OVERCOMING OBSTACLES USING A CASE MANAGEMENT MODEL FOR VETERAN - PowerPoint PPT Presentation

OVERCOMING OBSTACLES USING A CASE MANAGEMENT MODEL FOR VETERAN STUDENT SUCCESS PRESENTERS: ANNE IMBER AND MARLEATTA DEAN

VETERAN COHORT  VETERANS AND THEIR FAMILIES (DEPENDENTS)  OLDER THAN TRADITIONAL STUDENTS/HAVE BEEN OUT OF SCHOOL FOR A WHILE  FULL-TIME STUDENTS – HOUSING BENEFIT/EXPIRATION OF BENEFITS  MARRIED WITH FAMILIES/MORE FINANCIAL RESPONSIBILITY ▪ WORK FULL-TIME  MENTAL HEALTH AND/OR PHYSICAL LIMITATIONS  FIRST TIME IN COLLEGE

OUR VETERAN STUDENTS ▪ TOTAL # ▪ VETERANS/RESERVES/GUARD/ACTIVE DUTY ▪ DEPENDENTS ▪ BENEFIT CHAPTERS ▪ 33 (classes paid, housing allowance, book stipend) ▪ 31 (classes paid, books and supplies picked up at bookstore, may receive a housing allowance ▪ 30, 35, and 1606 (monthly stipend) ▪ Tuition Assistance (Tuition for 6 credit hours paid) ▪ Hazlewood (State exemption of tuition and most fees)

CONFUSION ON VA CHALLENGES EDUCATION BENEFITS AND CERTIFICATION PROCESS DELAY OF BOOK STIPEND DROPPED/CANCELLED COURSES FINANCIAL AID PAYING BEFORE VA DEGREE PLANNING/RESOURCES ON THE SPOT CERTIFICATION

CASE MANAGEMENT MODEL ASSESSMENT PLANNING FACILITATION AND ADVOCACY EVALUATION

ASSESSMENT ▪ IDENTIFY REOCCURING OBSTACLES ▪ WHAT CAN WE CONTROL IN OUR DEPARTMENT? ▪ ALIGN OUR EFFORTS WITH UP GRAD UP INITIATIVE AND LSC CULTURAL BELIEFS Strong Strong GRAD UP/Transfer….every Start Student semester counts.

OPPORTUNITY FOR IMPROVEMENT ▪ IMPROVE THE STUDENT EXPERIENCE AT LSC ▪ INTENTIONAL STUDENT ENGAGEMENT ▪ UTILIZATION OF CAMPUS/COMMUNITY RESOURCES FOR STUDENT SUCCESS ▪ CASE MANAGEMENT FOR FASTER CERTIFICATION

PLANNING ▪ FOCUS ON EARLY REGISTRATION AND CERTIFICATION ▪ PROMOTE COMMUNICATION ▪ FOSTER ENGAGEMENT WITH STAFF AND FELLOW STUDENTS

FACILITATION AND ADVOCACY ▪ RELATIONSHIP BUILDING/COLLABORATION ▪ STUDENTS AND THEIR FAMILIES ▪ INTERNAL (LSC SYSTEM) ▪ EXTERNAL

THE PROCESS ▪ RAISE EXPECTATIONS ▪ COMPREHENSIVE SERVICE ▪ DATABASE MANAGEMENT ▪ TRACKING ENROLLMENT ▪ CERTIFICATIONS PROCESSED ▪ STUDENT ADVOCACY ▪ STUDENT ENGAGEMENT

INITIAL ADVISING SESSION ▪ 45 MINUTES – 1 HOUR ▪ PROACTIVE/INTRUSIVE ▪ GOALS/CAREER EXPLORATION ▪ LSC VA CONTACTS ▪ VA CERTIFICATION PROCESS ▪ STUDENT CHECKLIST

PERSONALIZATION ▪ DEGREE PLANNING BASED ON GOALS AND BENEFIT MAXIMIZATION ▪ ASSISTANCE WITH ENROLLMENT ▪ REFERRAL INTRODUCTIONS/SELF-ADVOCACY ▪ CERTIFICATION KIOSK ▪ PERSONALIZED EMAILS RE: DELAYED BENEFITS

DATABASE MANAGEMENT ▪ VETERAN OR DEPENDENT ▪ HOW MANY STUDENTS WE’VE SERVED ▪ PASS CONTRACTS ▪ REFERRALS ▪ MULTIPLE DATABASES OF VA INFORMATION ▪ SERVICE NOW ▪ ONBASE

STUDENT ENGAGEMENT ▪ VA WORK STUDY STUDENTS ▪ STUDENT VETERANS CLUB/OTHER CAMPUS CLUBS ▪ PRE REGISTRATION/DEGREE PLANNING EVENTS ▪ ON THE GO VA ADVISING ▪ GRAD UP SALUTE ▪ TRANSFER WORKSHOPS

CONSTANT CONTACT ▪ TARGETED COMMUNICATIONS ▪ CAMPUS/COMMUNITY EVENTS ▪ REGISTRATION DATES ▪ ODR DATES ▪ UP-VETERANSADVISING@LONESTAR.EDU ▪ GENERAL INQUIRIES ▪ PASS CONTRACT FOLLOW UP ▪ CERTIFICATION ISSUES

EVALUATION MEASURES ▪ IMPROVING STUDENT EXPERIENCE ▪ FEWER DROPPED CLASSES ▪ EARLIER COMMUNICATION ▪ EARLY REGISTRATION AND CERTIFCATION REQUESTS ▪ RETENTION FROM SEMESTER TO SEMESTER ▪ STAYING ON TRACK WITH DEGREE PLAN ▪ GRADUATION

NEXT STEPS ▪ OUTREACH ▪ STUDENTS THAT STOP ATTENDING ▪ STUDENTS WITH BUSINESS OFFICE HOLDS ▪ EARLIER COMMUNICATION WITH PASS STUDENTS ▪ FUNDING (BOOKS, LOUNGE SUPPLIES) ▪ INPUT/FEEDBACK FROM COLLEAGUES ACROSS THE SYSTEM

QUESTIONS AND DISCUSSION