Investor & analyst presentation Paul Pindar Chief Executive 8 October 2012 1
Welcome & agenda Purpose of today Opportunity to meet members of our divisional management team Provide a deeper insight into a number of our businesses, examining our capabilities, competitive landscape and future developments Schedule: 2.10pm– 2.55pm: Workplace Services – Dawn Marriott-Sims Health & Wellbeing – Jason Powell Q&A 2.55pm – 3.40pm: Investor & Banking Services – Anthony O’Keefe Justice & Secure Services – Andy Parker Q&A 3.40pm – 4.00pm BREAK 4.00pm – 5.00pm Customer Management & International – Mike Barnard Acquisitions – Ian West Q&A 5.00pm – 6.00pm Drinks and Canapés 2
Current organisational structure – 2012 Nigel W Wilson Gilli llian Sheldon Martin Bolla lland Martina Kin ing Paul ul Bo Bowtell Non - Executive D Director Non - Executive Directo tor Non - Executive Chairman an Non - Executive Directo tor Non - Executive Directo tor Senior I Indepen penden ent D t Directo tor Paul Pi Pa Pindar Chief E Exe xecutive Maggi Be Bell Gordon Hu Hurst Vic ic G Gysin in Andy Pa y Park rker Group F p Finance Director Joint int C COO Joint int C COO Busi siness D ss Development D Director Divisional F l FD Divisional F l FD GROUP UP STRATEG EGIC INVE NVESTOR & & GENER ERAL LIFE & FE & INTEG EGRATED ED PROFESSI SSIONAL IT S SERVICES S HEALTH TH PROPERT RTY WORKFO KFORCE E ACQU QUISITION ONS SALES S BANK NKING NG INS NSURANC NCE PENS NSIONS NS SERVICES ES SERVICES ES & SERVICES ES SERVICES ES DEV EVEL ELOPMENT SERVICES ES CONSULT LTIN ING Capita IT SALES & S & GROUP UP Shareholder General Life & GROUP UP H HR Software Capita Resourcing & CRB Health Services SUPPORT RT Services Insurance Pensions Services Symonds Development MARKET KETING SERVICES ES Capita Secure Corporate Education Debt Management Information Trust Services Capita India BBC Medical Services Pensions Resourcing Systems Finance & Group Central Gov. Strategic Child Sales Financial Group Group IT/IS HR Solutions Insurance Services Services Legal & Total Document Business Travel Asset Services Census Consultancy Sales support Commercial Services & Conferences Risk & Business Capita Assurance & Group Sector Eircom Assurance Communication Testing Communications & Marketing Local Gov. Procurement Services Group Property Service & Facilities Birmingham Management Group LG Partnerships Compliance
New organisational structure – 2013 Martin Bolland Nigel Wilson Paul Pindar Martina King Paul Bowtell Gillian Sheldon Non-Executive Non-Executive Director Non-Executive Director Non-Executive Director Non-Executive Director CEO Chairman Snr Independent Director Maggi Bell Gordon Hurst Vic Gysin Andy Parker Group Business Group Finance Joint COO Joint COO Development Director Director Customer Investor & IT Services Justice & Workplace Group Strategic Management General Life & Integrated Professional Health & Property Banking & Secure Services Acquisitions Sales & Insurance Pensions Services Services Wellbeing Services Services Consulting Services International Secure Debt Specialist Customer Shareholder Insurance Life & Health Capita Information CRB Management IT Services Recruitment management Services Distribution Pensions & Wellbeing Symonds Divisions Solutions Secure Corporate Total Trust Commercial Managed NHS Resource Capita India Pensions BBC Document Consultancy Services Services Insurance Choices Solutions (Hartshead) Solutions Development Secure Mobile Capita Financial Central Govt Cap Comms Assurance & NHS Marsh Poland Group Services / RDS / CFSL Solutions Solutions Testing BSA Reliance Asset Specialist Local Govt Capita South HR Solutions Fortek RPP Group IT / IS Medical Africa Services Insurance Services Services Reliance Sector Service Screening Secure Task Treasury Birmingham Management Business Applied DVLA Travel & Language Conferences Solutions Capita Software Services Children’s Services 4
Workplace Services Dawn Marriott-Sims Executive Director “ To be widely recognised as the leading provider of corporate travel, recruitment, “ and HR transformational and delivery services in our chosen markets 8 October 2012 5
Agenda Workplace Services – what we do Operational focus Market trends & opportunities Our clients and what we do for them Business Travel – the journey 6
What we do Dawn Marriott-Sims Executive Director Travel Specialist Recruitment People Services Recruitment Veredus CBT/BSI/ Education Learning & Process Expotel Resourcing Development (exec search) Outsourcing Evolvi Social Care HR Solutions IT Resourcing Screening Rail Systems Resourcing & Payroll Team24 Public Sector (nurses & Interims doctors) 7
What we do… Travel Specialist Recruitment People Services 3,000 people working In any one given week we At peak we issue 1 every week have in excess of 5,000 million corporate rail workers actively out with Includes nurses, tickets per month clients via our RPO teachers, doctors, IT, We arrange 3 million business social workers and hotel room nights per We process £355 million interim managers annum per month in client We organise 55,000 payrolls meetings & 1,800 We deliver training to events per annum over 1 million delegates across 1,000 subject areas every year For a client base of around 6,000 We pre-employment screen 350,000 people different organisations annually in more than 40 countries and carry out 10,000 CRB checks every month 8
Our focus Users Employees Partners Clients A service that is A working culture A culture of A professional and reliable, easy to that enables working with key informative service use, embraces the employees to thrive partners being for stakeholders digital age where and develop clear about our which offers value applicable and through expectations of for money, is agile matches the way collaboration, each other and and delivers its people want to empowerment, having shared promises and engage and focus on client objectives and innovation. manage their day- needs and growing risks. to-day lives. the business. matches the way people want Business objectives Grow the Division through organic routes Do more for less Grow the Division through acquisition Be innovative in our processes and our use of Create a brand that is easy to understand technology Achieve a higher client satisfaction level by Decrease operational risk Achieve a consistent baseline of quality increasing client focus Become an organisation where staff thrive and Create and use more management information develop to become an intelligence-led environment 9
Market trends & opportunities Market Trends Opportunities Specialist • Increased price pressure for • More than 80% of employers Recruitment interims as a result of limited plan to maintain or increase their budgets use of non permanent workers in • Wide scale legislative changes the next year such as pension auto-enrolment • Potential for the market to consolidate, tactical recruitment People Services • Market expectation to transform • More informed clients requiring & integrate into other areas of more outcome based services their business • 4 strong offerings combine to • Increased use of frameworks make our position very favourable • Better alignment of our delivery Travel • Increased expectations of online • International purchasing user experience • Up selling of multi products • New entrants to corporate rail ticket services 10
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Driving value into the nuclear sector RPO contract to provide all non permanent workers Provide services to 9 nuclear companies in a collaboration deal across 23 site locations On-site and off-site delivery teams Embedded technology – streamlined processes Successfully transitioned 2,300 agency supplied workers Currently manage 1,500 contractors across the nuclear estate Manage relationships through a collaborative framework Engage with an active supply chain of partners to support us Continuous improvement programme – SCRIA review Embedded CSR Programme Estimated total savings achieved £20m from 2010 Recruiter Award for ‘Best Embedded Recruitment Team’ in 2010 12
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