Cloud Systems Operation Service Red.es Madrid, October 2018
Introduction before 2013 2013 On-site Technical Support Service-based Model. Phase I ICT sector consultancy to acquire and analyse sector knowledge, Phase II experiences and best practices. Definition of the new outsourcing and tender model for the System Operation service. 2014 Award and implementation of the new model: transformation of ICT 2017 services Start of the process of transforming the service into a Cloud Sourcing Phase I model ICT sector consultancy (RFI) Phase II Definition of the new Cloud model and new tender 2018 Implementation of the Cloud System Operation service according to new trends and Red.es objectives
Complex, Changing Environment GOALS OF THE SERVICE SCOPE 06/2018 – 06/2022 Operation of a hybrid multicloud service. Technical systems, communications and security https://face.gob.es/es infrastructures, Workstation management for good BUDGET Red.es employee and collaborator performance. 9,956,00.00
Objectives Rapid response to service demands as a result of the Streamlining and sharing resources entity’s business ( time to market ), to favour service delivery to third parties Cost optimisation Rapid response to new business resource Service levels according to business demands demands : Security and reliability (trust) Private cloud • • Public Cloud Simple management (no • Etc. bureaucracy) Objectives of the new Guarantee the elimination of model barriers to IT innovation. Evolution in line with market trends but minimising risk: Agile to increase/decrease according to Standardisation procedure the business needs. • . • Security policies • Product certification Dynamic, can be adjusted to any change • Etc. Scalable based on clear and detailed criteria Redefinition of service models (payment for use) 4
Key Topics Type of Cloud Licensing Hybrid Cloud in Sourcing, but the Red.es private Red.es licence to reuse investment (BYOL cloud will have the specifications and flexibility of Bring Your Own Licences) a private cloud -such as dedicated resources, Licenses included in the service: focus on design adaptation or audits- and the functions of a SAS models (Software as a Service) public cloud such as shared resources that favor scalability and standardization Licensing Type of cloud Regulatory framework Computing model European framework: datacenter Initial IaaS model (Infrastructure as and data located in European a Service) Cloud Union Flexible to the evolution of PaaS LOPD (Spanish Data Protection Act) models (Platform as a Service) Regulatory Model GDPR Computing model Computing capacities in SaaS framework Red.es regulations models (Software as a Service), especially for workstations Critical point: service transition IT cost control and governance SLAs Security SLAs Sourcing-based model, the sourcer or Security integrator will be liable for compliance with National Security Scheme (ENS) and ISO 27001 SLAs. Integration with Managed Security Office (SOC) Service oriented 5
ICT Infrastructure Hybrid Multicloud Architecture Public (Amazon Web Services and Oracle Cloud) and private cloud (private Equinix Cloud) which remain as unique entities but coexist as their technology allows data or applications to be shared. Computing resources in different models Software as a Service: Software is offered O365, WebTV, Cloud directly for a specific use. Videoconference. Platform as a Service : Provision of a SaaS comprehensive platform with the software Oracle databases, CMS (Drupal, Wordpress , …) necessary to execute applications or services. Infrastructure as a Service : Provision of a cloud PaaS infrastructure for operating applications or Web Front end and Back end software. applications, J2EE IaaS
Service portfolio ICT Infrastructure Workstation Office Management Room and Audiovisual IaaS PaaS Workstation Resource Management equipment Data Processing IT Operation Workstation support SaaS Housing Centre Management and Support Local network Workstation services management Proprietary SW licences infrastructure Web TV Live IT security Streaming Communication Backup & Restore lines IT governance Applications Applications portfolio Certification office 7
Global IT Governance panel A single control panel offers an overview of the main service indicators. ICT Resource User ICT Service ICT Computer Monitoring Experience Resources Catalogue ICT Resource Business Service Level Billing Items Consumption Indicators Agreement
Architecture Diagram
Contact juan.gutierrez@red.es 10
Appendix Examples Red.es Madrid, October 2018
Cloudglass Online infrastructure control tool deployed in the Cloud
Management and Communication Orchestrator Equinix VMWare Cloud Platform
AWS Orchestrator
AWS Architecture Architectures deployed for applications.
OCI Orchestrator
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