M A B H o m e H u b / M o v i n g h u b
A g e n d a • Intro & Overview/Purpose of session • Movinghub Service • Positioning of MAB Home Hub • How we will work together • AOB/Questions
Movinghub has evolved the home moving experience and differs from the traditional utility connection companies. Early on, we recognised that there was more to moving home then just connecting utilities and that the industry needed to evolve to offer a complete customer experience when moving home. The best part is, we’ve been able to put the power into the hands of literally thousands of businesses worldwide, who now use Movinghub’s Technology to better service and manage their customers. Currently in Australia, New Zealand, USA and the UK, the Movinghub product suite offers companies the opportunity to introduce added value to their customer experience at no additional cost, and under their own brand.
Movinghub enables businesses to enhance their customer proposition and build on their own brand, while earning an additional revenue stream. Plus, the service is free for everyone - businesses and their clients! Movinghub supports customers with 15+ services for both pre- and post- move: Services can be configured to fit each business - you can choose to ‘turn off’ a service.
Our friendly Movologists (call centre agents) are based in Kent, England.
Our Software as a Service (SaaS) solution and state-of-the-art connection technology is used every day by agents across the world. Our interactive dashboard provides full transparency and real time reporting and lead tracking. An agent can get updates on their clients’ moving experience at any minute of any day. Explore trends, find systematic behaviour and reward performance. Lead Tracker ➢ ➢ Service & Provider Data
Movinghub offers the option to white-label the service, enhancing your customer proposition and strengthening relationships: Enables businesses to build on their own brand ❖ ASSIST (not ours) ASSIST concierge ASSIST CONNECTIONS TEAM Hi Sarah, Concierge Service Hi John, I hope you're having a great day. Just a quick email to let you know I'm Hi John, ❖ Personalise their customer experience: your personal Movologist, here to help connect your utilities at your new A Movologist from Alexander Hall Connections Team will address. A Movologist from Alexander Hall Concierge will contact contact you shortly to discuss the utilities and home services Hi Sarah, you shortly to discuss the utilities and home for your new residence. Please call me back on 0203 983 0980 and I'll help you through the You have been referred to MAB Home Hub service by Kimberly. services for your new residence. process otherwise I'll reach out shortly. Emails & SMS - branding & styling ➢ If you would like to schedule a callback to suit you, please Just letting you know that we will give you a call within the next four business hours, to For immediate assistance, please call 0208 000 000. click the link below. For convenience, you can click on the links below to schedule a call or assist you with your move. We can help you with a range of services, from energy to broadband to removal quotes and are a free service as a valued Mortgage Advice do it yourself online. Chat soon, https://au-apps.utilihub.io/short-url/nwvia19 Bureau client. ➢ Services & Products Schedule a time If your details are incorrect or you would like to speak to us urgently, please feel free to Alexander Hall Concierge Chat soon, call us on 0203 983 0980. 0208 000 000 Complete your application online Alexander Hall Connections Team Chat soon, 0208 000 000 Justin FYI your reference number is t3gvb-NN2124932. MAB Home Hub ➢ Custom providers can be added 0203 983 0980 I'm sure you already know but this is a free service that Mortgage Advice Bureau offer their clients, we can support you with services from electricity, to broadband, to council tax and more - my aim is to save you ➢ Outbound calling time doing the run around. Customer Details Speak soon, Jordan | MAB Home Hub ➢ Inbound call greetings Name: Sarah Smith 0203 983 0980 Phone Number: 07825 559966 Email: sarah.smith@gmail.co Reference: m t3gvb-NN2124932 Customer Details ❖ White labelling = FREE Name: Sarah Smith Phone Number: 07825 559966 Email: sarah.smith@gmail.com Reference: t3gvb-NN2124932
3 Step Process Moving Day Before Moving Day Movinghub Onboarding Client receives ‘Confirmation’ email and SMS, MAB Agent: Refers client to Movinghub Movinghub sets up new Partner (MAB summarising services selected for new home. through their Partner microsite. business) on our platform, personalising configurations for: Client will receive welcome packs from new Client receives personalised ‘Welcome’ email providers. and SMS, with choice to book a call at a time • Customer correspondence (emails and that suits them, or wait to receive a call SMS will be MAB Home Hub branded) Post - Move: if a client wishes to use the scheduled in 4 working hours. • Microsites service after move in, they can at any time - Agents will still receive commission! Client will receive a ‘Processing’ email after the call, listing the services they have selected to organise and next steps.
Why choose Movinghub? “I am pleased to confirm that I have just saved £315 per year on my gas & ○ Service customers under your brand through the power of the white label electric! 10/10 so far – great communication.” ○ Offer your clients convenience and choice with 15+ services Kay Neville ○ Leverage Movinghub’s market leading technology for free “Clients who have had the call really like ○ Earn your business additional revenue they can book their own call time and have been thankful that we referred them. It’s a no brainer.” ○ Quick sign up - start referring your clients today! Rachel Geddes
Agency Support After an agency has signed up with Movinghub (for free!) we ensure we keep them informed of updates, such as new services or providers for their clients to use, along with tips on how to maximise the service. Educational Emails Educational emails will be sent out to agencies through your regular MAB updates. Tech Updates Tech updates will be given in a few different forms. Features & Benefits emails ❖ ❖ Elevate: Monthly Movinghub e-Newsletter ❖ Social Media posts - Feature Friday
Next steps… Your business will be welcomed to the Movinghub Partner Program. You will receive a copy of the Partner Program which includes information such as: • Movinghub overview • Your Customer Moving Journey • How it works • Customising the Movinghub Technology • Testimonials • Partner Benefits • What is a Movologist? • Contact
Movinghub Partner Program MAB Home Hub – Customer Flyer To support your agents To support your conversations with your clients
Positioning the Service - Recommendations When should I position the service? • Position the service when you present your service to your potential clients • Position at no later than Sign Up stage • Movinghub can provide customer marketing material to support your conversations • Effective introduction(s) of the service is imperative to a successful customer experience When is the best time to submit the customer? • Remortgages: At Offer Stage • Purchases: Around Exchange Date Who is going to submit the customer? • Individual Broker • Agent / Office Admin team How do I submit the customer? • MIDAS Process – please refer to your emails regarding recording information against the client record • Microsite
Movinghub Contacts Movologist Call Centre 0203 983 0980 Opening hours: Monday to Friday 9am - 6pm To refer a new agency: partner@movinghub.co.uk If you need assistance: support@movinghub.co.uk
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