MOVE WITH PEACE OF MIND www.agsmovers.com
AGS IS AN INTERNATIONAL GROUP OFFERING SERVICES ON 5 CONTINENTS The safety of your goods is an absolute priority to AGS. The worldwide AGS network will assist you at each step of your move, guaranteeing a stress-free relocation. 5 FIRST CONTACT / QUOTE 7 PACKING MATERIALS 9 OUR TAILOR-MADE PACKING PROCESS 16 THE EXCELLENCE OF OUR STAFF 20 TIPS TO PREPARE FOR YOUR INTERNATIONAL MOVE 30 ON THE DAY OF YOUR MOVE 34 STORAGE SOLUTIONS 36 CUSTOMER CARE / ONLINE TOOLS 37 AGS IN PARTNERSHIP WITH PLANÈTE URGENCE 38 MOVING CHECKLIST
We compile a pre-move survey to estimate the volume of your goods and identify your specific requirements 4
FIRST CONTACT As soon as we receive your request, the customer service manager will contact you to discuss your needs.The following important points will be discussed during this telephone call: • The date of your pre-move survey • How to estimate the volume of your personal effects • Shipping conditions • The dates of your move • Import / Export restrictions that may apply to your personal effects • Your allowance, if any, if the move is paid for by your employer. The customer service manager will answer any questions you have regarding the move process. Shortly after this telephone call, you will be sent a confirmation of the following: • The date and time that was agreed upon for the pre-move survey • The name of the representative • Your departure address and contact details • Your allowance as per your employer’s mobility policy, if any. PRE-MOVE SURVEY / QUOTATION During the pre-move survey, our mobility expert will visit your home and take note of your requirements. You will be provided with a detailed step by step explanation of your move. This visit will give us all the information we need to organise your move: • Potential access restrictions for the property and / or parking • Potential need for a furniture lifting crane and / or special handling • A detailed inventory of your goods and an estimate of the volume of your move • A list of objects requiring special care • The logistical requirements of your move. You will receive: • A list of the required documents • A list of restricted goods for import / export. Following the pre-move survey, the customer service manager will email you to confirm the important points of the visit, and send you a quote. Our mobility expert takes note of all objects requiring special care 5
AGS has developed specific covers and cartons for the transportation of clothing 6
PACKING MATERIALS - AN AGS BENCHMARK AGS has developed innovative packing materials that respect the environment and are unrivalled in the industry. Over the years, AGS has developed cartons to suit contemporary personal effects, for example a halogen lamp carton eliminates any possibility of damage to standard lamp bases. We have created a “First Necessity” box which is loaded last so it can be easily reached as soon as the truck is opened on arrival. We advise you to pack items that will be needed as soon as you arrive at your destination, such as a baby’s belongings, medication, a coffee machine and any other items you might need before all the boxes have been unpacked. AGS shoe protection bag 7
We custom-build crates to ensure complete protection of your most treasured items 8
OUR TAILOR-MADE PACKING PROCESS Some goods are unique due to their value, size or fragility, and cannot be transported in standard boxes. AGS branches have their own in-house carpentry workshops where they design and produce custom-made crates for fragile and high value items, to ensure their complete protection. All wood currently used by AGS for export crating is de-barked and heat-treated to comply with international regulations, including the US Department of State regulations, which are the strictest in the world. We agree to conform to any new regulations with regards to wooden packing materials which may be required by government departments in the future. You can count on our reliable and skilled staff to take excellent care of your belongings 9
Whatever the shape or size of your furniture, AGS has suitable packing materials to wrap your personal effects 10 10
A unique item is first wrapped in tissue paper for protection 11
We pay careful attention to detail and handle your belongings with the utmost of care 12
A valuable chair is first wrapped in an American blanket 13
The most fragile items are first wrapped in tissue paper for extra protection 14
Our packing materials are environmentally-friendly and specially created for the protection of your personal effects, while respecting the planet AGS has developed innovative packing materials, unrivalled in the industry 15
THE EXCELLENCE OF OUR STAFF PROFESSIONALISM AND EXPERIENCE AGS’ strength resides in well-trained and well-equipped staff ensuring excellence at each step of your move. We invest in staff training and empower our people with knowledge on all aspects of our industry. Our packers are specially trained to use techniques which offer the best protection for each item to be moved. These wrapping methods comply with FAIM and ISO 9001:2008 quality standards. No challenge is too great for us. We pride ourselves in our ability to safely move any item in your home 16 16
AGS wrapping methods comply with the most prestigious quality standards in the industry 17 17
AGS staff is trained to handle rare and limited edition items 18
AGS, your expert in moving fine art 19
Ensure that the whole family’s vaccinations are up to date TIPS TO PREPARE FOR YOUR INTERNATIONAL MOVE 3 TO 6 MONTHS BEFORE YOUR MOVE • Ensure that your family’s passports, visas, work permits, international driving licenses, as well as school and home search processes are started • Inform your children’s old school that you are moving and collect documents necessary for registration in their new school • Meet your banker to discuss the best options for banking in your new country • Consult your doctor to check that all the family’s vaccinations are up to date and whether you need any specific vaccination for the area you are moving to. If you are on medication, renew your prescription and ask your doctor for advice. Collect medical and dental files to take with you • If you have any pets, consult your vet to ensure that they have been vaccinated and to obtain all the documentation and recommendations needed for their transport. 20
AGS is your partner of choice for moving your pets AGS has selected partner companies specialising in the international transportation of pets, ensuring that your pets receive the best possible care and attention during your move. 21
Make a detailed inventory of all your personal effects Don’t hesitate to contact AGS Relocations. They can assist you with procedures regarding visas and passports. Your dedicated coordinator will help you find your future home and the best school for your children. 2 TO 3 MONTHS BEFORE YOUR MOVE • Sort through your personal effects and sell or donate belongings you no longer need • It is time to store, file, clean and archive • Ask your AGS advisor for information regarding export customs clearance and import duties and taxes • Ask AGS to provide you with a list of restricted / special items or items with importation procedures • Keep invoices for new items as they could be required by customs at your destination • Think about changing your address and cancelling your contracts and direct debits for: - Water, electricity, gas - Insurance, social security - Bank, telephone, internet - Schools - Satellite / cable - Entertainment, sports memberships • Take the time to discover information on your country of destination • Find temporary accommodation at your destination for the period before delivery of your consignment. 1 MONTH BEFORE YOUR MOVE • Arrange the safe transport of items not transported by AGS, such as jewellry and important documents • Arrange to have your children and pets cared for on the day of the move • Make a detailed inventory with replacement value of all goods to be moved • Clean and dry your garden tools and furniture as many countries forbid plant and soil imports. Check with your co-ordinator if your destination country has any special regulations • Clean all kitchen appliances to avoid mildew forming during transport • Check that your appliances will be compatible in your destination country and buy adaptors if necessary. 22
1 WEEK BEFORE YOUR MOVE • Forward the documents requested by the mobility expert to AGS. We shall check that they are compliant and completed as per customs requirements • Take down and wash curtains, take down curtain rails, dismantle shelves, TV antennas, satellite dishes, or any other fittings you are taking with you. • Collect any items from the dry cleaners • Pack your suitcases with items you will need for a few days and select some toys for the children for the journey • Use dehumidifiers to dry your belongings to minimise mould (especially if your they will be kept in storage). Think about our tailored storage solutions for the items you do not want to take with you. We are respectful of the planet and all our packing materials are environmentally-friendly 23
A bicycle box has been developed by AGS to provide extra protection for transportation 24
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