Making it affordable for all sizes of business including SMEs State - PowerPoint PPT Presentation

Making it affordable for all sizes of business including SMEs

State of the Market Customer Experience 2020 By 2020, customer experience will overtake price and product as the key brand differentiator. Productivity 40% 40% of a worker’s productive time is lost when switching tasks. This costs the global economy $450B per year. Speed of Business $100M Organizations embracing digital transformation generate an average of $100M more income each year.

customers employees products operations

CRM ERP

Microsoft Dynamics 365

Productive Intelligent Adaptable Purpose-built

customers employees products operations

customers

employees

operations

products

Operations Sales Operations Sales Field Customer Field Customer Service Service Service Service

When the worldwide growth of connected devices pushed demand for AccuWeather up-to-the-minute weather forecasts from 2 million to 4 billion requests a day, the online weather service had a category-5 data storm to manage. The company had to collect more information from more locations and increase service speed at the same time, so AccuWeather adopted Microsoft Azure to store, process, and deliver content in the cloud. It deployed Microsoft Dynamics 365 to better gather, access, analyze, and distribute real-time data from more than 3 billion locations around the world. AccuWeather has developed the speed and flexibility to respond effectively to 13 billion service requests a day — and now the forecast is for accelerated business growth. Technologies Country Partner Business Needs Size Vertical Azure United States Dell Marketing Sales Management Contact/ Cloud and Server Platform Employees: 350 Accounting & Dynamics 365 for Field Service CDW Call Center Management Data Management Annual Revenue: $82M Consulting Dynamics 365 for Operations Customer Service

Microsoft AppSource Microsoft Dynamics 365 Common application platform: PowerApps, Microsoft Flow, Common Data Service

Autumn and spring releases Common user experience and integrated navigation Redefined business processes Common application platform with PowerApps Common Data Service with integration to existing schemas

Dynamics 365 Common Data Service: Dynamics 365

Dynamics 365 Common Data Service: Dynamics 365

Dynamics 365 Common Data Service: Dynamics 365

PowerApps Microsoft Flow

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