ISCAN I ntegrated S ervice for Children with A dditional N eeds Disability Forum Information Day 16 th July 2013
Objectives • To provide you with: – Information about ISCAN and how we have incorporate the Early Support Principles into our service
Background on ISCAN • Number of local reviews of services for children and young people with disabilities took place in 2006 • CYPP, Health, Social Care and Well-being Committee indicated their support to develop an integrated multi-agency model of service delivery • Agreed to plan and implement a pilot project • Commissioned an independent consultant • Set up Project Board feeding into CYPP • Set up Implementation Group in November 2009 • April 2010 ISCAN start date
ISCAN Front Door • Created a single “front door” for referrals for children with identified/emerging additional needs/disabilities 0-19years • Single agency referrals / multi-agency referrals • Amalgamation of existing Child Development Team & ISCAN Panel • ISCAN Pathway for play assessments • Consider the request for a Lead Professional to co-ordinate services for emerging or identified needs of the child and family and allocate as appropriate – 0-12 years
Aims of ISCAN – Lead Professional To:- Provide a “One stop shop”, accessible point of contact with professionals Alleviate stress/anxiety for children and families Deliver an effective and trusted service for families and professionals Provide clear outcomes for children and families Provide clarity of the pathway, endings and beginnings Ensure better planning for transitions
ISCAN in Context • Education, Health, Social Care and Voluntary Sector services e.g. Action for Children will work in partnership to plan and review assessment and interventions – using a Team Around the Family (TAF) model; • A lead professional will coordinate contact and meetings and provide a single friendly point of communication for the family; • The TAF will plan actions and review outcomes with the child’s parents/Carers. These will be recorded and monitored using the Family Support Plan • Age range is currently 0-12 years
ISCAN & Early Support Revolves around Not just about service provision: – Changing the relationship between children, families and service providers – Changing cultures – Family Focused – Listening to families – Multi-agency/integrated way of working
ISCAN Pathway • Referral received • Within 7 days considered at ISCAN Panel • Allocation of Lead Professional • Using the Early Support Materials – family contact made • Within 15 working days of allocation – Lead Professional undertakes Initial Assessment • Within 30 working days of allocation – TAF meeting takes places • Prior to TAF meeting – Lead Professional meets with family to complete Family Service Plan • At TAF meeting – Family Service Plan Action Plan devised • Regular TAF meetings take place to review and monitor outcomes and set new priorities
Functions of the ISCAN TAF Meetings • Discuss family and child priorities • Agree the needs of the child/family • Support the family in meeting those identified needs • Identify unmet needs
Benefits of the ISCAN TAF Meeting • Needs-led approach • Greater multi-agency integrated working • Closer engagement with families • Improved access to services delivered locally to meeting needs • Preventative multi-agency services targeted at removing barriers and creating inclusive access to services
The Pathway is what determines success Joint Assessment Pathway Outcomes Family Self Reflection Framework (JAFF) Key Worker / CHANGING Lead Professional CULTURES!!! Use of Early Better Support Information Materials sharing Team Around Early Support Child Equal Positive Child & Family Training t (TAF) Partnership outcomes for Meetings practitioners Positive outcomes Information for children Sharing Increased Outcomes Pathway & families Protocols Clear Pathway Parenting capacity High parent Integrated satisfaction & Working engagement
Example of the ISCAN/Early Support Pathway Referral made about Partnership Working Partnership Working child/family – Multi-agency Panel Process Information Family File/Family Sharing Service Plan Allocation of Multi-agency/Integrated Service Protocol Lead Professional Child & Family Early Initial Information Integrated Strategy Support MAPIT Booklets & Processes Assessment materials Undertaken (JAFF) Team Around Early Support Early Support Training Family Meeting Training (TAF) Service delivery is Developmental TAF review Planned Journals collaboratively meetings Involving families & practitioners
ISCAN Evaluation • Externally evaluated – Liz Malcolm, PSI UK Ltd • Evaluation of ISCAN has demonstrated that it is a positive way of multi-agency working through using the TAF model. • Used MAPIT
Outcomes For Professionals: • Multi-agency team working has enable more complete information about a child/family to be available. • Professional interface is better as a result the process of allocating support is faster • The TAF meetings in themselves are a learning tool – improving the understanding of different professional roles • Although the “lead” professional provides responsibility for a case, it is shared and supported by the TAF group and becomes a collaborative responsibility • More efficient delivery of services in a timely manner
Outcomes • For Families • Families feel more supported and less isolated • Friendly professional faces makes asking for help less daunting and more accessible • Takes away the extra strain of trying to co-ordinate the services your children and family needs • One point of contact means you don’t have to keep repeating your story to many professionals • Having a “Lead Professional” gives you more confidence in asking for support knowing other professionals will feedback information to them • Allows you to concentrate more on your family and special needs child instead of trying to arrange services
What you can take away from today ISCAN works • Full time admin support is vital for service success • Straight forward pathway & processes – easy to implement • Early Support compliments ISCAN • Early Support materials are fantastic – can easily be embedded in your own areas • Creates better working relations • Parents and Professionals really like using the materials • Does assist families to live ordinary lives, reducing stress and anxiety!
Thank you from Bev Lane & Jane Yendle-Davies & Grace & Ava
Contact Details • Bev Lane – ISCAN Manager • E-mail: – Bev.Lane@actionforchildren.org.uk – LanebL@caerphilly.gov.uk • Telephone numbers: – 02920 867447 Caerphilly Children’s Centre – 01443 866697 Local Authority Education Directorate
Recommend
More recommend