3M Infection Prevention Leadership Summit 10/11/11 Leadership Fundamentals All For None Infection Prevention L eadership Summit October 3, 2011 Presenter: Angie Morgan, F ounder , L ead Star , L L C You will have a better future when you live your life li lif as a leader. Leadership Makes A Difference 1
3M Infection Prevention Leadership Summit 10/11/11 Agenda � Define leadership � Share 4 leadership practices that allow you to build greater influence and teamwork � Provide you with self reflection and group discussion opportunities � Have fun! ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 4 Leadership Fundamentals Fundamentals � Who are the leaders you admire within your community? � What are the qualities that they q y demonstrate that make them admirable? ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 6 2
3M Infection Prevention Leadership Summit 10/11/11 Leadership Fundamentals Fundamentals Leadership Fundamentals Fundamentals 3
3M Infection Prevention Leadership Summit 10/11/11 Performance Exceeding Standards for Great Success 10 Performance Three Components of Performance: � Meet and exceed all standards. Narrow your say-do gap. � Clearly, consistently and constantly let others know your intentions and expectations. � Practice accountability when performance standards are not met . ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 11 Performance Exceeding Standards for Great Success 12 4
3M Infection Prevention Leadership Summit 10/11/11 1 Leadership Fundamentals Fundamentals Decisiveness Making Choices to Make Progress 15 5
3M Infection Prevention Leadership Summit 10/11/11 80% Solution ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 16 Decisiveness Making Choices to Make Progress 17 Decisiveness Common Enemies: � P erfectionist goals � 100% consensus � 100% consensus � Procrastination � F ear of responsibility ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 18 6
3M Infection Prevention Leadership Summit 10/11/11 Decisiveness Making Choices to Make Progress 19 2 Leadership Fundamentals Fundamentals 7
3M Infection Prevention Leadership Summit 10/11/11 Accountability Seeking Responsibility First 22 We all have challenges: tion in the OR L a c k o f S u p p o r t S L A S H E D F U N D I N G Diminished Resources T T eam eam Communicatio Members Members C O M P E T I N G E G O S Unwilling to Not Enough Data … Change … Or Too Much Data! Leadership Fundamentals Fundamentals 8
3M Infection Prevention Leadership Summit 10/11/11 I work with someone who has a large ego and rarely believes he/she is wrong: Control Don’t Control My response to their actions Their ego » » Time I spend thinking about this p g Their appreciation for me pp » » » individual Whether or not they are » » Communications with them accountable » Amount of leadership I provide them Their willingness to » change Effort to work to build influence with » them Focus on Accountability Challenge ………..................... 25 Accountability Seeking Responsibility First 26 3 9
3M Infection Prevention Leadership Summit 10/11/11 Leadership Fundamentals Fundamentals Communication Making Crucial Moments Count 29 Communication Significant Dialogues: � In the worst performing companies, poor performers are ignored and eventually transferred � In the good companies, bosses eventually deal with the problems � In the best companies, everyone holds each other accountable regardless of level or position. O n high- performing teams, colleagues willingly and effectively step in to discuss the problem ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 30 10
3M Infection Prevention Leadership Summit 10/11/11 Leadership Fundamentals Fundamentals Constructive Criticism � Providing criticism is a service to others when done correctly � Remove your ego completely from the � Remove your ego completely from the communication � Criticism must be specific to nonperformance, not general to personality ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 32 Constructive Criticism continued � You provide criticism to improve results, not chastise an individual; be tough on standards, not on people � Convey your shared goal of strong performance for the individual and success for the organization � Connect in a humble manner offering a clear path for improved performance that directly connects to organizational standards ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 33 11
3M Infection Prevention Leadership Summit 10/11/11 Leadership Fundamentals Fundamentals Communication Confrontation: � Check your ego � W hen confrontation or difficult conversations arrive, � W hen confrontation or difficult conversations arrive, keep your bearing in order to maintain perspective. � F ocus on outcomes, do not forget that the goal is resolution and an intact relationship. � Stay committed to your original goal. Changing your goal to save face, “win,” or counter attack will be damaging. ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 35 Communication Praise, Gratitude and Appreciation : � Make your feedback specific � Praise in public � Praise in public � F ollow up with tangible action steps � Resist the urge to praise and thank everyone, all of the time ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 36 12
3M Infection Prevention Leadership Summit 10/11/11 Communication Making Crucial Moments Count 37 4 Leadership Fundamentals Fundamentals 13
3M Infection Prevention Leadership Summit 10/11/11 Service-Based Leadership Meeting the Needs of Those around You 40 5 Leadership Fundamentals Fundamentals 14
3M Infection Prevention Leadership Summit 10/11/11 Visit us online www.leadstar.us Angie amorgan@ leadstar .us www.facebook.com/ leadstar ALL FOR NONE IPLS | LEADERSHIP FUNDAMENTALS | Lead Star 43 15
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