Kim M Thompson Charles Sturt University School of Information - PowerPoint PPT Presentation

Kim M Thompson Charles Sturt University School of Information Studies Research Seminar Series 2 April 2014

Kim M Thompson Paul T Jaeger Natalie Greene Taylor Mega Subramaniam John Carlo Bertot

An imprint of Rowman & Littlefield Publishers, Inc.

physical access intellectual access social access

Chatman, E. A. (1991). Life in a small world: Applicability of gratification theory to information-seeking behavior. Journal of the American Society of Information Science, 42 , 438-449.

Habermas, J. (1992). Further reflections on the public sphere. In J. Calhoun (Ed.), Critical social theory: Culture, theory and the challenge of difference (pp. 421-462). Oxford: Blackwell.

Jaeger, P. T. & Burnett, G. (2011). Information worlds: Social context, technology, and information behavior in the age of the Internet. New York: Routledge.

physical access

• Information policy • Information infrastructure • Library and information agenc • Usability analysis • User-centered design

• Information policy and infrastructure  Yi, Z. & Thompson, K. M. (accepted). A case study in collaboration in the building of China’s library and information infrastructure. Information & Culture .  McCausland, S. & Thompson, K. M. (in press). The Community Heritage Grants program in Australia: Report of a survey. In S. K. Hastings (Ed.). Annual Review of Cultural Heritage Informatics. Lanham, MD: AltaMira Press.  Jaeger, P. T., Bertot, J. C., Thompson, K. M., Katz, S. M. & DeCoster, E. J. (2012). Digital divides, digital literacy, digital inclusion, and public libraries: The intersection of public policy and public access. Public Library Quarterly, 31 (1), 1-20 .  Thompson, K. M. (2008). The US information infrastructure and libraries: A case study in democracy. Library Review , 57 (2), 96-106.  Jaeger, P. T. & Thompson, K. M. (2003). E-government around the world: Lessons, challenges and future directions. Government Information Quarterly, 20 (4) , 389-394 .

 Usability analysis, user-centered design, and library evaluation  Thompson, K. M. & Wang, J. Z. (2009). Usuarios y uso de las bibliotecas digitales: Cómo el análisis de usabilidad puede ayudar a crear una relación “casi perfecta.” XVII Coloquio de Investigación Bibliotecológica y de la Información del Centro Universitario de Investigaciones Bibliotecológicas .  Thompson, K. M., Chen, H. L., & Erdelez, S. (October 2, 2008). Three Low-Cost Usability Evaluation Methods for Library Website Redesign. Missouri Library Association Conference 2008.  Thompson, K. M., McClure, C. R., & Jaeger, P. T. (2003). Evaluating federal websites: Improving e- government for the people. In J. F. George, (Ed.). Computers in society: Privacy, ethics & the Internet , pp. 400-412. Upper Saddle River, NJ: Prentice-Hall.

physical access intellectual access

 Language  Intellectual capacity/education  Literacy  Computer/technology literacy  Information literacy

 Information literacy/literacies  Adkins, D. A., Bossaller, J., & Thompson, K. M. (2009). Describing vernacular literacy practices to enhance understanding of community information needs: A case study with practical implications. Reference and User Services Quarterly, 49 (1), 67-71.  Bossaller, J. , Thompson, K. M., & Adkins, D. A. (April 7, 2008). Change and Integration in Kansas City as Evidenced by Public Literacy. Cambio de Colores 2008 Conference, Latinos in Missouri: Uniendo Culturas, Columbia, MO.  Thompson, K. M. (2007). Furthering understanding of information literacy through the social study of information poverty. The Canadian Journal of Information and Library Science, 30 (1), 87-115.

physical access intellectual social access access

 Culture  “We’re not an information/library culture”  Social value of information  Formal and informal information channels  Internal and external social networks

• Library and information cultures • Thompson, K. M. & Adkins, D. A. (2012). Addressing information resource issues through LIS education in Honduras. Journal for Education in Library and Information Science, 53 (4), 254-266. Thompson, K. M. (2011). Providing services for the • underserved in public libraries through an understanding of information poverty and access. In J. C. Bertot, P. T. Jaeger, & C. R. McClure, (Eds.). Public libraries and the Internet: Roles, perspectives, and implications . Westport, CT: Libraries Unlimited. Bossaller, J., Adkins, D. A., & Thompson, K. M. • (2011). Critical theory, libraries, and culture. Progressive Librarian, 32 (Winter/Spring).

• Information behaviors and practices  Qayyum, A., Thompson, K. M., Lloyd, A., & Kennan, M. A. (in press). The provision and sharing of information between service providers and settling refugees. Information Research .  Lloyd, A., Kennan, M. A., Thompson, K. M., & Qayyum, A. (2013). Connecting with new information landscapes: Information practices of refugees. Journal of Documentation, 69 (1), 121-144.  Thompson, K. M. (July 14, 2008). Cosas a Saber de los Usuarios de Bibliotecas/Things We Should Know About Library Users (in Spanish). Plenary session, Asociación de Bibliotecarios y Documentalistas de Honduras Jornadas 2008, Tegucigalpa, Honduras.  Jaeger, P. T. & Thompson, K. M. (2004). Social information behavior and the democratic process: Information poverty, normative behavior, and electronic government in the United States. Library & Information Science Research, 26 (1), 92-107.

(Policy) (Institution) (Individual)

 Freedom of Information legislation  Digital Inclusion  Library and other information infrastructure funding  Information-focused non-profits

 International Organization for Standardization (2013)  Financed with public funds  Open to the public  Basic services free of charge or available for a subsidized fee

Country ITU ICT Internet UN e-Government Distribution penetration 2012: Development Index (IDI) % of people using Index (UN, 2012) Rank in 2011 Internet (ITU, (ITU, 2013) 2012) 1 84.10% 1 South Korea The Netherlands 6 93.00% 2 15 81.03% 3 United States Australia 21 82.35 % 12 Colombia 80 48.98% 43 Honduras 107 18.12% 117 Ghana 117 17.11% 145

Country UN International GDP per capita Government Human 2012 in USD (World (Central Development Bank, 2013b) Intelligence Agency, Index rank in 2013) 2012 (UN, 2013) 12 (Very high) $22,590 republic South Korea 4 (Very high) $46,054 constitutional monarchy The Netherlands 3 (Very high) $49,965 constitution-based United States federal republic; strong democratic tradition Australia 2 (Very high) $67,036 federal parliamentary democracy and Commonwealth realm 91 (High) $7,752 republic; executive Colombia branch dominates government structure 120 (Medium) $2,264 democratic Honduras constitutional republic 135 (Medium) $1,605 constitutional Ghana democracy

Population Languages (Central Urbanization Country Intelligence Agency, (Central 2013) Intelligence Agency, 2013) 50,004,441 (Statistics Korean, English widely 83.2% South Korea Korea, 2012) taught in secondary school 16,788,119 (Statistics Dutch (official), Frisian 83% The Netherlands Netherlands, 2013) (official); English commonly studied 316,655,430 (U.S. English 82.1%, Spanish 82% United States Census Bureau, 2013) 10.7%, other 7.2% 23,179,419 (Australia English 89% Australia Bureau of Statistics, 2013) Colombia 45,745,783 (Central Spanish (official) 75% Intelligence Agency, 2013) 8,448,465 (Central Spanish (official), 52% Honduras Intelligence Agency, Amerindian dialects 2013) 25,199,609 (Central English (official), 9 51.9% Ghana Intelligence Agency, additional government 2013) supported languages

Languages on the World Wide Web in 2013

Population Languages (Central Urbanization Country Intelligence Agency, (Central 2013) Intelligence Agency, 2013) 50,004,441 (Statistics Korean, English widely 83.2% South Korea Korea, 2012) taught in secondary school 16,788,119 (Statistics Dutch (official), Frisian 83% The Netherlands Netherlands, 2013) (official); English commonly studied 316,655,430 (U.S. English 82.1%, Spanish 82% United States Census Bureau, 2013) 10.7%, other 7.2% 23,179,419 (Australia English 89% Australia Bureau of Statistics, 2013) Colombia 45,745,783 (Central Spanish (official) 75% Intelligence Agency, 2013) 8,448,465 (Central Spanish (official), 52% Honduras Intelligence Agency, Amerindian dialects 2013) 25,199,609 (Central English (official), 9 51.9% Ghana Intelligence Agency, additional government 2013) supported languages