Investor Presentation March 20, 2015 Disclaimer Certain statements - PowerPoint PPT Presentation

Investor Presentation March 20, 2015

Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in the BPM industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the Companies in which Hinduja Global has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Hinduja Global may, from time to time, make additional written and oral forward-looking statements, including our reports to shareholders. The company does not undertake to update any forward- looking statement that may be made from time to time by or on behalf of the company. 2 HGS Confidential – www.teamhgs.com March 20, 2015

HGS Overview

About us HISTORY  Part of the Hinduja Group, in the BPM business since 2000  Erstwhile HTMT, IT & BPM business demerged October 1, 2006  Rebranded as HGS in 2008 SNAPSHOT VALUE PROPOSITION FY 14 Revenues - US $412 mn CAGR of greater than 25% over last 5 years,   increasingly non-linear FY14 EBITDA - US $53 mn   Improving margins y-o-y, with a TTM EBITDA Presence in 11 countries  growth rate of 32%  28,000 + employees  Strong balance sheet with low Debt/Equity ratio  140 active clients for the BPM business of 0.42x (excluding payroll clients)  Track record of consistent dividends 4 HGS Confidential – www.teamhgs.com March 20, 2015

Who we are  Best Mid-Sized Contact Centre (Outsourced) by Contact Centre World Awards – November 2013  ‘Best Contact Center’ award in FY 14 (second consecutive year) at Contact Center World EMEA finals  Best Outsourced Provider Runner Up – Call Center Week – July 2013  Global Services 100 Survey - Top 2 Call Center Companies globally: Neo-IT & Global Services Magazine  Best Under A Billion – Forbes Asia 5 HGS Confidential – www.teamhgs.com March 20, 2015

Who we are HGS is recognized as one of the leading players in Contact Center Outsourcing space by the analyst and advisor community In the past quarter, HGS have been featured in a number of high profile reports that showcase our vertical expertise and extensive capabilities to potential future buyers  Nelson Hall recognized HGS as a Leader in the Customer Management Services for telecommunications, cable and satellite  Everest Group included HGS as a Major Contender in their Peak Landscape for banking, financial services and insurance  Everest Group included HGS in their Healthcare Contact Center Outsourcing Peak Landscape  Gartner included HGS in the Magic Quadrant for Customer Management Contact Center BPO  HfS Research included HGS in their Telecom Operations assessment Blueprint  HfS Research included HGS in their Marketing Operations and Digital Engagement Management Blueprint  Nelson Hall has published a profile of HGS Healthcare Provider capabilities 6 HGS Confidential – www.teamhgs.com March 20, 2015

Who we are Analytics Customer Experience Marketing and Digital Management Enablement Services Voice Solutions Digital Enablement Digital Assist – chat, email, video Social Media Engagement Social Care Digital Marketing Mailroom Solutions Analytics & Insight Interaction Transformation Transaction Servicing Business Consumer Services Interaction Services Business Solutions Innovation 7 HGS Confidential – www.teamhgs.com March 20, 2015

What we do Almost all HGS day to day activities relate to consumer transactions and interactions Healthcare/ Financial Services Telecommunications Consumer Products Insurance  58 Million transactions,  Only credit card issuer to  Providing extensive  National technical support 10 Million calls, 2.7 win the J.D. Power Award consumer support for land organization for industry Million emails per annum for customer experience lines, wireless, satellite, leading tablets and 6 consecutive years IPTV, hi-speed internet – smartphones  Annual claim payout of driven by HGS’s best in from supporting the  Supporting many consumer $11.5 billion USD and class NPS customer consumer from the point of $1.3 billion USD electronics manufacturers service - supporting all purchase to end of service recoveries initiated for 4 and distributors from aspects of consumer  HGS provides the best of the Top 10 healthcare purchase support to post financial transactions payers and several large service across all partners warranty servicing hospitals/health systems and internal centers  Support over 3000 in the US consistently; while another consumer branded clients operation recently products for 8 European won “ best mid sized call countries for client center worldwide ” enquires include telephone, paper, email and social media 8 HGS Confidential – www.teamhgs.com March 20, 2015

What we handled in FY 2014 Billion $11.5 Claims Payout Processed over in Healthcare Insurance 2.8 Million Pay-slips Responded to More Than 7.1 Million E-mails More than 58 Million Transactions Handled Over in Healthcare Insurance 2.6 Million Web Chats Attended to Over 441 Million Calls 9 HGS Confidential – www.teamhgs.com March 20, 2015

What We Do – Industry Sectors Healthcare/ Insurance (FY 2014) 5.8% 7.5%  58 million transactions, 10 million calls, 2.7 Media Others 28.9% million emails for 4 of the top 10 healthcare Telecom & Technology payers and several large hospitals and health 2.5% systems Chemicals & Financial Services Biotech  Best in class NPS customer service - supporting all aspects of consumer financial 7.8% transactions BFS Telecommunications  Provides consumer support for land lines, wireless, satellite, IPTV, hi-speed internet – 13.7% supporting the consumer from the point of Consumer Elec, purchase to end of service Products, Svcs & Retail 33.8%  Won “best mid sized call center worldwide” Health Insurance, for one of the clients Pharma & Healthcare Consumer Products  Tech-support for industry leading tablets and smartphones and many consumer electronics manufacturers from purchase to post Continued Growth in the Healthcare Sector warranty servicing * Based on YTD Dec’14 Financials 10 HGS Confidential – www.teamhgs.com March 20, 2015

What we do – Our Service offering Mix and delivery model 21% 4% 37% Transaction CRM Non Voice Offshore Processing 75% CRM Voice 63% Onshore Pure play BPO companies have IT services have around 70% 30 - 40% offshore revenues offshore revenues 11 HGS Confidential – www.teamhgs.com March 20, 2015

Milestones in our growth story  Entry into Canada  Entry into Healthcare provider market space  Acquisition of Affina  Entry into HRO space  Acquisition of in US  Expansion in Jamaica  Strategic foray into Philippines center: and Middle East C-Cubed / Source 1 National Markets Asia  UK entry  Acquisition of  Launch of HTMT Source One brand  First International Global Footprint / Insurance customer One HGS with 23 seats Growth Enter New Geos 2011 - 2014 A Start 2006 - 2010 2001 - 2005 2000 12 HGS Confidential – www.teamhgs.com March 20, 2015

Our USP Domain Expertise  Technology / Media / Telecom  Healthcare, Insurance, BFS Operational Excellence  Consumer Electronics & Packaged Goods  Only company in the world to have 1  Other Verticals: Government, Publishing, Energy eSCM – SP 4 certification across 3 & Utilities, Transportation & Logistics geo’s simultaneously  Significant client tenure; with some clients of more than 3 decades! 2  CSAT scores amongst the best in class. Success at Easy to do Business HGS has  The hallmark of our success has always been 4 distinct the flexibility and agility with which we approach our customer’s dynamic needs, cornerstones designing solutions to create long-term value 4  Classified as a “major contender” in the BPM space by Everest Group 1 Globally Local  Presence in India, USA, Canada, UK, Europe, 3 Philippines, and Jamaica  Philosophy of “ Right Sourcing ”: Getting the onshore-offshore mix right for round-the-clock productivity, shorter lead-times, faster response times and cost benefits to clients 1 As per Everest Group’s PEAK Matrix 2014 classification model 13 HGS Confidential – www.teamhgs.com March 20, 2015