LARC Quarterly Call & Webinar Thursday, January 12, 2017 2 pm – 4 pm Conference Call #: 877-820-7831 Passcode: 381274
Agenda Topics • eWIC • May 2017 Allowable Foods List • Upcoming Enhancements- Mobile App • Upcoming Activity: Retailer and LARC Training • Formula Updates • Authorization- Renewal • Partnering with Farmers • S helf Tags • Materials Fulfillment • Monitoring Visits
eWIC Getting to the root of the issue
The Local Agency eWIC Triage Tool is Your Friend
BE AN INVESTIGATOR!
Step 1: Check the benefit balance and ask for a picture WIC Approved? Issued to client? S ize too large for amount left? Approved and missing from APL? S end to us!
Check the updated benefit balance Audit Trail will be delayed a day or two.
Step 2: Get a copy of the receipt What was paid for with eWIC? What was paid for out of pocket?
Mid-transaction Receipt • Lets client see what will be paid for with eWIC--and the cashier to see beginning balance to try to help. • Why is there a remaining balance? Tips to look out for: 1. Client may have to ask for this receipt 2. King S oopers “ WIC check” mode WIC TRANS ACTION (At KS — button used to process WIC checks)
FAQ--Foods If family is issued “ skim/ 1% ” milk, this full-fat item will not go through. Gerber 2 nd Foods are typically 2 packs of 4oz containers -S tore brand lactose free is not in the APL. -Always check the fat content— Lactaid is tricky! Gerber 1 st Foods are typically 2 packs of 2.5oz containers
Unit of Measure (? ? ? ? ? ? ? ) Milk: Gal or Can? Peanut Butter/ Beans- JBC or Jar or Can or Bag? Main message: The word will not affect family benefits.
WIC item not in the APL? 1. Text a picture of the item bar code and label to (720) 630-3391 (QUICKEST and EASIEST!) 2. Send an email to Melanie: melanie.jacobs@state.co.us 3. Fill out the UPC Request Form on www.coloradowic.com Did I mention we love pictures…
APL on the Website ht t ps:/ / www.colorado.gov/ pacific/ cdphe/ find-allowable-wic-f oods Check by UPC for t he most accurat e result s!
QUESTIONS?
Recommend
More recommend
