K no wle dg e Ma na g e me nt a s a use ful to o l fo r imple me nting pro je c ts Ge rha rd MUGGE NHUBE R F e de ra l Offic e o f Me tro lo g y a nd Surve ying I nte rna tio na l Re la tio ns De pt.
Co nte nt o f Pre se nta tio n • De finitio ns • K M within the g o ve rnme nta l se c to r • Suc c e ssful kno wle dg e ma na g e me nt • E xpe rie nc e a t BE V´s inte rna tio na l re la tio ns de p. • Co nc lusio ns MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
De finitio ns mation : is “kno wle dg e whic h c a n b e tra nsmitte d witho ut lo ss o f inte g rity” i.e . Infor info rma tio n kno ws wha t so me thing me a ns. Know-how is “the a c c umula te d pra c tic a l skill o r e xpe rtise that a llo ws o ne to do so me thing smo o thly a nd e ffic ie ntly” (K o g ut & Za nde r 1992:386). 3 x Knowle dge : (1) Cognitive knowle dge in the fo rm o f me nta l c o nstruc ts a nd pre c e pts, (2) skills , (3) knowle dge e mbodie d in pro duc ts, we ll-de fine d se rvic e s o r a rte fa c ts. e xplic it knowle dge vs. tac it knowle dge Knowle dge Manage me nt (K M) te c hniq ue s use d fo r the syste ma tic c o lle c tio n, tra nsfe r, se c urity and ma nag e me nt o f info rma tio n within (? ) o rg anisa tio ns. KM-Syste m (KMS) is a distrib ute d no n-line a r me dium fo r ma nag ing kno wle dg e in (? ) o rg a nizatio ns to suppo rt c a pture , sto ra g e a nd disse mina tio n o f e xpe rtise a nd kno wle dg e . ganization: An e ntity tha t ha s (a ) ST GY (o b je c tive s, a nd a n ide a o f ho w to Or R AT E g e t the re , (b ) ACT S (pro c e sse s with inputs a nd o utputs) tha t a re g uide d IVIT IE b y the stra te g y, (c ) R S (fina nc ia l, te c hnic a l, huma n a nd kno wle dg e ) E SOUR CE to c o nduc t the se a c tivitie s. (http:/ / e n.wikipe dia .o rg ) MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
Ne w pub lic ma na g e me nt / e -Go v./ Co nsulting a s a trig g e r fo r K no wle dg e Ma na g e me nt T he re sho uld b e • a ne e d fo r kno wle dg e e xc ha ng e a c ro ss o rg a niza tio n a nd inte r-institutio na l c o o pe ra tio n. • a spe c ia l inte re st in b e st pra c tic e e xc ha ng e , a s unlike c o mme rc ia l e nte rprise s the re is no c o mpe titive inc e ntive to ke e p b e st pra c tic e s se c re t. T he mo st visib le a nd a c tive e xc ha ng e e ffo rts fo c us mo stly o n issue s within e -g o ve rnme nt. I CT -e na b le d a pplic a tio ns re q uire a ne w wa y o f thinking a b o ut g o ve rnme nt pro c e sse s MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
K M within the g o ve rnme nta l se c to r (CH – USA) [Binz-Sc ha rf, C.M. 2003] • g o ve rnme nt initia tive s ha ve a ne two rking e ffe c t • Diffe re nt me nta l mo de ls (individua l / o rg a niza tio n) ha ve to wo rk o n a c o mmo n g o a l • Ne e d fo r c o mb ining / re c o nne c ting the re q uire d kno wle dg e fro m multiple a g e nc ie s a nd multidisc iplina ry kno wle dg e c o ming to g e the r. � T e c hno lo gy is no t the c halle nge . � I t's the pe o ple , and it's the po lic y. � Pe o ple have to unde rgo a to tal c hange in the way the y think abo ut the ir jo bs and de live r se rvic e . MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
We a re a ll e q ua l in the fa c e o f c ha ng e T he E U funde d twinning pro je c t b e twe e n the Na tio na l Ma pping a nd Ca da stre Ag e nc ie s (NMCAs): “Impr oving the Sustainability of the L and Admin.Syste m” (g o ve rnme nta l + priva te se c to r – Austria , Hung a ry, UK ) • Stra te g y • Be nc hma rking • Go o d pra c tise in I CT -to o ls • Co mpa riso n o f NMCAs a nd g o o d pra c tic e in E uro pe MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
K no wle dg e tra nsfe r Whe ne ve r multiple a g e nc ie s a nd multidisc iplina ry kno wle dg e c o ming to g e the r, it is ne c e ssa ry to c o mb ine a nd re c o nne c t the re q uire d kno wle dg e . De c isio n-ma ke rs ha ve to live with the fa c t tha t kno wle dg e is distrib ute d wide ly. kno wle dg e is the ke y pro duc tive re so urc e T he ne w pa ra dig m sha ll b e : • “Sha ring kno wle dg e is po we r” • “Sha ring kno wle dg e a c ts a s se e d fo r g ro w a nd b e ne fit • “Put kno wle dg e into a ne two rk to e nsure g ro wth o f a ke y a sse t fo r pro viding b e ne fit to c usto me rs. MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
Suc c e ssful kno wle dg e ma na g e me nt Communic ation as basis for knowle dge (K.) tr ansfe r • T ra ditio na l K . a rte fa c ts (e .g . a pro to c o l o f a me e ting ) • K sho ws up in pro c e ss o f g e ne ra ting a nd e diting a rte fa c ts a nd in c o mmunic a tio n ….b ut no t a lwa ys in the a rte fa c ts E xplic it / tac it knowle dge in an or ganisation • a b o ut c usto me rs a nd pa rtne rs • a b o ut the o wn o rg a niza tio n: whic h e xpe rie nc e a nd re sults c a n b e use d fo r ne xt pro je c t • a b o ut the wo rk a ppro a c he s / de ve lo ping so lutio ns • a b o ut a re a o f e xpe rtise . MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
T o o ls a t BE V suppo rting kno wle dg e tra nsfe r Within BE V the fo llo wing to o ls a re c urre ntly in use : • Org a niza tio ns, individua ls, pa rtne rs, c usto me rs a nd BE V sta ff to b e re la te d Custo me r re la te d ma na g e me nt. (CRM) to b e re la te d pro c e sse s, e ve nts, a c tivitie s, • Do c ume nt-se rve rs: • I nte rna tio na l: ma na g e me nt re po rts re sulting fro m inte rna tio na l a c tivitie s, me e ting s, pro je c ts. • Wo rkflo ws, Guide line s a nd Rule b o o ks • QM Busine ss-Pro c e sse s MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
E xpe rie nc e a t BE V´s inte rna tio na l re la tio ns de p. • I t is ve ry he lpful to c o mb ine o the r re so urc e s in a ne two rk a t the ho me b a se like inte g ra ting pa rtne rs (unive rsitie s, priva te se c to r) in pro je c ts in b o th side ’ s inte re st. • I nvo lving c o mpe te nt lo c a l pa rtne rs to ke e p pa c e with a ll the unc e rta inty c a use d b y ra pid c ha ng e a nd to c lo se the c ultura l g a p • A hig he r le ve l o f c o ura g e a nd o f risk a c c e pta nc e a s is indispe nsa b le . KM / Knowle dge shar ing / Ne twor king ar e e sse ntial par ts of for suc c e ssful pr oje c ts …a nd it wo rks e ve n in a n c o mpe titive e nviro nme nt MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for impleme nting pr oje c ts
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