PRESENTATION TO THE PORTFOLIO COMMITTEE ON TRANSPORT (PCoT) 3 SEPTEMBER 2019
PRESENTATION OUTLINE • Background • Mandate • Business Model • Organisational Structure • Performance Information • Alignment to the 7 Apex Areas • Strategic Objectives & RAF’S Project • Financial Status • Challenges and Mitigation • Conclusion • Annexure • 2019/2020 APP 2
BACKGROUND
MANDATE OF THE ENTITY Corporate and Statutory Form Road Accident Fund Act, 1996 (Act No. 56 of 1996) & RAF Amendment Act, 2005 (Act No. 19 of 2005) National Public Entity (Schedule 3A of the PFMA). Constitutional Court Rulings and legal precedents have shaped the mandate. Objective of the Fund ➢ Section 3 of the RAF Act Payment of compensation for loss or damage wrongfully caused by the driving of motor vehicles • Limited to bodily injury or death • Excludes secondary emotional shock • Material damages not covered (non personal damages) ➢ Section 17(4) of the RAF Act Provides support in respect of future treatment and rehabilitation (future medical expenses i.e. rehabilitation centre costs, assistive devices, home modification, treatment and other related goods and services) 4
Compensation ➢ Section 17 of the RAF Act • General damages (serious injury) • Past medical expenses • Future medical expenses (undertaking) • Past loss of earnings / earning capacity : • Future loss of earnings / earning capacity • Past loss of support • Future loss of support ➢ Section 18 of the RAF Act • Necessary actual costs of funeral / cremation (Coffin, Transportation, storage and the grave / cremation costs) 5
MANDATE OF THE ENTITY ➢ Section 21 of the RAF Act • Indemnifies the wrongdoer (for as long as the RAF can pay claims) • Indemnification limited to civil claims The Fund is called on to: • Indemnify the wrongdoer and compensate the injured and dependents of the deceased breadwinners. 6
BUSINESS MODEL 7
RAF Customer Engagement Model Road Accident Fund Victims F2F Phone Electronic Customer Service Community Hospital Mobile RAF Centres (5) Service Centres Service (3) - Free State (5) Contact Centre Centres - Cape Town - North West - Vhembe (1) (97) - Kwazulu Natal - Polokwane - Port Elizabeth Over 421 602 - Johannesburg - Northern - Mamelodi calls received All nine & Pretoria Cape - Beaufort West Provinces - Mpumalanga - New Castle
STRATEGY OUTCOMES 2015 - 2020 Strategic Outcomes 9
ORGANISATIONAL STRUCTURE 10
PERFORMANCE INFORMATION 2014 -2019
ENTITY ACHIEVEMENTS 2014/15 FY – 2018/19 FY 12
THE YEAR AT A GLANCE Highlights 13
THE YEAR AT A GLANCE Highlights (continued) 14
RAF ALIGNMENT TO 7 APEX PRIORITIES PRIORITY AREA STRATEGIC OBJECTIVE INDICATORS Accessible services Economic • Community outreach campaigns (RAF on the Road). 2019/2020 transformation and RAF Transformation 19/20 targeted 86 210 claimants engaged. job creation • Transition from RAF to RABS • 200 unemployed Youth afforded drivers’ licences and Public Driver Permits (PDP). • 3500 Caregivers employed, for servicing injured claimants – R294 million in 2018/19 FY. Education, skills and Efficient claims • Improve post-crash care management health processing and Improve • Learnerships (148) and Internships (57) – R44,3 million in 2018/19 people management FY. R15 million is budgeted in 2019/20 to train 192 young graduates. • 80% of allocated budget spent on Skills Development. R25,8 million budgeted in 2019/20 FY training budget including bursaries. • Treatment plans introduced for all serious injuries • Increase active medical undertakings to provide free medical care for seriously injured beneficiaries 15
RAF ALIGNMENT TO 7 APEX PRIORITIES PRIORITY AREA STRATEGIC OBJECTIVE INDICATORS RAF Transformation Social cohesion • 90% of allocated CSR budget spent on Socio-Economic Development - R8, 5 million and safe Efficient claims in 2018/19 FY and R8,9 million in 2019/20FY. communities processing and Improve • Revamping Hospital Centeres Emergency Units to be accessible to people living with people management disabilities. • Promotion of Child Restraint Program – providing car seats - approximately 480 seats in 2018/19 FY. • Low cost Infrastructure in conjunction with Municipalities to promote pedestrian safety • RABS Business Model - Transition RAF to RABS • Manage the number of outstanding claims to compensate and rehabilitate victims of road crashes - 237 164 claims settled and 173 453 claims finalised • Improve direct claims management to ensure full compensation goes to the accident victim • Improve post-crash care management to ensure victims of road crashes are provided with medical care and re-integrated into the communities and are economically active citizens. • Maintain EE targets in accordance with the National Economically Active People (NEAP) requirements. 16
RAF ALIGNMENT TO 7 APEX PRIORITIES PRIORITY AREA STRATEGIC OBJECTIVE INDICATORS Assured control A capable, ethical • 100% implementation of Ethics initiatives and developmental environment • Improve fraud detection and management before undue payments state are made - R1,4billion 18/19 FY • Unqualified audit opinion • Improve procurement outcomes 17
STRATEGIC OBJECTIVE & RAF’S PROJECTS
2019/20 FY ANNUAL PERFORMANCE PLAN EFFICIENT CLAIMS PROCESSING EFFECTIVE FINANCIAL MANAGEMENT RAF TRANSFORMATION KEY PERFORMANCE INDICATORS KEY PERFORMANCE INDICATORS KEY PERFORMANCE INDICATORS • • • Manage the number of Effective cash flow management RAF readiness for RABS • outstanding claims Improve procurement outcomes • Increase efficiency of claims processing • Claims fraud detection OPTIMAL ICT SERVICES ASSURED CONTROL ENVIRONMENT • Improve direct claims KEY PERFORMANCE INDICATORS KEY PERFORMANCE INDICATORS management • • • Ensure optimal ICT availability Raise ethical standards Improve post-crash care • • Implement ICT Strategy Improve combined assurance management • Implement the information, cyber outcomes security and risk management strategy PROVIDING ACCESSIBLE SERVICES KEY PERFORMANCE INDICATORS IMPROVED PEOPLE MANAGEMENT • Promote RAF services through outreach programmes and other KEY PERFORMANCE INDICATORS • events Improved people management • • Improved Call Centre RAF’s contribution towards responsiveness government’s social and economic agenda 19
Current Critical Projects RAF PROJECTS CORPORATE SOCIAL RESPONSIBILITY, ROAD SAFETY AND OTHERS • Files and patient optimisation project in partnership with the Health Systems Trust and SA Health Care Foundation • The project aims to support the existing patient records management system in public hospitals where the RAF has offices and in particular, motor vehicle accident records management system including archiving of records. • Trauma and Accident Medical equipment and providing of Rehabilitation equipment in hospitals / centres project • This initiative supports the Golden Hour rule which states that preparing for a serious injury accident may have a direct bearing on the survival or recovery of the victim, CSR provides medical equipment in order to continue to save lives of the critically ill and injured. • Caregiver Training project • This training aims to capacitate and equip RAF Caregivers with the necessary knowledge and skills that are required in order to deal with the day-to-day challenges around the home during their continued care for road accident victims. • Schools for Learners with Special Educational Needs • This initiative aims to ensure that the learners with special needs are integrated back into the society in line with RAF’s mandate.
Current Critical Projects RAF PROJECTS CORPORATE SOCIAL RESPONSIBILITY, ROAD SAFETY AND OTHERS • Youth Driver Development Programme • The RAF seeks to contribute towards road safety and to reduce the unemployment amongst the Youth through a Youth Driver Development Program. The Program aims to build a cadre of young professional drivers by equipping unemployment youth with safe driving skills through a training program to obtain a learners license, driver’s license and Public Drivers Permit (PrDP). • Promotion of Child Restraint Programme • The aim of the Promotion of Child Restraint Program is to educate motorists about the importance of restraining infants between 0-3 years of age in their vehicles when travelling with them. • Low Cost Infrastructure Project • Speed and pedestrian visibility have been identified as major causes of pedestrian accidents in South Africa. The Low Cost Infrastructure interventions seeks to reduce pedestrian related deaths through erection of speed calming measures such speed humps, rubble strips, lane restrictions and improving signage and road signals. • Ridewise Training • The Ride Wise Training is a practical safety training for motorcyclists. The training accommodates both social bikers, commuting bikers as well as delivery bikers. • RAF on the Road Programme • On a monthly basis RAF conducts outreach RAF on the Road in all nine provinces across the country in areas far from RAF offices.
FINANCIAL INFORMATION 2014-2019
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