NYSAC Fall Seminar Workshop Early Intervention Panel Discussion - PowerPoint PPT Presentation

NYSAC Fall Seminar Workshop Early Intervention Panel Discussion September 16, 2019 2:00-3:15pm Bureau of Early Intervention, Public Consulting Group, and NYSTEC

Agenda | Early Intervention Program Operational Support | The Role of Counties | Question and Answer | Closing www.publicconsultinggroup.com

Early Intervention Program Operational Support

Upcoming Activities EI Billing and Claiming • EI Billing will continue to be used by stakeholders for billing and claiming • PCG, under the direction of BEI, will continue making enhancements to EI Billing • System users will have access to training via an on-line Learning Management System (LMS) designed to allow users to learn at their own pace and will continue to have access to the Knowledgebase tool • EI Billing will have a direct connection to the PCG Case Management and Provider Management solution that replaces NYEIS www.publicconsultinggroup.com |

Upcoming Activities EI Case Management and Service Logging • EI Case Management will transition from NYEIS to a new Case Management Module • Stakeholders will also begin using an online Service Logging module • System users will have access to training via an on- line Learning Management System (LMS) designed to allow users to learn at their own pace • An Organizational Change Management process will be employed to help reduce the burden of the changing system www.publicconsultinggroup.com |

Upcoming Activities EI Provider Enrollment and Management • Provider Management will transition from BEI and NYEIS to PCG’s solution • Providers will have access to enrollment services via the PCG solution • System users will have access to training via an on-line Learning Management System (LMS) designed to allow users to learn at their own pace • Ongoing Provider Management will be managed based on user role in the PCG solution www.publicconsultinggroup.com |

Organizational Change Management How We Will Approach the Change • Assess • Plan • Implement • Manage • Sustain www.publicconsultinggroup.com |

The Role of Counties Helping us ensure the success of the change

Understanding the Landscape Finding the pain points • Assess the current challenges for counties • Identify internal and external stakeholders and their needs • Explore how the change can relieve pain points www.publicconsultinggroup.com |

Making the Right Connections Helping us reach internal and external stakeholders • Engage stakeholder groups based on their needs • Early Intervention Officials (EIOs) • Service Coordinators • Billing Providers • Rendering Providers www.publicconsultinggroup.com |

Guiding Stakeholders Through Change Providing the tools they need to succeed • Set expectations for the change • Provide timely and relevant information to stakeholders • Promote training that is accessible and role-appropriate • Create avenues for feedback www.publicconsultinggroup.com |

Sustaining the Change Making sure the change lasts • Relay our ongoing commitment to success • Maintain connections with stakeholders • Expand the opportunities for feedback • Hold project leadership to account www.publicconsultinggroup.com |

Question and Answer

Question and Answer Constance Donohue NYS DOH Bureau of Early Intervention Mike Iorio NYS DOH Bureau of Early Intervention Jim Bryant NYSTEC Rob Lillpopp Public Consulting Group Paula Van Meter Public Consulting Group Ryan White Public Consulting Group www.publicconsultinggroup.com |

Closing

Constance Donohue Rob Lillpopp NYS DOH Bureau of Early Intervention Public Consulting Group constance.donohue@health.ny.gov rlillpopp@pcgus.com Mike Iorio Paula Van Meter NYS DOH Bureau of Early Intervention Public Consulting Group michael.iorio@health.ny.gov pvanmeter@pcgus.com Jim Bryant Ryan White NYSTEC Public Consulting Group jbryant@nystec.com rwhite@pcgus.com www.publicconsultinggroup.com |