Presentation for Quality Management
QUALITY MANAGEMENT QUALITY STANDARTS Delta is one of the companies in Turkey to be certified under ISO 9001:2008 in the field of telecommunication system services. This has given Delta another advantage over its competitors. Delta, together with the cooperation of all employees according to predetermined policy and strategies, with trainings in or out of the company and providing the most effective internal communication processes, provides necessary conditions for customer focused working environment which is accomplished by process control, quality control, process occurrence time, customer satisfaction, process cost and in due time delivery indicators. Performances of our employees and processes are evaluated in every six months periods.
ZOOMING IN QUALITY… What is OUR Quality Understanding ? he term quality means different things to different people. If we would like to go through some attractive and clear definitions; Quality is : Fitness for Use : Meeting Customer Expectations Conformance to Specifications : Having no defects and meeting all requirements. Difference : The product has something that other products cannot present the same Value Base : The product is the best combination of price and features Quality is about: • knowing what you want to do and how you want to do it • learning from what you do • using what you learn to develop your organization and its services • seeking to achieve continuous improvement • satisfying your customers and the market that you are addressing to. What makes Quality Important? • Tough competition • Educated customer
QUALITY MANAGEMENT SYSTEM 4 basic principles of Quality Management : Customer satisfaction Prevention over inspection Management responsibility Continuous improvement
QUALITY MANAGEMENT SYSTEM All these challenges require a good Quality Management System which is not just on the paper but applied to the practice as well. QMS STRUCTURE Documents
QUALITY MANAGEMENT SYSTEM PROJECT BASED TEAM ORGANIZATION FOR QUALITY Project Manager Other Project HSE Supervisor QC&QA Manager Manager QC QC Supervisor Documentation Related Project Teams Supervisor Teams Teams Teams
QUALITY MANAGEMENT SYSTEM Continuous Improvement With combining the customer Apply the requirements and processes company policies, Constitution of targets and processes Follow the processes according to, Take necessary policies, Targets, action to start the product/service improvement requirements, activities. than measure them and report.
QUALITY MANAGEMENT SYSTEM S t a n d a r d i z a t i o n Define Develop Product / Access Product Service Quality Process Improve Standardize YES Quality Process Process OK NO Problem Analyze
QUALITY MANAGEMENT SYSTEM Principles of Quality management Our quality management system system; activities which are the base for: Quality assurance Customer Satisfaction • Establish organisational procedures and • This mean that, achieved the customer requirements standards for quality. Quality planning Prevention Over inspection • Select applicable procedures and • Prevention instead of correction is the right way to standards for a particular project and reduce the cost modify these as required. Management Responsibility Quality control • Not just the project teams responsibility to obey the • Ensure that procedures and standards rules for quality but even the Board have to. are followed by the development team. Standardization of quality and Continuous Improvement record
QUALITY MANAGEMENT SYSTEM What are the Internal Improvements and Developments that we have generated ? Motivation of the Staff Encouragement Qualified Tools and and Punishments Equipments with no System missing Bonus and Deduction Uninformed System as per Quality Site Performance in the staff Visits Cross and Self Quality Routine Trainings Random internally Checks Highly Qualified Generalization Engineers, Technicians of the and Supervisors Checklists Selecting the Staff of the Creating checklists Month, Staff of the Quarter and and Staff of the Year Standardizing
QUALITY MANAGEMENT SYSTEM ISO 9001 : 2008 Quality Certificate Best Subcontractor Appreciation Letter in Iran Best Quality Subcontractor Reward of ME&NA 2009 Appreciation letter for MNS Project Quality in East region of KSA Appreciation letter for MNS Project Quality in South region of KSA Appreciation letter for MNS Project Quality in Azerbaijan Quality and Performance Thanking letters from various customers which can be presented later upon request….
CERTIFICATES
Gullubahce Avenue , Silahli Kuvvetler Street, Daraoglu Business Center No:9 ANTAKYA HATAY / TURKEY www.deltatelecom.co Phone : +90 326 216 77 47 info@deltatelecom.co Fax : +90 326 216 77 46
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