PINNACLE Institute 2016 - 2017 MS20 Mavens Swalena Griffin , - PowerPoint PPT Presentation

PINNACLE Institute 2016 - 2017 MS20 Mavens Swalena Griffin , Atlanta-Fulton Public Library Margaret Penn , Gwinnett County Public Library Sarah Reynolds , Forsyth County Public Library Marie J. Vielot , Coweta Public Library System Mary Young , Uncle Remus Regional Library System

Implementing Effective Supervisor Training in Libraries MS20 Mavens PINNACLE Institute 2016-2017

http://www.nmu.edu/continuingeducation/new-supervisor

PROBLEM

New managers are NOT READY TO LEAD. With over 2 million people being promoted into management roles each year, training is critical. https://howgovleads.com

Manage Activities Manage Resources SUPERVISOR SUPERVISOR Manage People Manage Information

Survey Says:

Who We Asked Survey posted professional listservs and social media: PUBLIB ● GLA-L ● ● CHLIB-L ● PLD-L ALA Think Tank ●

What We Asked ● Job title ● Level of job satisfaction ● Length of time as a supervisor What type of training received, if any ● ● Obstacles to receiving training ● What training would be valuable to their jobs ● Preferred training method Additional comments ●

When you became a supervisor, did you receive supervisory training? May 2017 Survey Results

What training would have been most valuable to you as a new supervisor? May 2017 Survey Results

Barriers to Supervisory Success

Barriers to Training May 2017 Survey Results

Time vs. Money ● Not enough time to train or be trained ● No extra financial resources to hire a knowledgeable trainer http://premiercredco.com/time-money/

CONSEQUENCES When libraries don’t invest in their supervisors

80% of survey respondents who received little to no training rated their job satisfaction as a 2 or 3 on a 5-point scale. 30 total responses of 2-3 across all levels of training received May 2017 Survey Results

What can you DO?

Library Supervisory Training Objectives Supervisors will: ● Have a clear understanding of library’s history, mission and vision, and strategic plan ● Be familiar with HR policies, regulations and laws governing the county and state the library system serves

Library Supervisory Training Objectives Supervisors will: ● Understand how to manage the financial resources governing the library’s budget ● Develop the confidence necessary to have difficult conversations with employees

Library Supervisory Training Objectives Supervisors will: ● Become proficient in the employee performance evaluation process ● Feel supported by library administration ● Have increased job satisfaction

http://www.vinfotek.com/softskills.html

BEST PRACTICES

Step 1: Establish a List of Core Competencies LLAMA’S 14 Foundational Competencies for Library Leadership and Management BEST PRACTICES

Step 2: Training Options ● Create supervisor checklist or survival guide Reach out locally ● ● Collaborate with neighboring library systems BEST PRACTICES

Training Consultants

Step 2: Training Options Free or low cost webinar courses BEST PRACTICES

Step 3: Ongoing Activities ● Peer Networking Mentorship ● ● Develop Leadership Skills BEST PRACTICES

Step 4: Evaluation ● Evaluate on a continual basis ● Utilize pre- and post-tests to monitor success ● Follow up is most effective a minimum of six weeks afterward ● Give evaluations to the trainee and their supervisor to measure effectiveness

One size DOES NOT fit all.

REFERENCES Belker, L. (1987). The First-Time Manager. 4th ed., American Management Association Greenleaf, R. (n.d.) The Importance of New Manager Training. Center for Servant Leadership . Retrieved from https://www.greenleaf.org/winning-workplaces/workplace-resources/features/workplace- perspectives/the-importance-of-new-manager-training/ Griffin, S., Penn, M., Reynolds, S., Vielot, M. J., & Young, M. (2017). Implementing Effective Supervisor Training . Haberman, Michael. (2013, July 8). Three Reasons Supervisory Training Is so Important.” Omega HR Solutions RSS. Retrieved from http://omegahrsolutions.com/2013/07/three-reasons-supervisory-training-is-so-important.html. HR Professionals Magazine (n.d.). The Bottom Line- Necessity of Training Your Managers. Retrieved from http://hrprofessionalsmagazine.com/train-your-managers/ Metcalf, T. (n.d.). Management Skills for First-Time Supervisors. Chron . Retrieved from http://work.chron.com/management-skills-firsttime-supervisors-29717.html Tulsiani, R. (2015). Your leadership edge: mastering management skills for today’s workforce . North Charleston, SC: CreateSpace.

THANKS! Any questions?