How to create a meaningful change David Leach Max St John @leachdj - PowerPoint PPT Presentation

Social Landlord to Social Business: How to create a meaningful change David Leach Max St John @leachdj @maxwellstjohn

David Leach, Operations Director; Digital & Customer, Hello Orbit Group Max St John, Managing Director, NixonMcInnes

Some context  What will housing look like in 2020?  Challenging environment.  Deep research.  Big thinking.  A clear task.

Orbit’s 2020 vision

Why social and digital, why NM?  Purpose drives engagement  Collaboration drives innovation  Digital lowers costs and provides choice  Partnership combines social and tech  Our purpose had huge potential

Linking digital to the rest of the organisation Resident Digital Inclusion Multi Media Digital Customer Culture Contact Digital Services Content, Technology Knowledge & Insight Supply Chain Staff Digital Confidence Collaboration

Nixon McInnes: Our approach 1. Analysis of where we are now 2. Co-create a compelling picture of the future 3. Design a roadmap for getting there 4. Sell-in and get traction with influencers

1. The analysis  Assess: Tech, Collaboration, Structure and Culture, Purpose  Uncover: review data from expert reports  Dialogue: get insight from tenants and staff  Identify: blocks to progress, best practice  Share: present back to stakeholders

2. Co-creating the future  Drawing on expertise and passion at Orbit  Harnessing the collective intelligence  One day off-site with 40 staff to: 1. Inspire – through cutting edge examples 2. Create – space for the best ideas 3. Dream – what could be in 2020

The output: A Digital Vision for Orbit Purpose and meaning: We are more than social housing providers. Tools and technology: We build strong online communities. Collaboration and engagement: We are driven by open collaboration. Culture and structure: We create accountability through open-ness.

3. Design a roadmap: Transforming Orbit  Breaking down the big goals  Creating pilot projects based on:  The business need in two years’ time  Value we need to create  Connecting to the future vision  Embedding into the Orbit 2020 Programme  Linked to Customer, Process, Cultural Change  Create the Digital Solutions Steering Group

Questions? David Leach @leachdj david.Leach@orbit.org.uk Max St John @maxwellstjohn max.stjohn@nixonmcinnes.co.uk