JUDICIAL PROCESS: JUDICIAL PROCESS: Managing Quality and Managing Quality and Improvements Improvements Improvements Improvements ������������������� ������������������� ������������� ������������� ������������������� �������������������
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Process and prevalent issues Process and prevalent issues Filing a Plaint � Standard filing format prescribed by the CPC – not widely known � Primary Courts lack requisite level of computerization � Primary Courts lack requisite level of computerization Admissions � Not too many rejections in Primary Courts – procedural formality � Post Interlocutory Orders, plaintiff’s lawyers known to cause deliberate delays Summons � Separate department for Process Serving – communication gaps within the Courts Systemic Issues � Call for records by the High Court in appeals may take as much as 6 months, cases � Non Value Added Court Time – Judges involved in a lot of routine and administrative � Low on transparency and great scope for corruption come up on scheduled dates despite no records � Many intermediate steps between the Court and the process serving department work � Data Capturing – Computerization but no data management and monitoring � No part of it is either automated or Computerized � Involvement of Judge for 2 nd and 3 rd instances of summons could be avoided � Accountability Issues – No performance measures, employees not held accountable � Acknowledgement of summons not sent to plaintiff for delays in the processes � Incentive alignment – Goals of stakeholders, no incentives system for checks and balances
Process improvements Process improvements – – Summons Summons Computerization of Summons Generation 1. Current process involves multiple steps with delays 2. Computerization allowing availability of all details to court clerk 3. Printing automated and complete within few minutes of hearing Benefits Implementation Requirements 1. Process simplification 1. Data Base management systems 2. Elimination of time delays 2. IT infrastructure for lower courts 3. Minimal resources to dispatch of summons Transfer to Order by Judge Record of Process Writing of Despatch of for Summons order in Serving Summons Summons Issue register Mechanism Order by Judge Automatic Despatch of for Summons printout of Summons Issue Summons
Process improvements … Process improvements … Improved document transfer system 1. Current time for transfer on appeal – as long as 6 months 2. Request of documents to be served via email 3. Scanned copies to be sent upon request 4. All evidence documents need to be scanned and stored eventually Benefits Implementation Requirements 1. Reduction in delay for higher courts 1. Computer and network connectivity 2. Easy availability in electronic format 2. Central repository of scanned documents 3. Dedicated IT personnel 3. Dedicated IT personnel Time-band concept for Lawyers 1. Delaying tactics practiced by lawyers currently 2. Allocation of fixed time limits (in terms of court hours/ duration of cases) 3. Time limits based on category of case (Track 1 - 4) 4. Exceptions to be permitted by judge Benefits Implementation Requirements 1. Objective classification of cases 1. Speedy delivery of justice 2. Better quality of judges’ time utilization 2. Amendment of CPC
Process improvements Process improvements – – Performance measures Performance measures Potential performance measures S. No. Stage Potential Performance Measures 1. Filing of Plaints Rate of completion of process per day • 2. Scrutiny Number of exceptions to FIFO Rule excluding rejections • 3. Registration Mean time spent per file in department • 4. Admissions Mean time spent on admissions per file • - Call for Records Rate of completion of admissions per day • - Interlocutory Appeals Mean time for call for record • 5. Summons Mean summons delivery time • Rate of completion of process per day • Mean delivery failures • 6. 6. Written Statements Written Statements Rate of completion of process per month Rate of completion of process per month • • 7. Determination of Issues Mean time spent by case in each stage • 8. Examination of witnesses Mean adjournments per case • 9. Arguments 10. Issue of final decree Judge Value Added Time = Total time spent by judge hearing cases / Total • Value Addition by Judges Time spent by judge in court Value Added by Judge per case = Total time spent by judge hearing case / • Total duration of case Benefits Implementation Requirements 1. Monthly/ Annual target setting 1. Objectivity in measuring performance of processes and improvements 2. Maintenance of comprehensive data base 2. Improved consistency and process control 3. Institution of periodic review system
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