Emotional Intelligence Emotions in the Workplace? Emotions in the workplace provide insight that help people contribute, yet emotions also need to be controlled. Sympathy and empathy are useful in many jobs. However, outbursts are not. Professionalism and emotions are often at odds, so it is important to keep both in check. 36 readysetpresent.com
Emotional Intelligence Companies That Use Emotional Intelligence (1 of 2) American Express Avon L’Oreal MetLife Medtronic 3M Motorola 37 readysetpresent.com
Emotional Intelligence Companies That Use Emotional Intelligence (2 of 2) Honeywell Whole Foods PepsiCo Johnson & Johnson US Air Force Hallmark Communities 38 readysetpresent.com
5 MAJOR EMOTIONAL INTELLIGENCE ABILITIES THAT MATTER MOST IN THE WORKPLACE
Emotional Intelligence Major Emotional Intelligence Abilities (1 of 6) Awareness: 1 Recognizing one’s own emotions and how they affect their beliefs and actions. 40 readysetpresent.com
Emotional Intelligence Major Emotional Intelligence Abilities (2 of 6) Regulation: Involves managing disruptive emotions and 2 impulses while taking responsibility for your own performance, maintaining standards of honesty and integrity, and being open to new ideas. 41 readysetpresent.com
Emotional Intelligence Major Emotional Intelligence Abilities (3 of 6) Motivation: 3 Possessing a drive, commitment, and optimism in pursuing goals despite obstacles or setbacks. 42 readysetpresent.com
Emotional Intelligence Major Emotional Intelligence Abilities (4 of 6) Empathy: 4 The ability to sense others’ feelings and take an active interest in their concerns. 43 readysetpresent.com
Emotional Intelligence Major Emotional Intelligence Abilities (5 of 6) Social Skills: Influence: Using effective tactics for persuasion. Communication: Sending clear and convincing messages. 5 Leadership: Inspiring and guiding groups and people. Change catalyst: Initiating or managing change. Conflict management: Negotiating and resolving disagreements. 44 readysetpresent.com
Emotional Intelligence Major Emotional Intelligence Abilities (6 of 6) Social Skills: Building bonds: Nurturing instrumental relationships. 5 Collaboration and cooperation: Working with others toward shared goals. 45 readysetpresent.com
WHEN WORKERS LACK EMOTIONAL INTELLIGENCE ABILITIES…
THERE IS A SOLUTION: 9 STEPS TO IMPROVE YOUR EMOTIONAL INTELLIGENCE & A BONUS
STEP 1: USE EMOTIONAL INTELLIGENCE ASSESSMENTS
Emotional Intelligence Step 1: Use Emotional Intelligence Assessments (1 of 8) The most popular tests are: There are many assessments MSCEIT that are meant to measure EQ-i one’s emotional intelligence. ECI/ESCI 49 readysetpresent.com
Emotional Intelligence Step 1: Use Emotional Intelligence Assessments (2 of 8) The MSCEIT Based on a series of emotion-centered problem-solving tasks that test four areas of emotional intelligence: perceiving emotions, facilitating thought, understanding emotions, and managing emotions. Tests emotional ability Contains 141 questions Takes 30 of 45 minutes to complete. 50 readysetpresent.com
Emotional Intelligence Step 1: Use Emotional Intelligence Assessments (3 of 8) The drawback is that the MSCEIT is subjective. It offers 3 types of scoring: Target scoring asks the subject how the target who is depicted in a question was feeling at the time. Consensus scoring pools the judgments of hundreds of people. Expert scoring pools judgments of experts in emotions. 51 readysetpresent.com
Emotional Intelligence Step 1: Use Emotional Intelligence Assessments (4 of 8) Self-reported measure designed to measure one’s mental ability in dealing with environmental and The EQ-I social demands and pressures Contains 133 questions Takes 30 minutes to complete. 52 readysetpresent.com
Emotional Intelligence Step 1: Use Emotional Intelligence Assessments (5 of 8) The drawback is that the EQ-I is self-reported and is a not direct test of ability. 53 readysetpresent.com
Emotional Intelligence Step 1: Use Emotional Intelligence Assessments (6 of 8) Measures an individual’s capability in the following areas: self-awareness, self-management, social awareness, The ECI/ESCI and relationship management. Contains 110 questions Measures 20 competencies. 54 readysetpresent.com
Emotional Intelligence Step 1: Use Emotional Intelligence Assessments (7 of 8) The drawbacks of the Answers are also based on others’ ECI/ESCI are that they are also opinions of someone’s abilities. largely self-reported. 55 readysetpresent.com
Emotional Intelligence Step 1: Use Emotional Intelligence Assessments (8 of 8) Testing is useful in determining a basic As these tests are It is important to starting point of current subjective, be careful remember that each skills and areas for not to place too test is limited. improvement as well as much emphasis on for measuring future the specific scores. results. 56 readysetpresent.com
STEP 2: IDENTIFYING WHAT YOU NEED TO IMPROVE
Emotional Intelligence Step 2: Identify Emotional Intelligence Abilities to Improve (1 of 2) These might include: reducing stress. Determine the competencies improving change management. that are most important to increasing communication effectiveness. your individual job. improving teamwork. positively resolving conflict. increasing productivity. 58 readysetpresent.com
Emotional Intelligence Step 2: Identify Emotional Intelligence Abilities to Improve (1 of 2) Using emotional intelligence assessment tests, colleagues opinions, and manager’s evaluations, determine which of those skills you need to improve. 59 readysetpresent.com
STEP 3: BECOME AWARE OF YOUR EMOTIONS
Emotional Intelligence Step 3: Emotional Awareness Self-awareness is a major component of emotional Learning to understand and accept intelligence. your own emotions will help you to manage difficult or overwhelming Learn to acknowledge your situations. own emotions and reflect on how they influence your thoughts and actions. 61 readysetpresent.com
STEP 4: LISTEN TO BUILD YOUR EMOTIONAL INTELLIGENCE
Emotional Intelligence Step 3: Emotional Awareness The ability to listen to others is one of the most important indicators of people with high emotional intelligence. By lending an ear, you will increase your understanding of This will also increase your success other’s emotions as well as in management and in controlling your ability to build and situations that you encounter. strengthen relationships. 63 readysetpresent.com
STEP 5: STRESS REDUCTION
Emotional Intelligence Step 5: Stress Reduction (1 of 3) Being able to manage stress at a moment where it could inhibit your ability to listen and communicate with others is key. This allows you to stay balanced, focused and in control, no matter the situation. 65 readysetpresent.com
Emotional Intelligence Step 5: Stress Reduction (2 of 3) Here are some tips to manage your stress. Tip 2: Identify your typical response Tip 1: Recognize that you are to stress. stressed. Do you get angry and agitated? Understand what it feels like. Do you freeze up or get nervous? 66 readysetpresent.com
Emotional Intelligence Step 5: Stress Reduction (3 of 3) Tip 3: Get in touch with your senses. The best way to reduce stress is to feel, see, listen, etc. Connect with the scene around you instead of isolating yourself. 67 readysetpresent.com
STEP 6: “HEAR” THE NONVERBALS
Emotional Intelligence Step 6: “Hear” the Nonverbals (1 of 3) It can provide information to others These emotions often Nonverbal about whether you are communication is show a lot more then listening, understanding driven by emotions. we choose to display. and caring about what they are saying. 69 readysetpresent.com
Emotional Intelligence Step 6: “Hear” the Nonverbals (2 of 3) Pay attention to your: Eye contact. Facial expression. Tone of voice. Posture and gestures. Touch. Timing or pace. 70 readysetpresent.com
Emotional Intelligence Step 6: “Hear” the Nonverbals (3 of 3) Learning to recognize your own nonverbal communication signs will: Teach you skills for Improve your resolving conflict, understanding and Increase your self- Help you to correctly creating stronger management of others awareness. identify signals. relationships, and through their nonverbal encouraging empathy. signals. 71 readysetpresent.com
STEP 7: LEARN TO RELAX
Emotional Intelligence Step 7: Learn to Relax Learn to use humor and laugh. These skills naturally relax us, allowing us to: Get over our Deal with conflict and Increase creativity. Energize our bodies. frustrations. differences. 73 readysetpresent.com
STEP 8: RESOLVE CONFLICT POSITIVELY
Emotional Intelligence Step 8: Resolving Conflict (1 of 3) Positively resolving conflict will Tips for resolving conflict: boost trust, freedom, and safety in relationships. 75 readysetpresent.com
Emotional Intelligence Step 8: Resolving Conflict (2 of 3) Clearly point to what you are disagreeing on. When arguments get hot and heated, people can lose focus on what they are arguing over. Past differences can get thrown into the picture, and emotions can get out of control. 76 readysetpresent.com
Emotional Intelligence Step 8: Resolving Conflict (3 of 3) Arguing takes a lot of Conflict can only exist if Choose your most energy – decide what is Forgive and move on. multiple people have a important points. worth it. problem. 77 readysetpresent.com
STEP 9: PRACTICE & EVALUATE
Emotional Intelligence Step 9: Practice & Evaluate (1 of 2) The only way to improve is to practice. Successful implementation of an emotional intelligence training program must involve practicing within the workplace. Outside training is okay so long as it is integrated back within your specific setting. 79 readysetpresent.com
Emotional Intelligence Step 9: Practice & Evaluate (2 of 2) Reevaluate yourself through a Determine how you variety of sources. Remember, emotional have already succeeded If possible, include intelligence involves and what you still need important job- continual growth. to improve upon. related outcomes like performance measures. 80 readysetpresent.com
A BONUS: QUESTION EMOTIONAL INTELLIGENCE TEST
Emotional Intelligence 12 Question Emotional Intelligence Test (1 of 6) David Goleman, the founder of emotional intelligence, offers a quick 12 question test to evaluate your emotional intelligence. 82 readysetpresent.com
Emotional Intelligence 12 Question Emotional Intelligence Test (2 of 6) Do you understand both your 1 strengths and weaknesses? Can you be depended on to take care of every detail? 2 Do you hate to let things slide? Are you comfortable with change and open to novel 3 ideas? 83 readysetpresent.com
Emotional Intelligence 12 Question Emotional Intelligence Test (3 of 6) Are you motivated by the satisfaction of meeting your 4 own standards of excellence? Do you stay optimistic when things 5 go wrong? Can you see things from another person's point of view and sense 6 what matters most to that person? 84 readysetpresent.com
Emotional Intelligence 12 Question Emotional Intelligence Test (4 of 6) Do you let customers' needs determine how you serve 7 them? Do you enjoy helping co-workers 8 develop their skills? Do you read office politics 9 accurately? 85 readysetpresent.com
Emotional Intelligence 12 Question Emotional Intelligence Test (5 of 6) Are you able to find "win-win" solutions in negotiations and 10 conflicts? Are you the kind of person other people want on a team? 11 Do you enjoy collaborating with others? Are you usually 12 persuasive? 86 readysetpresent.com
Emotional Intelligence 12 Question Emotional Intelligence Test (6 of 6) 6 or more indicates that Count the number of your emotional How did you do? questions you answered intelligence is highly “yes” to. developed. 87 readysetpresent.com
EMOTIONAL INTELLIGENCE IN LEADERSHIP
Emotional Intelligence Emotional Intelligence in Leadership (1 of 4) High emotional intelligence is even more important for managers than it Learning to understand, manage and is for employees. control various emotions of yourself and others will help to manage Dealing with diverse individuals who employees and the stress that have distinct wants, needs, and comes with it. expectations can be stressful. 89 readysetpresent.com
Emotional Intelligence Emotional Intelligence in Leadership (2 of 4) Hunter, Schmidt, & Judiesch (1990) showed that in the most complex jobs, a top performer is 127% more productive than an average performer. 90 readysetpresent.com
Emotional Intelligence Emotional Intelligence in Leadership (3 of 4) Research conducted with over 200 companies worldwide suggests that In top leadership positions, over 4/5 about 1/3 of this difference is due to of the difference is due to emotional technical skills and cognitive ability competence. while 2/3 is due to emotional competence. (Goleman, 1998) 91 readysetpresent.com
Emotional Intelligence Emotional Intelligence in Leadership (4 of 4) Furthermore, managers are unique in that they have direct influence on the attitudes, performance, and satisfaction of employees. 92 readysetpresent.com
EMOTIONAL INTELLIGENCE & RETENTION
Emotional Intelligence Emotional Intelligence & Retention (1 of 5) Based on multiple tests conducted over the past 50 years, the top three most important things employees want consistently are: Full appreciation for work that has been completed. Feeling “in” on things. Sympathetic help on personal problems. 94 readysetpresent.com
Emotional Intelligence Emotional Intelligence & Retention (2 of 5) However, the top the things that managers think employees want are: Good wages. Job security. Promotion/growth opportunities. 95 readysetpresent.com
Emotional Intelligence Emotional Intelligence & Retention (3 of 5) Understanding that employee satisfaction is often based on more than salary is key to retaining employees. 96 readysetpresent.com
Emotional Intelligence Emotional Intelligence & Retention (4 of 5) When bosses have had high Research has shown a relationship between employee retention and emotional intelligence scores, the likeability of their manager. employees were four times less likely to leave. 97 readysetpresent.com
Emotional Intelligence Emotional Intelligence & Retention (5 of 5) Furthermore, a study at American After one year, the first group had Express separated managers into less than half the employee turnover two groups - one group that than the group of managers who did received emotional intelligence not participate in the emotional training and the second that did not. intelligence training. 98 readysetpresent.com
Emotional Intelligence Emotional Intelligence & Hiring Decisions (1 of 7) In addition to having effective, high emotionally intelligent leaders, smart Employee retention has become a hiring strategies based on emotional growing problem. intelligence will limit employee turnover. 99 readysetpresent.com
Emotional Intelligence Emotional Intelligence & Hiring Decisions (2 of 7) Claudio Fernández-Aráoz conducted a number of studies in Latin America, Germany, and Japan. The studies showed that the extent to which a candidates’ emotional intelligence was considered in making top executive hiring decisions had a significant impact on the success or failure of those executives. 100 readysetpresent.com
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