Improving Mental Health Service Delivery to Children and Young - PowerPoint PPT Presentation

Improving Mental Health Service Delivery to Children and Young People Through Social Media and Technology 28 October 2016

Professor Jane Burns 2016-17 Thinker in Residence

Ming Luo Secretarial Officer of YDAN Ex Vice Secretary of YAC Vision

Social Media Platforms • 1. Facebook 60% • 2. Skype 45% • 3. Instagram 35% • 4. Snapchat 30% • 5. Twitter, Google Plus and Linkedin 25% • 6. WhatsApp and other 10% • 7. Viber 5%

Why? • Sense of friendship and belonging 70% • Sense of community 30% • Avoid isolation 30% • Desire to connect and reconnect 25% • To promote causes and activities 25% • To have a voice 25% • A chance to succeed 10% • Real world connections, level playing 15% field and other

Social Media… Enhances face-to-face interactions? • Communication with others 60% • Fun 55% • To share details of daily life 35% • General networking 30% • To share opinions 30% • To meet new people 20% • Boredom 20%

Are you treated differently online? • “Online or not, there will always be differences between us and someone else and it is usually noticed. Whether it is when I have failed to respond in a conversation or struggle to read an online post.” • “Because although there are people out there who judge there are great people who understand my disability and accept me for who I am.”

Some wise words for dealing with cyber-bullying • “Block them or tell admin about it.” • “Just leave it a couple of days. Don’t fight them because they know it’s getting to you if you do and if it gets worse tell someone don’t keep it to yourself.” • “Stop talking to me please I don’t like that to be bully and walk away from it when someone bullies you.” • “I would suggest making it easier and less time consuming to report cyber bullying occurrences and harsher penalties than there already are.”

Some tips that may/may not be helpful • Increase online presence • Increase opportunities for interactions • On current trends • Photos, videos, variety of mediums • Accessibility

Dr Michelle Blanchard Butterfly Foundation

USING TECHNOLOGIES TO RESPOND TO EATING DISORDERS Professionals Seminar: Improving mental health service delivery to children and young people via social media and technology Dr Michelle Blanchard National Manager, Programs and Practice The Butterfly Foundation @MischaBee @BFoundation

EATING DISORDERS IN AUSTRALIA Eating disorders are serious and complex mental illnesses. • • People with an eating disorder have disturbed eating behaviours and distorted beliefs, with extreme concerns about weight, shape, eating and body image. • Includes Anorexia Nervosa (3%), Bulimia Nervosa (12%), Binge Eating Disorder (47%) and OSFED (38%). • Genetic, psychological and environmental factors • In 2012, 913, 986 people lived with an eating disorder. • Socio-economic cost of $70B.

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ABOUT BUTTERFLY • Founded in May 2003 by Claire Middleton • Peak body for consumers and carers • Education Services – for Young People, Parents and Educators • National Helpline (Telephone and Online Support) • Recovery Support Services • Financial Assistance for Recovery • Intensive Outpatient Program Partnership with SCHN • • Manage National Eating Disorders Collaboration

BUTTERFLY ONLINE AND TELEPHONE SERVICE OFFERING • National Helpline (1800 ED HOPE) • Email, Web and Phone Support, 8am to 9pm, Monday to Friday, except National Public Holidays Online Support Groups • • Monthly Online Counsellor facilitated Support Groups for those in recovery, carers and siblings • Understanding Eating Disorder Recovery Webinar for Carers

WEB CHAT INTERFACE

MULTIPLE ENTRY POINTS

SERVICE UTILISATION CONTACT DETAILS TOTAL FY16 Total incoming contacts 7318 Number of incoming phone calls (including voicemails) 3774 Number of incoming emails 1351 Number of incoming Webchats 2191 Number of outgoing contacts (phone and email) 1642 Average Length of Incoming Phone Call (in minutes) 18 Average Length of Webchat (in minutes) 48

SNAPSHOT (SEPTEMBER 2016) • 53% of contacts are from consumers • 46% aged 25 and under 4% male • • 26% repeat callers • 8% from Western Australia • 68% engage in dieting and disordered eating, 41% restrict, 35% binge. • 27% received a referral

NATURE OF CALLS • People with lived experience needing information, support and referrals Carers, family and friends looking for advice on how to support their • loved one • Youth, health, education and community services professionals seeking consultation on supporting people with eating disorders, including referrals.

PRACTITIONER REFERRAL DATABASE • Extensive practitioner database for referral. Includes: Psychiatry, psychology, counselling, social work, occupational therapy and dietetics. Includes both individual and group programs, public and private. • All practitioners screened to ensure suitability. • To be considered for inclusion email: practitionerdatabase@thebutterflyfoundation.org.au

OTHER TOOLS AND RESOURCES FOR YOUNG PEOPLE

EATINGDISORDERSINFO.ORG.AU

RECOVERY RECORD

RISE UP

ADDITIONAL RESOURCES FOR FAMILIES

FEED YOUR INSTINCT (BY CEED)

RESOURCES FOR PROFESSIONALS

NATIONAL EATING DISORDERS COLLABORATION (NEDC.COM.AU)

DOWNLOADABLE RESOURCES 30

JOURNAL OF EATING DISORDERS

HOW FAR IS TO FAR? (BY EDV)

THE MANNEQUIN PROJECT

WHERE TO FOR TECHNOLOGY USE IN EATING DISORDERS?

THE NEW FRONTIER • New Social Media Reporting Tools • Seamless integrated pathways to care in an ecosystem delivered to scale How to manage risk and leverage opportunity associated • with biometrics • Virtual Reality to simulate everyday situations eg restaurant meals

Q&A

Thank you to our partners

Find out more Website www.ccyp.wa.gov.au Twitter @CCYPWA #CCYPThinker Let us know what you think www.surveymonkey.com/r/thinker2016