Knowing me, knowing you…there is something we can do
What is it?
#Knowvember18 National campaign to raise the profile of library and knowledge team involvement in mobilising evidence and organisational knowledge
What is today about? Introduction to campaign Inspiration Get Ideas Sharing learning Networking Pledge support for #Knowvember18
Knowledge Management in Context David Stewart Director of Health Library and Knowledge Services North Health Education England David.Stewart@hee.nhs.uk Knowvember 2018 Leeds 13 September 2018 @NHS_HealthEdEng #HEELKS
What do we mean by knowledge management? Knowledge – familiarity gained by experience Knowledge Mobilisation – connecting and encouraging people to share explicit and tacit knowledge AND to use or mobilise this knowledge to inform their own decision making @NHS_HealthEdEng #HEELKS
Quality & Productivity Challenge The Dalton and Carter Reviews Sustainable Transformation Partnerships Integrated Care Systems (ICS) Getting It Right First Time (GIRFT) NHS RightCare New Care Models Programme @NHS_HealthEdEng #HEELKS
Knowledge for Healthcare An ambitious vision: NHS bodies, their staff, learners, patients and the public use the right knowledge and evidence, at the right time, in the right place, enabling high quality decision-making, learning, research and innovation to achieve excellent healthcare and health improvement. https://www.hee.nhs.uk/our-work/library-knowledge-services
Library and Knowledge Services Policy To ensure the use in the health service of evidence obtained from research, Health Education England is committed to: • Access: enabling all members of NHS workforce to freely access library and knowledge services NIHR • Workforce development: developing NHS librarians and knowledge specialists to use their expertise to mobilise evidence to underpin decision-making • Service development: developing proactive NHS library and knowledge services - coherent national service focussed on needs and priorities https://www.hee.nhs.uk/our-work/library-knowledge-services
Business critical Healthcare Library and Knowledge Specialists can play a pivotal role in helping organisations to identify and seize opportunities to achieve productivity, realise efficiency savings and improve the quality of patient care. For example - • Increase and improve the use of evidence into practice through provision of synthesised, summarised evidence and horizon scanning products • Develop tools, processes and resources so that healthcare staff can effectively share organisational knowledge and know-how @NHS_HealthEdEng #HEELKS
Mobilising organisations Evidence and Knowledge Self- Assessment Tool https://kfh.libraryservices.nhs.uk/knowledge-management/evidence-and-knowledge-self-assessment-tool/
Mobilising the knowledge of healthcare professionals Tools and techniques E-learning https://www.e-lfh.org.uk/programmes/knowledge-mobilisation-framework/
Mobilising librarians Increase the confidence and capability of library and knowledge specialists to assess organisational needs and introduce knowledge management solutions Learning Zone Development Guide Leadership Programmes PKSB for Health Summarising & Synthesising courses Establishing a Community of Practice The KM Toolkit
KM goal The Knowledge Management Toolkit Links to tools & techniques Links to short case studies of real-life examples. Includes contact details of the service, for more information https://kfh.libraryservices.nhs.uk/knowledge-management/
A National Community of Practice for KM in LKS • An interest and common purpose for a CoP was identified at the Mobilising Evidence training events in 2017… • So, Emily and Katie (the KM team at HEE) are going to kick things off! • If you’ve not already, join the mailing list: NIHR KM@libraryservices.nhs.uk • We will look at other tools and platforms as a group • Everyone is welcome! You don’t have to be an ‘expert’ – if you’re a newbie, it’s a chance to learn from the experts! • We can expand on the conversations from #Knowvember/ Padlet, report back on Pledges, ask questions and Share Our Knowledge ! https://www.hee.nhs.uk/our-work/library-knowledge-services
The Importance of Conversations @NHS_HealthEdEng #HEELKS
Impact, Impact, Impact NIHR http://kfh.libraryservices.nhs.uk/value-and-impact-toolkit/kfh-impact-tools/impact-case-studies/
Make and share your pledge https://kfh.libraryservices.nhs.uk/knowvember/
Questions and Contact Details For further information speak to your regional library lead or a member of the MEK work-stream group: Louise Goswami louise.goswami@hee.nhs.uk Sue Lacey Bryant sue.lacey-bryant@hee.nhs.uk Alison Day alison.day12@nhs.net
Using the Evidence and Knowledge Self-Assessment Tool Knowvember 2018 Leeds, 13 th September 2018 Emily Hopkins Knowledge Management Programme Manager Health Education England emily.hopkins@hee.nhs.uk @NHS_HealthEdEng #HEELKS
Overview Introduce the Evidence and Knowledge Self-Assessment Tool Practise working through a short section of the tool Consider knowledge mobilisation opportunities that you could introduce in your organisations
The Evidence and Knowledge Self- Assessment Tool This self-assessment tool was devised in 2017 to encourage NHS organisations to make better use of knowledge as an asset http://kfh.libraryservices.nhs.uk/knowledge-management/evidence-and-knowledge-self-assessment-tool/
“ Feedback from using the tool “Completing the Board tool has This has given us the opportunity completely changed to change the way we deliver the way we will make care and should enable better use of knowledge” patient outcomes.” Nicola Shopland, Medical Division Chief Nurse, Surrey and “The library team Sussex Healthcare NHS Trust at the Medical Division Board should be our knowledge stewards in the same way as microbiology are the “Really useful as an antibiotic stewards exemplar of best practice for the Trust.” and as a way of setting up expectations and methods to support this” Director HR/OD Poole Hospital Ben Mearns, Chief of Medicine, Medical Division, Surrey and Sussex Healthcare NHS Trust
“ See it in action “Completing the Board tool has completely change the way we will work and our use of knowledge” “The library team should be our knowledge stewards in the same way as microbiology are the antibiotic stewards for the Trust.” https://www.e-lfh.org.uk/programmes/knowledge-mobilisation-framework/
Have a go … ❖ Work through the criteria of section two – culture and capabilities with the person next to you ❖ Answer from the perspective of either your own team or your own organisation ❖ What are your strength areas? ❖ Have you identified areas for development?
Benefits? What are the potential benefits of using the Tool for you individually, for your service and your organisation? http://kfh.libraryservices.nhs.uk/knowledge-management/evidence-and-knowledge-self-assessment-tool/
Priorities and Planning Identify which priorities you would consider to be: • ‘business as usual’ for you • Extending your current role • Identify those areas you want to know more about
Find out more • Complete the self- assessment e-learning module • Use the additional resources associated with the e-learning to find out more about maturity models • Use the KM Toolkit to find out more about KM tools and techniques https://kfh.libraryservices.nhs.uk/knowledge-management/
Over to you… What 3 things will you do in the next 6 months to help mobilise knowledge in your organisation? Will using the Self Assessment Tool be your pledge for #Knowvember2018?
Questions and Contact Details Emily Hopkins Knowledge Management Programme Manager Health Education England emily.hopkins@hee.nhs.uk Feedback about using the Evidence and Knowledge Self Assessment Tool and particularly any additional training you feel would be useful to: Alison Day alison.day12@nhs.net @alisonday3
Hosting a randomised coffee trial to empower staff to make connections, network and collaborate Victoria Treadway @librarianpocket
The concept 1. Meet for a coffee 2. Have a chat 3. See what happens!
The Wirral experience Aim: to coordinate, promote and evaluate the impact of a Randomised Coffee Trial Materials produced Poster • Email invitation • Sign up sheet • Excel file to randomise • 50 people signed up (25 pairs randomised) “Pairing up” email sent Feedback requested 6 weeks later
What happened? sign ups feedback responses (44% response rate) people met up with their pairing (61% of respondents) people didn’t meet up – why? said it was a positive experience
Randomised Coffee Trial: impact I connected with I widened my I learned someone I professional something wouldn’t network new otherwise have met I’d do it again!
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