Project Management Professionals Hot Topics & Challenges – Quality Management Topic: Seven Basic Quality Management Tools Presenter: Sohel Akhter, PMP, CCNA,ISMS PMP Instructor, Netcom Learning Adjunct Professor , MBA program, CUNY PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 1
Project Management Professionals Hot Topics & Challenges – Quality Management Agenda Seven Basic Quality Tools & Techniques Control Chart Check Sheet Scatter Diagram Flow Chart Cause and Effect Diagram Histogram Pareto Chart Questions? PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 2
Project Management Professionals Hot Topics & Challenges – Quality Management Control Chart: A tool used to monitor processes and to assure that they remain "In Control“ Rule of Seven Process out of control UCL User specified UCL Mean 3 or 6 sigma LCL User specified LCL Process out of control PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 3
Project Management Professionals Hot Topics & Challenges – Quality Management Check sheet (Tally sheet): Used as a form for collecting information about a process in an organized manner through observation and counting – Provides an easy way to keep track of the frequency of occurrences – Designed to answer the question “How often does this event occur and under what conditions ?” Telephone interruptions Reasons Day Sat Sun Mon Tues Wed Thurs Fri Total Info request 22 || |||| ||| | |||| |||| || | Wrong number 21 ||| |||| || | |||| |||| | Senior management 23 |||| | | |||| |||| | | |||| 14 Support team || || | ||| | || ||| 12 12 5 12 19 8 12 80 Total PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 4
Project Management Professionals Hot Topics & Challenges – Quality Management Scatter Diagram: Analyzes two characteristics of a process and see if there is any interdependency between them PMP Score Positive PMP Score Salary correlation 200 180 $180,000 190 175 $160,000 180 167 $185,000 No 189 $250,000 170 correlation Negative 159 $270,000 correlation 160 174 $100,000 150 188 $80,000 140 190 $60,000 130 50K 100k 150K 2000K 250K 300 K Salary PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 5
Project Management Professionals Hot Topics & Challenges – Quality Management Flowchart: A graphical representation of a process to help analyze how problems occur 1. Where things can go wrong? 2. What is out of my control? 3. Where is the bottleneck? PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 6
Project Management Professionals Hot Topics & Challenges – Quality Management Ishikawa diagrams : A tool used for systematically identifying and presenting all the possible causes of a particular problem in graphical format People Environment Material No exposure to PM Lack of support No access to tools from family quality exam bank Not allocating Heavily involved in Using old, obsolete enough study time job assignment exam simulator Not having a study plan Numerous persona Using unauthorized study Lack of real-life PM issues materials experience Failing PMP Exam Duration too long and tricky Not practicing enough mock Too many process-related questions exam questions Too many mathematical and situational Not having PM training as questions per PMI standard Responding based on general Memorizing processes experience but not as per PMI’s way without applying them Not paying close enough attention to the questions Method Exam PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 7
Project Management Professionals Hot Topics & Challenges – Quality Management Histogram: A vertical (or horizontal) bar chart that is used to show how data is distributed in a given set Histogram of ticket sales at a movie theater for one week PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 8
Project Management Professionals Hot Topics & Challenges – Quality Management Pareto Chart: Illustrates which causes of error are most serious Complaint Types in a Hotel Pareto Chart Complaint Type Number of Cumulative Cumulative 250 100 Complaints Number Percentage 90 234 234 40.1% Room Service 200 80 Number of Complaints Reservations 113 347 59.5% 70 Bed Linen 80 427 73.2% 150 60 50 TV Set 44 471 80.8% 100 40 Internet 44 515 88.3% 30 Furniture 32 547 93.8% 50 20 Heating 15 562 96.4% 10 Cleaning 7 569 97.6% 0 0 Towels 5 574 98.5% Noise 4 578 99.1% Number of Complaints Complaint Type 3 581 99.7% Décor Cumulative Percentaage Pillows 2 583 100.0% PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 9
Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 10
Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project Reasons Days Sat Mon Tues Wed Thurs Fri Total Info request || || | ||| |||| | | 15 Service Requested || |||| || | |||| || | 18 Low Pressure |||| | | || |||| | | |||| 21 Discontinue service || || | ||| | || ||| 14 Total 11 10 5 9 17 6 10 68 PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 11
Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 12
Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 13
Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 14
Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 15
Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 16
Project Management Professionals Hot Topics & Challenges – Quality Management Questions? PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 17
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