MARKET ANNOUNCEMENT Attached is the Chairmans address and CEOs - PDF document

Computershare Limited ABN 71 005 485 825 Yarra Falls, 452 Johnston Street Abbotsford Victoria 3067 Australia PO Box 103 Abbotsford Victoria 3067 Australia Telephone 61 3 9415 5000 Facsimile 61 3 9473 2500 MARKET ANNOUNCEMENT www.computershare.com 11 th November 2009 Date: To: Australian Securities Exchange Subject: Computershare Limited Annual General Meeting MARKET ANNOUNCEMENT Attached is the Chairman’s address and CEO’s presentation being delivered to the Annual General Meeting at 10.00am today, 11 th November 2009. For further information contact: Mr Darren Murphy Head of Treasury and Investor Relations Ph + 61-3-9415-5102 darren.murphy@computershare.com.au About Computershare Limited (CPU) Computershare (ASX:CPU) is a global market leader in transfer agency and share registration, employee equity plans, proxy solicitation and stakeholder communications. We also specialise in corporate trust services, tax voucher solutions, bankruptcy administration and a range of other diversified financial and governance services. Founded in 1978, Computershare is renowned for its expertise in data management, high volume transaction processing, payments and stakeholder engagement. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers. Computershare is represented in all major financial markets and has over 10,000 employees worldwide. For more information, visit www.computershare.com

Annual General Meeting of Annual General Meeting of Computershare Limited 11 November 2009

Annual General Meeting Executive Chairman Chris Morris Ch i Introduction 11 November 2009 ti E

Financial Performance I ndicators * management adjusted results 3. Annual General Meeting of Computershare Limited.

CPU share price performance Jul 2008 – Oct 2009 Jul 2008 – Oct 2009 ASX50 versus CPU $12.00 $11.00 CPU: +20.6% $10.00 $9.00 ASX 50 ASX 50: -7.3% 7 3% $8.00 $7.00 $6.00 $ $5.00 Jul-08 Nov-08 Jan-09 Mar-09 May-09 Jun-09 Jul-09 Aug-08 Sep-08 Oct-08 Dec-08 Feb-09 Apr-09 Aug-09 Sep-09 Oct-09 Computershare entered the ASX50 in September 2009 Computershare entered the ASX50 in September 2009 4. Annual General Meeting of Computershare Limited.

CPU share price performance Jan 2006 – Oct 2009 Jan 2006 – Oct 2009 ASX200 versus CPU $12.00 $11.00 CPU: + 57.9% CPU: + 57.9% $10.00 $9.00 $8.00 $ ASX 200: + 2% $7.00 ASX 200 $6.00 I ndustrials: -9.1% $5.00 $4.00 $3.00 Jan-06 Apr-06 Jul-06 Oct-06 Jan-07 Apr-07 Jul-07 Oct-07 Jan-08 Apr-08 Jul-08 Oct-08 Jan-09 Apr-09 Jul-09 Oct-09 5. Annual General Meeting of Computershare Limited.

CORPORATE RESPONSI BI LI TY ‘Change a Life’ Change a Life Project spend to date: Ethiopian Eye Clinic - Ethiopia 95,000 Phongsaly Health and Livehood - Laos 298,958 Highland Children's Education Project Highland Children s Education Project - Cambodia Cambodia 250 000 250,000 Chad Farmer Regeneration Project - Chad 572,271 Sunrise Children's Village - Cambodia g 590,173 , Victims of Crime - South Africa 827,840 Cash at Bank 1,600,000 Total Raised 4,234,242 6. Annual General Meeting of Computershare Limited.

CORPORATE RESPONSI BI LI TY ‘Change a Life’ Change a Life Sunrise Children’s Village Update  Main project at present is supporting the b ildi building of third orphanage f thi d h African Cycle Event September 2009  Five day cycle for the Mike Thomson Change a Life Trust 7. Annual General Meeting of Computershare Limited.

Annual General Meeting Annual General Meeting St Stuart Crosby t C b Chief Executive Officer Chief Executive Officer 11 November 2009

2009 I N REVI EW Revenue and Earnings (USD) Revenue and Earnings (USD) › Total operating revenues – down 4% to $1,511.6 million Total operating revenues down 4% to $1,511.6 million › Management EBITDA – down 1% to $475.5 million › Operating cash flows – down marginally at $341.5 million › Management net profit after OEI – flat at $289.5 million › Management EPS – up marginally at 52.11 cents Management EPS up marginally at 52.11 cents 9. Annual General Meeting of Computershare Limited.

2009 I N REVI EW Operating Margin Operating Margin › Total operating revenues - Total operating revenues down 4% to $1,511.6 million › Operating costs - down 6% › Operating costs down 6% to $1,035.9 million › Management EBITDA margin › Management EBITDA margin - maintained over 30% * Management adjusted 10. Annual General Meeting of Computershare Limited.

2009 I N REVI EW Dividends (AUD) Dividends (AUD) › Interim dividend – Interim dividend 11 cents 40% franked › Final dividend – › Final dividend 11 cents 50% franked 11. Annual General Meeting of Computershare Limited.

2009 I N REVI EW The story behind the numbers The story behind the numbers › A flat result is a great outcome in the toughest market for A flat result is a great outcome in the toughest market for decades (globally, if not in Australia) › Corporate actions revenues held up well (increasing slightly on › Corporate actions revenues held up well (increasing slightly on FY 09) › Strong cost management helped close the revenue gap: › Strong cost management helped close the revenue gap: › Continued delivery of process efficiencies, mostly from technology › Dynamic workforce management delivered savings as volumes decreased › “Never waste a crisis” – restructures, branch closures, salary freezes 12. Annual General Meeting of Computershare Limited.

2009 I N REVI EW The story behind the numbers The story behind the numbers › Strong contributions from recent acquisitions - notably Strong contributions from recent acquisitions notably Computershare Voucher Services (formerly Busybees) and KCC (bankruptcy and class action administration) also helped › Margin income held up in the short term better than expected as quality banks chased (and paid for) liquidity – but this won’t be sustained › Currency volatility knocks reported results about but does not affect underlying business performance (which is what we manage) 13. Annual General Meeting of Computershare Limited.

COMPUTERSHARE TODAY Business As Usual Business As Usual › Cost management continues to be a priority – eg, FY 2009 pay Cost management continues to be a priority eg, FY 2009 pay freeze across the board › But not cutting costs at the expense of services levels - › But not cutting costs at the expense of services levels evidenced by ever stronger third party service survey outcomes › And continuing to invest in service and product improvements › And continuing to invest in service and product improvements – eg, custodian portal in Australia › All of which combine to support excellent client retention › All of which combine to support excellent client retention 14. Annual General Meeting of Computershare Limited.

COMPUTERSHARE TODAY Organic Growth Organic Growth › Strong operations also support great sales outcomes, eg: Strong operations also support great sales outcomes, eg: › USA – Frontier (registry), CIT (bankruptcy), American Funds (mutual fund proxy), Chemical Bank (communications services) (mutual fund proxy), Chemical Bank (communications services) › Canada – Ontario Financing Authority (registry) › UK – Schroders (registry), Resolution (takeover), ASDA (plans) › Australia – Myer (IPO), CBA (inbound communication services) › Asia – HK IPOs (since 1 July, we have handled 15 out of 26 IPOs, and over 88% of both applications and funds raised), many PRC plans (foreign listings) l (f i li i ) 15. Annual General Meeting of Computershare Limited.

COMPUTERSHARE TODAY Balance Sheet Balance Sheet › Our strong balance sheet has let us concentrate on the business Our strong balance sheet has let us concentrate on the business › We are one of only a handful of companies of our size not to access equity markets during FY09 access equity markets during FY09 › Our debt levels have remained comfortably below 2x EBITDA › Half our debt is institutional fixed term › The other half is term bank facilities: › USD 200M 12 month facility surrendered mid year (not currently needed) › USD 550M 3 year facility due to roll October 2010 – early stages of renegotiation 16. Annual General Meeting of Computershare Limited.

COMPUTERSHARE TODAY Corporate Corporate › Our own M&A activity continues – deals since last AGM include: Our own M&A activity continues deals since last AGM include: › KCC (up to USD 145M) – strongly counter-cyclical and great market share share › HBOS Plans (up to GBP 40M) – takes us to a leading position in the UK Plans market and, more importantly, to a dominant position in , p y, p the market for truly global plans › National City (USD 16.2M+ ) – US TA bolt-on y ( ) › I-nvestor (USD 12.4M) – first presence in Denmark and Sweden 17. Annual General Meeting of Computershare Limited.