Learning and Perverse Incentives: The Evil Hat Liz Keogh liz@lunivore.com @lunivore
Perverse incentives are a common problem.
We think more about solutions than we do about the system the solutions create.
We can see systems better from outside the system.
Create a system, not a solution.
Effect Reinforces Action New effect
Effect Limits Action New effect
Effect Delay Action New effect
Wanted Look effect Causes forward to Action New effect
Unwanted Avoid effect Should limit Action New effect
Unwanted Avoid effect Actually causes Action Unexpected effect
Growing cost Avoid of change
Cost Time
Growing cost of change Actually Avoid causes Change costs Get it right more up front
Excellence Time
Excellence Time
Excellence What went wrong? Time
Think we’re right Feel really good! Look for validation
Think we’re right Find out we’re not Boo!
N J $
J J J L J J J J
Excellence Time
Excellence Time
between over groups time
Excellence Time
Improvement Reinforces Action New effect
Metric, reward, avoidance of punishment Reinforces Action New effect
Appearance Reality
Appearance Reality Improvement
Appearance Reality Metric
Improvement Metric $ Delayed feedback Quicker feedback Easier to achieve Hard to measure Hard to achieve Valued as if it is the improvement
Self- actualisation Esteem Love and belonging Safety Physiological
?
This is what I learnt today. This is what I hope to learn tomorrow. Can anyone help me find out… ?
Excellence Time
Liz Keogh liz@lunivore.com @lunivore
The Fifth Discipline, Peter M. Senge Waltzing with Bears, Tom de Marco & Timothy Lister Managing the Design Factory, Don Reinertsen Six Thinking Hats, Edward de Bono Snakes in Suits, Paul Babiak & Robert D. Hare The Goal, Eliyahu M. Goldratt
Recommend
More recommend
