Managing Results for Clinicians Katrina Otto Best Practice - PowerPoint PPT Presentation

Managing Results for Clinicians Katrina Otto Best Practice Software Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Minimise Risk “Implementing an effective recall and reminder system for the follow up of tests, test results, and referrals in the practice is essential for the provision of high quality care.” Avant Mutual Group https://www.avant.org.au Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Manage your Inbox Pathology Results Radiology Results Specialist Letters Discharge Summaries Scanned documents Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Results, Recalls & Referrals Risk Minimisation Avant ‘Referrals & Recalls’: http://www.avant.org.au/resources/start-a-practice/practice- operations/systems-and-procedures/referrals-and-recalls/ Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Clinical Governance “a framework through which clinicians and health service managers are jointly responsible and accountable for patient safety and quality care.” RACGP Accreditation Standard 3.1 – Safety & Quality: Education, Clinical Audit, Evidence based practice, Risk Management http://www.racgp.org.au/standards/313 http://www.racgp.org.au/your-practice/guidelines/diabetes/2-clinical-governance-sustaining-and-improving-high-standards-of-care/ Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

System for follow up of tests and results RACGP - http://www.racgp.org.au/standards/153 Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

An effective practice workflow is vital CREATE YOUR OWN Download a blank flowchart here: http://trainitmedical.com.au/manuals-free-downloads/bp-software-resources-free-templates Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

eCorrespondence Protocol SAMPLE Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Action items from your Inbox systematically Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Reduce risk - add explanatory comments • Medico-legal audit trail • Clear direction for practice staff when communicating with patients Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Maintain health summary currency For recording chronic conditions or significant events Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Add Reminder for future follow-up Design your practice ‘Recall & Reminder system’ to allow staff to easily differentiate between preventive health reminders & ‘clinically significant’ recalls ie where there is a probability of harm if patient is not followed up. Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Check off Outstanding Requests Reduces the risk of an important test being missed. returned results Match & Tick Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Check ‘unallocated’ eCorrespondence Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

How do you action results for other clinicians? Clinical > Unchecked Reports (from the patient record) or File > change Inbox (from the Inbox) Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Mark result as given From: Patient record Follow Up Inbox List of Investigation Results Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Follow-up Results Inbox • Clinicians check regularly • Action according to protocol • Each action has an associated list Follow Up • Document contact attempts. Inbox • Check ‘contacted’ versus ‘given’. Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Check for ‘contacted’ but not ‘given’ Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Managing ‘clinically significant’ requests Add an ‘action’ to help track/follow -up 1 ‘clinically significant’ requests. 2 Follow- up ‘outstanding actions’ regularly. Main screen > Clinical > Actions Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Ordering tests – more advanced tips • Repeat same screening test in ‘previous requests’ or re - print ‘lost’ request form. • View related ‘previous results’ from ordering screen. • Add custom tests in ‘Setup favourites’ • Add screening protocols in ‘Setup favourites’ • Manage ‘outstanding requests’ from patient record or Inbox. Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Scan into the Inbox…the path to paperless Create your practice protocol for effective labelling Label and store documents systematically for easy retrieval by clinicians when needed Learn more about the Bulk Document Import Utility: http://kb.bpsoftware.net/au/bppremier/lava/Content/Clinical/BDI/BulkDocumentImport.htm?Highlight=bulk document import Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

What’s New? Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

New – Pathology & DI in My Health Record Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net 2

Pathology & Radiology in My Health Record If you are looking for information that you did not receive directly - think My Health Record Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Prepare for patients seeing their own results Now might be a good time to start to explain to your patients : - doctors will still receive results first. Detail your practice process for follow-up. - just because a result is marked red/‘abnormal’/outside the value range doesn’t mean the result is not normal for them. - just because a result is marked ‘normal’ doesn’t mean further discussion or investigations are not necessary. - patients can let you know when you order the test if they do not want a specific result uploaded to their My Health Record. RACGP - http://www.racgp.org.au/standards/153 Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Manage well for positive change Create a sample dialogue to fit your own practice system. Example of GP dialogue (relevant to one specific practice system): “I receive your results directly. You may also see those results. If I am worried I will contact you. If you are worried please make an appointment and I will be happy to discuss them in detail with you”. Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Patient Education http://www.labtestsonline.org.au http://www.imagingpathways.health.wa.gov.au/index.php/consumer-info Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Is it time to refresh your practice system? RACGP - http://www.racgp.org.au/standards/153 Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Thank you from Katrina Otto www.trainitmedical.com.au/presentations For a digital version of this presentation katrina@trainitmedical.com.au www.trainitmedical.com.au Twitter: trainitmedical Facebook: trainitmedical More free resources: www.trainitmedical.com.au Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net

Thank you. Our Software Support team is available to answer any queries you may have on Bp Premier. Contact us on 1300 40 1111 , or visit us online at www.bpsoftware.net . Locations throughout Australasia Brisbane Business Centre Bundaberg Operations Hub Hamilton Operations Centre Sydney Support Centre People working in local communities Suite 4B, 127 Creek Street 55 Woondooma Street Level 2, 130 Grantham Street Suite 7.08, 247 Coward Street Brisbane Qld 4000 Bundaberg Qld 4670 Hamilton New Zealand 3240 Mascot NSW 2020 Welcome to the Bp Premier Summit 2017 , on Queensland’s Gold Coast Visit us online at www.bpsoftware.net