VISION Service society? All 3 pr ojects equally important?: Poverty Will the re be second hand goods? Landfill Skilling Still a need for r epair/safety experts? Registered charity Inter -dependant networking People enabled to live self fulfilling lives Active retired pr ofessionals Find money for people that can’ t a fford the A bridging r ole fr om disfunctional - useful stuff ‘Timefill, not landfill’ Assisting socially disadvantaged Skills training Provide training for unemployed Self sustaining Respect in society Everyone can be cr eative Engaging people C o-designing...
Thank You
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