Meadows at Eagleridge Our Service Sets Us Apart Marketing Global - PowerPoint PPT Presentation

Meadows at Eagleridge Our Service Sets Us Apart

Marketing Global Reach, Local Focus • Wyndham Vacation Rentals brands your Iconic Steamboat Property through travel partner websites, social media ,travel review sites, print media and advertising , global distribution systems, and industry partner websites like Travelocity, Orbitz, and Expedia. • Wyndham Vacation Rentals spends $1m annually marketing Steamboat as a premier Destination Resort. • Your home is prominently displayed on our website and VRBO with professional photography that highlights your homes unique attributes. • Our Onsite Reservationists know your property, close the sale and drive qualified, happy new customers and repeat business to YOUR home. • Our Full Service Travel Agency allows guests & owners to book Lodging, Air, Lifts, Skis, and Transfers in a few easy steps. • Your individual home is prominently displayed on our website and VRBO with professional photography that highlights your homes unique attributes creating a Fan Base for your Steamboat Home.

Our Team of On Site Professionals WYNVR employs a responsible year round team for the operation of the Meadows. All wages, workers’ compensation insurance, health insurance, liability insurance, payroll taxes, and 401k retirement contributions are paid by Steamboat Resorts. All staff have passed a detailed back ground check. These individuals are employed on a year-round basis and most have years of dedicated service. ____________________________________________________________________________________________________________________ Your Management Team Jenn Warren – General Manager 12 Years Service Mike Wallisch – Assistant General Manager 3 Years Service Gail Henry – Housekeeping Manager 30 Years Service WVR – Housekeeping Employee of the Year Scott Bivin – Maintenance Manager 16 Years Service Troy Curtis – Assistant Maintenance Manager 6 Years Service WVR – Maintenance Employee of the Year Jenna Lowe – Front Desk & Administrative 3 Years Service Brian Schiller – Guest Service Manager 2 Years Service Jodi Morgan – Shuttle & Landscaping Manager 12 Years Service Elly Girty – Association Accountant 10 Years Service

Rental Guest Services “The Service Sets Us Apart ” • Housekeeping services are provided to all rental guests and owners in the rental program. • On-call maintenance service • In Home Check In & Check out for rental guests • Fully staffed front desk for Wyndham Vacation Rentals guests and owners. • Concierge & Bell Staff • High quality logo linen and terry purchased and maintained by Wyndham Vacation Rentals. • Terry logo robes for adults and children • Upscale in-room coffee. • Upscale bath products • Weekly wine & cheese receptions Dec - Mar

Professional Rental & Association Management Our All Inclusive Rental Agreement is easy for you and provides your rental guests the service they expect when renting a luxury vacation home. • We partner with you and your Homeowners Association to create an iconic brand for your property and home in Steamboat Springs. • Your rental guests will be provided the best guest service experience and hotel like amenities which are funded through our rental management fee. • The Rental Management Fee is a highly inclusive fee that is competitive with other full-service rental management companies and insures guest service consistency at the Meadows. • Wyndham Vacation Rentals returns a large portion of its fees in the form of SERVICE. This sets us apart from the cut-rate competition. • Wyndham Vacation Rentals does not profit from Homeowner Association Operation and Management. Years of dedicated management and year-round staff experience in HOA budgets and capital project planning and oversight are made possible through our rental business partnership and funded solely by our rental program commission.

Steamboat’s Best Private Shuttle Service  On Call shuttle service during the ski season to the ski area base and downtown Steamboat 8 a.m. – 11p.m. operated by Wyndham Vacation Rentals.  Our private shuttle and van service consistently ranks as our number one amenity in guest surveys and many repeat guests remark that the shuttle is what brings them back.  Our shuttle drivers all possess a CDL and go through a supervised training program.

Property Management & Service Comparison Steamboat Resorts by Management Company 1 Management Company 2 Wyndham Vacation Rentals Front Desk/Concierge √ Bellman Services √ Complimentary Shuttle √ Service Maintenance & √ Housekeeping Housekeeping Services √ √ Additional $$ During Stay Upscale Bath Products √ Association Management √ √ Home Exchange Benefit √ Repeat Guest Gifts √ Local & National √ Reservations Team In House Travel Agency √

Exclusive Rental Owner Benefit • The Wyndham Home Exchange (WHE) is a benefit for our Rental owners that allows you to deposit shoulder season weeks in your Lodge vacation rental for exchange into vacation experiences across the globe. • Owners may deposit up to 5 weeks per calendar year. • Once it is deposited the weeks are assigned a point value. • Owners can then search through thousands of vacation options available all around the world. • Membership in the program is paid by Wyndham Vacation Rentals.

Peace of Mind Your Second Home is in Good Hands  Every unit Every Day - Your rental agreement INCLUDES a DAILY WALK of your home while it is not occupied. Our team will insure your home is safe, secure and free of leaks. This program is unique to Wyndham Vacation Rentals and your Association insurance agent cites this program as the single most important service for loss control and is responsible for helping to keep insurance rates low.  Professional and experienced owner accounting including one consolidated rental statement.  Our Rental agreements include a no cause cancellation for our owners. Our success is based on our partnership and long term relationships with our Homeowners. “Without the daily unit walk completed by the Wyndham Vacation Rentals management team our Steamboat investment would have suffered catastrophic damages due to a frozen pipe during sub zero temperatures. I can attest that this service works ! Thank your for your great service and watching out for our home” Kathy Andersen - Homeowner

Thank You, for the opportunity to manage and rent your Steamboat home!