Improving Patient Experience Through Health Literacy Alexandra - PowerPoint PPT Presentation

Improving Patient Experience Through Health Literacy Alexandra Daria Elim Simone

UNDERSTANDING

P A T I E N T EMPOWERMENT “ “ I feel that doing this is relevant for me Meaningfulness refers to the value of the activities judged in relation to the individual’s own ideal of life.

“ “ I am able to do this Self effjcacy is the belief in one’s capabilities to produce desired results by one’s actions.

“ “ I can make a difference Impact means the accomplishment of a task is perceived to make a difference in the scheme of things.

“ “ I have choices Self-determination refers to a decision that is characterized by autonomous initiation and is self-determined.

CLINICAL IMPACT OF MEDIC ATION DISCREPANCIES 21.8% 27 .2% of potential to require a greater patient supervision of the errors 21.8% were of clinical importance 6.4% 6.4% of potential to cause patient harm

36 spent on explaining print information. min / p a t i e n t

HEALTH LITERACY TO NON-ADHERENCE Medication Discrepancy 1 resulted from 4 choosing not to follow their discharge medication instructions

above 6th-grade reading g r a d e l e v e l

PROBLEM Currently, information at the hospital leads to unintentional miscommunication.

OBJECTIVES PRIMARY To create a positive patient experience through a cohesive information system. SECONDARY To make the system informative, reproducible, and adaptable.

APPROACHES Confusion with wayfjnding remedied by clear map and address. Creating a cohesive visual system. Minimizing the uncertainty surrounding the clinic. Information is more empathetic to individual. Visually engaging materials designed for retention. Encouraging patient independence.

How might we change this routine?

B E F O R E PROCEDURE ? Doctor Visit Consultation Preparation

ON DAY OF PROCEDURE Procedure Transportation Find Clinic Clinical Prep

A F T E R PROCEDURE Discharge

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