Overview and Scrutiny Committee Presentation – Leisure Services Wed 17 July 201 3 Presented By: Cllr. Ajmer Grewal – Cabinet member for Leisure and Public Health Peter Mathew - Assistant Director – Housing, Leisure & Public Healt
Contract overview Background Following a cabinet decision in November 2006 to outsource the Leisure Services provided by CIP (Community Initiative Partnership), the objective was to secure an improved service for the leisure services contracts. Following the award of all leisure contracts to John Laing Integrate Services and Fusion lifestyle in 2008, LBH have seen a year on year improvement to service delivery to our Leisure services contracts. With the transfer of operational management to our Supply Chain Delivery team in April 2013, we will be striving for continuous improvements and greater efficiencies within our Leisure Contracts for the foreseeable future.
Contract overview Service Contracts Provided Parks : John Laing Integrated Services 20 th August 2008 – 30 th November 2018 Contract term: Contract Value: £50m over 10 year term Libraries: John Laing Integrated Services 1 st July 2008 – 30 th September 2023 Contract term: Current contract value: £5.1m per annum (libraries) Gunnersbury Park John Laing Integrated Services 20 th August 2008 – 30 th November 2018 Contract term: Contract Value: £4.75m over 10 year term Leisure Centres & Public Halls: Fusion Lifestyle 1 st October 2008 – 30 th September 2023 Contract term : Contract value: £15.6m over the term
Contract overview Services Provided - Parks Services provided: Maintenance and management services for all open spaces, parks, allotments, cemeteries and delivery of arboriculture services. Responsibility to carry out inspections of all sites, maintain shrubs, trees, park furniture and play ground equipment. 16 Key Parks 22 Countryside Parks 46 Play grounds and Open spaces 10 Cemeteries 34 Allotments Supplier : John Laing Integrated Services
Contract overview Services Provided - Parks In 2012/13, 7 Green Flag awards were achieved, currently working to deliver 2 additional Green Flag awards for end of July 2013 • St. Johns Rec and Feltham Park. Working to foster relationship with Capel Manor College for delivery of apprenticeship programme for the parks. Working with schools to educate children and young people on planting, animal breeding and cultivations through visits to allotments and local farms Included in the contract is management of events throughout the borough, issuance of licences for event following completion of required due diligence. Supplier : John Laing Integrated Services
Contract overview – Services Provided – Gunnersbury Park & Museum Large estate of over 75 hectares(186 acres) with 22 listed buildings set within a Grade 2* registered landscape. Leisure opportunities include a café, golf, bowls grass pitch sports and woodland walks The Large Mansion houses the local history museum for Ealing and Hounslow which includes a suite of grand reception rooms, Victorian Kitchen, over 40,000 objects including of national significance. This provides: • Education programme 12,000 school children visit per annum • Planned events activities throughout year for families and other groups A separate contract from the remainder of Hounslow’s parks due to the joint ownership and intention to submit major regeneration proposals Managed by JLIS until 2018. It is hoped by this point the regeneration of Gunnersbury will be largely complete and we could consider a wider range of management options including Trusts. Supplier : John Laing Integrated Services
Contract Overview – Services Provided - Libraries There are 11 library sites across the borough 4 libraries have recently been refurbished (within last 3 years) 3 key libraries; Chiswick Feltham and Hounslow 8 branch and neighbourhood libraries serving local communities Additional Service Local Studies available primarily in Hounslow and Chiswick libraries Schools library service supports 72 schools in borough who subscribe to this Library at Home service delivers to 691 homes where ill health or disability has restricted travel. Library Service also supports education by the provision of access to Information and digital media and wider activities that support • Community cohesion • Leisure and wellbeing Supplier : John Laing Integrated Services
Contract Overview – Services Provided Libraries Encouraging access and wider programmes: • All libraries fully accessible to all members of the public - also signed up to the RNIB Six Steps initiative http://readingsight.org.uk/uploads/documents/Six_Steps_leaflet.pdf • Self service terminals are suitable for use by people with wheel chairs and have suitable fonts for people with sight difficulties, public computers have adaptive software • For the visually impaired and hard of hearing – audio and large print books are • Library at Home Service delivers library materials and/or information to people in their own homes or in residential accommodation. • The elderly and people with disabilities are encouraged to join in our core library activities such as reading groups, craft activities, talks, health advice sessions, IT familiarisation sessions and local studies. • JLIS have applied for a Heritage Lottery bid to digitise our local studies collection. • JLS participate in “Make a noise in libraries fortnight”. Supplier : John Laing Integrated Services
Contract overview – Services Provided Culture & Arts JLIS also manage: • Boston Manor House - Galleries, exhibitions and events • Hogarth’s House - Galleries, exhibitions events and education • Redlees Arts Studios – Galleries exhibitions and artists’ studios • Paul Robeson Theatre – Performance, exhibition, events Supplier : John Laing Integrated Services
Contract overview Services Provided Leisure Centre's Fusion lifestyle to manage the six leisure centres in the borough including • Brentford Fountain Leisure centre • Hanworth Air Park Leisure centre (co-located with library) • Heston Pool • Isleworth Leisure Centre (co-located with library) • New Chiswick Pool • Osterley Sports & Athletics Centre • Five leisure centres were fully refurbished and planning permission for the re- development of Heston has recently been agreed with works due to start early in 2014. The improved facilities has seen participation at these centres increase in each year since completion of the works. • Fusion also manages Lampton Sports Centre although this is done via a separate arrangement with the school. Supplier : Fusion Lifestyle
Contract overview Services Provided Leisure Centre's Fusion actively promote the free access to national sports persons in support of the borough’s legacy agenda Fusion also provide the sports development function for the borough that includes: • Outreach and support to sports clubs • Coordination of London Youth Games • Continued development of the new athletics club at Osterley track as part of the borough’s Olympic Legacy programme Through the sports development team Fusion actively support and contribute to the borough’s Community Sport and Physical Activity Network The annual service plan for 2013 / 14 has been informed by the Physical Activity and Sport strategy launched in 2012 Supplier : Fusion Lifestyle
Contract overview Services Provided Public Halls Fusion lifestyle manage 5 Public Halls and two day centres in the borough: • Chiswick Town Hall • Feltham Assembly Hall • Heston Village Hall • Isleworth Public Hall • Montague Public Hall • Southville Day/Community Centre • Wellington Day/Community Centre The nurseries, drama clubs, dance schools, and other cultural organisations that use these have creative opportunities in spaces that are well suited to their needs. Whether its story telling for under fives, theatre and dance or an opportunity for a public meeting or lecture they give expression of the vitality and energy that enables communities to thrive and flourish. Supplier : Fusion Lifestyle
Performance - Grounds & Parks Complaints Parks Service January ‐ June 2013 30 Number of Complaint 25 20 15 10 Actual Acknowledged 5 Actual Responded 0 Month • In the last 6 months, there have been 104 complaints raised, 100% of complaints received have been responded to and resolved within agreed contractual time. Steps being taken to align the current contract with the New Council’s Service Strategy. Supplier : John Laing Integrated Services
Performance - Grounds & Parks • Following analysis of complaints receive over the last 6 months, supplier have consistently exceeded the council’s own target of 80% in acknowledging and responding to complaints within timescale. Supplier : John Laing Integrated Services
Performance - Libraries There are currently 40, 717 active library members (someone who has borrowed an item of stock (book, DVD, CD etc. within the past 12 months) Total Active Borrowers 60,000 50,000 40,000 Total 30,000 20,000 10,000 0 31/03/2011 31/03/2012 30/06/2013 Supplier : John Laing Integrated Services
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