Recovery and Resilience Member Solutions ACADA Webinar Series Mixed Reality Remote Support for Business Continuity V
• Introduction • Impact of COVID 19 • Mixed Reality – What is it Agenda and why it is important? • Case Studies – Mixed Reality Deployed Today • Summary • Question and Answers
Impact of Covid-19
The blending of the real world and the digital world What is Mixed Share, place and manipulate digital artefacts in the real world Reality? workspace Enhance employee experience, knowledge transfer and productivity
Better Leverage Experts Allow subject matter experts to guide frontline operators, without traveling on site Reduce Equipment Downtime Increase operational availability by enabling frontline operators and technicians to Why deploy Mixed troubleshoot like specialised experts Reality remote support solutions? Improve Knowledge Transfer Return on Investment Train frontline operators on how to perform a task while they are doing it, or as part of formal On-Job Training Reduce Errors Reduce the cognitive burden, get it right 1 st time, and quality assured by offsite experts.
Traditional Use Aim - improve response times and reduce RemoteSpark Case Study 1 equipment downtime, reduce travel expenses ROI - Saving between 3 and 17 hours per call Saving an average of $7000 Dollars per call COVID 19 Aim – Maintain output, support customers, protect people Brought maintenance and repair tasks in house Redeployed mixed reality capability in-house
Traditional Use Aim - improve response times and reduce equipment downtime, increase expert Rem emoteSpark Cas ase Stud tudy 2 availability ROI - 60% increase in problems resolved without requirement to travel COVID 19 Aim – Maintain output, support customers, protect people Providing Mixed Reality package to high value customers and guiding customer technicians Conducting periodic inspections/audits remotely
Recovery and Resilience Member Solutions ACADA Webinar Series Questions V
Thank You for Joining & Stay in Touch Iain Whyte, Director of Defence at Kognitiv Spark Iain@kognitivspark.com W W W. K O G N I T I V S PA R K . C O M
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