Manage Your GM / Ownership Don Camilleri
Journey of a Successful Project A project starts with an idea or a wish to improve a business or even as an investment. The principal protagonist is the GM or owner – the Main Stakeholder (MS).
What are the Key Actions the MS Needs to Take? • Defines the Dream • Appoints a principal consultant – the Project Director (PD) • Announces the appointment of the PD • Outlines the Project Strategy and specifies “The Customer” and “USPs” • Develops a “Unique and Robust” Project Brief
What are the Key Responsibilities of the PD? • To assist the MS to list “all Stakeholders“ • To work with the MS to define a “First High Level Budget" • To assist the MS to build a “Business Plan" and "ROI" • To define the three criteria that make up the “Ultimate Journey": • The Guest Journey – a seamless experience! • The Service Journey – with efficient routes to manage all processes • The Staff Journey – to provide easy access for all staff
Actions PD to Take to Deliver to Spec, on Time & on Budget! • Project Organisation • Project Design Execution • Managing the delivery process
Project Organisation • PD to appoint key specialists, consultants and suppliers. • "Builds the team.” • Sets key Milestones in Design, Procurement and Delivery • Draws up a sensible program showing “Critical Path”
Project Design Execution • Completes designs to satisfy the brief • Ensures designs cater for spa subtleties, both operational and technical • Check costs!! • SIGN OFF!
Managing the Delivery Process • Concentrate on Delivering the Project • “No changes during Construction Phase“ • Successfully achieve key objectives and Project Handover!
Thank You Don Camilleri Hospitality & Leisure Concepts dc@hlconcepts.co.uk www.hlconcepts.co.uk Photo credits: Brimstone Spa, Langdale
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