How to manage the ‘social’ in your enterprise Anne Lythgoe & Ben Carpenter Social Audit Network & Social Value UK
Introductions Anne Lythgoe Ben Carpenter Please introduce yourself (briefly)
How to manage the ‘social’ in your enterprise • Social impact measurement - > impact management…
What is impact management?
Hold on… STOP! Are we already doing this? • Take a moment, can you think of a change you have made to your delivery in the last 12 months? • What information did you use to make that decision?
So, how can we do it better? • Do you have enough data/information about your impact • More analysis – more insights -> more changes to how you deliver!
Five types of data
Impact Dimensions (IMP)
10 Impact Questions What problem are we trying to solve? Theory of Change What is our proposed solution to the problem? Who experiences changes in their lives as a result of what you Qualitative do? Data What changes are (or likely to be) experienced? How can we measure these changes? How much of each change has happened (or is likely to happen)? Quantitative How much of each change is caused by our activities? Data How long do we need to measure the changes for? What is the relative importance of the different changes? Which changes matter and are important enough for us to Analysis manage? http://www.socialvalueuk.org/resource/maximise-impact/
10 Impact Questions What problem are we trying to solve? Theory of Change What is our proposed solution to the problem? Who experiences changes in their lives as a result of what you Qualitative do? Data What changes are (or likely to be) experienced? How can we measure these changes? How much of each change has happened (or is likely to happen)? Quantitative How much of each change is caused by our activities? Data How long do we need to measure the changes for? What is the relative importance of the different changes? Which changes matter and are important enough for us to Analysis manage? http://www.socialvalueuk.org/resource/maximise-impact/
• Who changes? • What changes? • [Qual before Quant]
The Social Value Principles
Social Accounting (and Audit) …a logical and flexible framework for you to: … Prove! - account fully for and report on your organisation’s social, environmental and economic performance and impact… … Improve! – provide the information essential for planning future actions and improving performance; and … Account! – be accountable to all those you work with and work for…
How can we have confidence in the data? • Verification • Assurance • Audit...
• Regularly? How do you • Do you make decisions based on manage the £ regular budgeting and reports? • Do you get the finances checked and in your audited before publishing? enterprise?
Accountability • Keep a record of how you respond to data • Funders will like this! • All stakeholders will like this! • It will make ‘proving’ much easier!
Example.... BEHIND CLOSED DOORS
Behind Closed Doors (BCD) Vision • Everyone affected by Domestic Violence & Abuse should be able to live safely, free from fear & harm, able to make informed choices & to manage their own lives. Mission • To support women & men to enable them to live safely, free from fear & harm, make informed choices & manage their own lives • To help them to support and parent their children so that they can overcome the long term, damaging affects of DV&A.
Behind Closed Doors – 2017-18 Facts Number of people worked with: • Contracted service: 471 people supported • Prevention and Recovery Service: 482 people supported • 12.5 Staff • 12 Volunteers
Social Impact Journey Contract Outcomes 2012 Database Contract Outcomes in PARS 2014 Missing and wrong outcomes Outcomes based on evidence from clients 2015/ SROI – new outcomes from data and client interviews 2016 2017 Identifying indicators for client outcomes Outcomes and indicators for Family Work Database changes 2018 Small project monitoring Extra CDVT impact monitoring
How we monitor and measure our social value Support completed • Review current position on outcomes. Personalised • Measure and record support extent of change • Ask permission to Initial interview • Update progress follow up against individual • Set up individual client outcomes record with individual • Measure and record outcomes Follow up with extent of change other stakeholders Data aggregated on database
Using the aggregated data Frontline Senior Board of Teams Management Trustees Team • Detailed • Summary • Outcome/ outcome report Outcome/ impact on the service Impact report for report all services • Discuss and • Discuss and analyse at analyse in team • Discuss in meeting monthly and project meeting • Compare with • development Changes to ways financial reports meetings. of working • Inform strategy • • Changes to ways of Inform decision making working supervisions prioritise and plan • New ideas and projects • Prioritise and plan
And as a result.. • More focussed services – parenting • Can see what works – family work • Culture change – focus on outcomes • Record the outcomes of everything – phone and email support • There is never going to be an end point • Constant improvement to make sure we make a real difference.
Any questions... THANK YOU
Recommend
More recommend
