Quality system
Spectrum of approaches Light Strong Light handed Mixed/risk based Strong Mode of Minimum fair trading protections and Mixed registration/ fair trading Registration/ approved provider regulation complaints mechanisms protections procurement panels Coverage Optional quality Mandatory coverage of Mandatory coverage of all accreditation/certification providers of designated types service providers of specialist services Monitoring Self assessment against industry Common self assessment and Regular performance reporting, regime code of practice and public reporting reporting to external external performance audits/ on results of self assessment. Rating accreditation bodies spot checks tool driven by client feedback. Regulatory tools Education and training, industry code Independent standards, self Sector-wide mandated of practice, self assessment, client assessment, Use of existing requirements and graduated ratings regulatory framework enforcement, use of performance measures, independent assessment Source: KPMG 2012
What we know Self-assessments National Person centered Standards for Visits Disability Services Follow up NDIA Complaints/ Safeguarding serious incidents WA NDIS My Way 1 July 2014
National Standards for Disability Services Participation Feedback Individual Service Service Rights and and outcomes access management inclusion complaints
WA Quality system The WA approach views quality as a comprehensive responsibility of both the Commission and sector. The enhanced quality system will have three key elements to harness this. Facilitation of Quality service assurance provider and and risk sector management development Actions or remediation
Sector engagement Month Engagement Target March Release of information pack Whole sector April Quality system intro – sector workshop Whole sector at NDS WA May Information session Lower southwest and Hills providers June Full day sector briefing – key system Whole sector components (two dates) System July One to one engagement Trial site providers start Sept Overview forum Whole sector
How it will be achieved System start Action March April May June July Aug Sept Ongoing Procedures development Training materials Training Evaluators Trial site As cohort providers identified Self-assessment Evaluation as per sample
Other factors influencing WA • NDIS and WA NDIS My Way Trial • Reporting of restrictive practices • Disability Justice services • Delivering Community Services in Partnership policy
Quality system
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