Playing the Game in a Professional Services Firm Chris Hutchinson, - PowerPoint PPT Presentation

Playing the Game in a Professional Services Firm Chris ¡Hutchinson, ¡CEO Kathy ¡Steel, ¡CEO Reed ¡MacNaughton, ¡Director ¡of ¡ Trebuchet ¡Group Red ¡Caffeine Business ¡Operations Fort ¡Collins, ¡CO Lombard, ¡IL Cocozza New ¡York, ¡NY

Business Challenge Knew the company was profitable. Did not know individual project profitability. Did not know winners from losers - all averaged out to be ‘ok’.

Individual Job Forecasting

Business Challenge Struggling with individual production contributors understanding individual impact on the revenue goal per month Individual producers were not always focused on the right priorities, hitting billable projects and shipping (project completion) against deadlines

Resource

Accountability Score Card

Business Challenge We had an effective and predictable roadmap, then a global crisis hit. How can we plan and work together toward a future we can’t predict?

Scenario Planning

Examples of Huddles Matching objectives to activity. Measuring what matters.