Product update
Broadband Products 1. ACN ADSL Need to know 2. ACN Naked DSL 3. ACN ADSL Bundle (with traditional • Regional and metro areas phone line) ACN Naked DSL Bundle “Envision” 4. • Set expectations around the end-to- (with ACN VoIP) end process for your customer - could All Broadband services require a modem. take up to 25 working days ACN provides a wireless (Wi- Fi™) modem. • Impacts on internet speed: The distance from the customer’s o Customer value proposition premises to the exchange Competitive plans and pricing o quality of the copper cable ACN has an uncongested network Easy to transfer from another provider Earn 1-4 points depending on bundle Great call inclusions for ADSL bundles and Envision
nbn™ Need to know • Forecasted roll out - 2.2M homes by Products Jun16 nbn™ Broadband 1. • Ramping up to a total of 12.4M homes nbn™ Broadband + Voice 2. over the next 5 years • Have more competitive plans to sell Delivery areas making it an easier sell nbn™ Fibre to the Premise (FTTP) 1. 2. Fixed Wireless (FW) nbn ™ Fibre to the Node (FTTN) We are looking to provide greater 3. nbn ™ Fibre to the Basement (FTTB) 4. visibility of customers that can sign up to nbn™ Pls note: we currently don’t sell nbn™ Spend less time dealing with issues on Satellite Services (SS) behalf of my customers due to operational process improvements – HQ closely tracks orders for you Have the opportunity to earn three-four points per plan
nbn™ Customer value proposition Get faster & more reliable broadband Use broadband for additional activities e.g. high definition streaming and downloading Be able to work more efficiently by having multiple people in household using the internet at the same time For existing customers - have a smoother transition to nbn™ due to relationship with my IBO and ACN
nbn™ IBO COMMUNICATIONS CUSTOMER COMMUNICATIONS 1. General education and updates via 1. Sign up, switch, add another product • Customer website • SMS • AIAs/SMS • Direct mail /eDM with link to online • Welcome and nurture content • Outbound calls (when nbn™ ready & 2. Training and marketing cut off date – 3 months) • Digital assets (email, website) • Bill message • Information guides/training packs • Social media • IBO Media site and IBO Backoffice 2. General reassurance/education • Success stories • Website • nbn™ rollout address checker/portal • Testimonials • nbn™ rollout address checker / portal 3. Specific information for engaged IBOs • eDM (more detailed info) • nbn™ community events 3. Customer satisfaction survey (after • Proactive alerts to customers in installation) upcoming nbn™ ready areas
nbn™ New plans Double the data 4 speed options * 2 agreement nbn™ only nbn™ + Voice terms 1. 12/1 Mbps 100 GB • 12 month 2. 25/5 Mbps 3. 50/20 Mbps 500 GB • 24 month (new) (new) 4. 100/40 1000 GB Mbps More nbn™ + Voice international call inclusions: 24 month plans include: 500GB: Unlimited 1 international calls landlines - 45 destinations / mobiles – 22 destinations FREE modem (including delivery) - $93.90 $0 connection (limited offer until 31.03.2016) - $49 1000GB : Unlimited 1 international calls FREE ATA (including delivery) - $39.95 Landlines - 90 destinations / mobiles - 38 destinations 1 Acceptable Use Policy applies
Mobile Products (Agency offering) 1. Vodafone handset plans (24 month) 2. Vodafone SIM only plans (12, 24 and Need to know month to month) 3. Vodafone MBB plans • Post-paid plans include voice and data • More competitive plans means it’s easier Customer value proposition to offer the right plan Exclusive ACN 1GB data • Access to most popular handsets & ETF and EPP waiver extended tablets Save money each month – like for like • Plans include infinite standard plan international calls to 10 countries Better inclusions than ACN Mobile plans • Access to roaming and shared plans Get a great handset/tablet (most popular • Great business and student opportunities ones such as Apple iPhone) Great share plans Must be accredited to sell Vodafone No longer selling Optus plans IBOs as customer - Business plan and Earn more points by selling 24mth plans offer is great value
Mobile New Business offer 2 months FREE access fee Check out the updated • 24 month Business Red plans $60 & above Business Plans flyer on the • 24 month Business Red SIM Only plans $60 & above IBO Site Great opportunity for you to sell to your business customers Exclusively available online for ACN business customers Other Vodafone business customers have to go in-store Automatic offer – will not show on checkout but will show on customer’s first bill In addition to other great offers (ACN bonus 1GB & Qantas Acquire points)
Vodafone
You asked, we listened • Sole trader ABNs not validating online – FIXED! • Missing connections for customers who call Vodafone – FIXED! • Credit improvements and escalation process – DONE! More improvements to come. Cheat sheet on credit from ACN yesterday • Easier process for business customers – IN DESIGN! • Improvement to ID validation online – IN DESIGN!
What will we be covering? • Our Plans • Our New Offers • Exciting New Partner • Q&A 12
Red Plans SIM Only 1GB ACN Bonus Data 13
Mobile Broadband 14
Share with the ones you love! For the first time in Australia, you can share everything! Share all inclusions for up to 9 services All plans have access to $5 Roaming Customers Share Data Workout across all services can enable sharing by calling 1555 after they One easy to understand bill connect online 15
Offers and Deals Starting Feb 1 st 2016
Let’s go Crazy for our 24 month Plans & 24mth SIMO! $80 & $100 24 month Plans Also applicable to DOUBLE IDD (+120MINS) $45 and $60 24 mth $80 Red 24 months Was 120min Now 240min SIMO $100 Red 24 months Was 120min Unlimited calls to 10 Countries Now 240min + BONUS 2GB $80 Red 24 months Was 6GB Now 8GB $100 Red 24 months Was 10GB Now 12GB Double Bonus $130 24 month Plans IDD Data DOUBLE IDD (+120MINS) Also applicable to $85 24 mth SIMO $130 Red 24 months Was 120min Now 240min Unlimited calls to 10 Countries + BONUS 5GB $130 Red 24 months Was 15GB Now 20GB 2 Months free $130 Red 24 months Save $260
Data Frenzy on SIMO Plans! Bonus DATA SIMO M2M Consumer $50 SIMO M2M Plan Was 4GB Now 10GB $60 SIMO M2M Plan Was 6GB Now 12GB $80 SIMO M2M Plan Was 10GB Now 14GB Bonus DATA SIMO 12 Month $30 SIMO M2M Plan Was 500 MB Now 2.5GB $40 SIMO M2M Plan Was 3GB Now 6GB $50 SIMO M2M Plan Was 4GB Now 10GB $60 SIMO M2M Plan Was 6GB Now 13GB $80 SIMO M2M Plan Was 10GB Now 15GB $110 SIMO M2M Plan Was 15GB Now 16GB
Attention all students! Get an additional discount on: $60 Red Plan and above, $40 SIMO M2M Plan and above and $38 24 Month SIMO Plan and above 1GB $5 ACN PLUS Bonus OFF Data
Need Mobile Broadband? We have heaps of Bonus Data on our stand alone MBB plans $30 MBB Now 6GB Was 4GB $45 MBB Now 12GB Was 8GB $60 MBB Was 12GB Now 18GB
Travelling to NZ? Roam like Home! $0 Roaming How does $0 Roaming in New Zealand sound??? $0 Receive Unlimited Calls/Txt to NZ Roaming to NZ Have recently increased the cost of buying their global Charge $10 per day for their roaming travel packs for a host of countries including New Travel Packs which give you Zealand, Canada, France, Germany, Italy, South Africa, the unlimited calls and text but only include United States and United Kingdom by more than 60 per 50MB of data per day. cent.
Don’t forget our amazing Handset Deals. Moto X Style. iPhone 5s. Great phone. Our best price, ever . Huge Price Drop. Was $60 / mth Was $ 40 Red plan + $20 phone $70 / mth Over 24 months. $ 60 Red plan + $10 phone Now Over 24 months. $40 Now / mth $60 / $40 Red plan + mth $0 upfront phone Over 24 months. $60 Red plan + Total min cost $960 $0 upfront phone Over 24 months. Total min cost $1440 Also free on our $60 plan
Qantas & Vodafone
QF/Qantas Plans Eligibility. How Many Qantas Points can I earn? The Qantas plans are identical to RED plans but instead of receiving bonus content such as Spotify, Stan or Fairfax, the customer will receive a "one-off" amount of Qantas points Qantas plans are only available on the $80, $100 and $130 Consumer and Business propositions and their 24 Month SIM Only and Shared equivalents ($45 / $60 / $85).
Fixed line Products 1. ACN Connect $29 month to month Need to know 2. ACN Connect $39 month to month 3. ACN Connect $59 month to month • (reduced to $54) Available to Residential & Small Business • Offers the simplicity of a single plan Customer value proposition • Savings when bundled with ACN ADSL Broadband Plans with unlimited local and national calls, and calls to AU mobiles • Uses Australia’s largest network No lock in plans For the international calling - there are calling caps but no unlimited call Allows customers to use traditional inclusions. You require ACN VoiP for phone service to stay in touch with unlimited international calling friends and family here and overseas
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