Hong Kong Airlines Bringing Greater Journeys Sky High
US Support US Customer Service & US Sales Sascha Bullen Travel Agent Support Product Manager Lorraine Rozario SBullen@airlinepros.com lrozario@airlinepros.com
Why Sell Hong Kong • Contact the Hong Kong Tourism Board our partner, or visit their website for a wealth of information. You can become a Hong Kong Specialist with their training program and check out their PartnerNet page for travel trade support and all kinds of resources. Everything from tourism stats, planning guides, photos etc can be found there. http://www.discoverhongkong.com/ Get all your questions about Hong Kong answered: • Food • People • History • Culture • Sights to see • When to go • Accommodations • How to get there? • Weather • When to go • Currency • FAQ
Hong Kong Airlines
Airline Overview Hong Kong Airlines is a full-service airline based in Hong Kong Flying since 2006, Hong Kong Airlines has grown to become an internationally- acclaimed carrier. 2016 marks the 10th year anniversary of the airline! We have been recognized for the quality of our onboard service by receiving several prestigious awards including: • 2014 World's Most Improved Airline by Skytrax • Voted a 4-Star Airline by Skytrax for 6 consecutive years: 2011 - 2016
Company Profile 10 years ago - 2006 Began operation: Airline Designator: HX President: Mr. Zhang Kui Hub: Hong Kong International Airport (HKG) HNA Group (45%) other portion is Ownership: private ownership AirlinePros US Office: 420 Lexington Avenue New York, NY 10170 Reservations: Tel: 877-953-8521 Travel Agent Support: reservations@hxairlines.us
Very Hong Kong Hong Kong Airlines’ network currently reaches over 35 cities in the Asia Pacific region, including Auckland, the Gold Coast, Beijing, Shanghai, Taipei, Sapporo, Bangkok, Bali and Okinawa. Our company logo is inspired by the Bauhinia flower. We are known for proudly featuring the fine cuisine of Hong Kong on all our flights and always strive to provide our passengers with high quality service throughout their journey. Additionally, the modern in-flight entertainment (IFE) system, brings an extraordinary entertainment experience while in flight to all passengers.
Our Destinations Route Map 0
Our Destinations lies currently to 35 cities in Asia, and another 22 through ode hare partners…and is growing! The network is now reaching Europe, Australia, the Middle East and the US! A A A KA A A A A A K A A A K A K AKA A A A A A A A K K KA A K A A A A K A A A A A A A A A A A A A A A A AK A A K A A K A A A A A A A A A K A A K
Very Fresh Fleet ONE OF THE YOUNGEST FLEETS IN THE SKY Currently in Aircraft type Hong Kong Airlines, operating one of the youngest fleets in service the world. Currently, the average age of our fleet stands at A330-300 8 just around 4 years. A330-200 9 Our current operating fleet has 33 aircraft. A320 11 A330-200F (cargo) 5 28 passenger aircraft and five freighters (Airbus A330- 200Fs). Total 33
Onboard Service Economy Class • Hong Kong Airlines does meticulous preparation of inflight meals with sincerity • We give great attention to detail in the process of recipe design, ingredients screening and processing, as well as the cooking steps • Strict standards on quality • Hong Kong Airlines always endeavors to promote local culture via inflight catering menus • Enjoy Hong Kong-styled Tofu dessert and traditional Chinese cookies
Onboard Service Business Class • High quality culinary options will delight the Business Class traveler • We only use very fresh locally sourced premium ingredients • Meal choices and combinations are changed and updated periodically • Elegant and high level of attentive service • Featuring a fusion of Chinese and Western gourmet “foodie” quality dishes • Enjoy Hong Kong-styled milk tea, yuan yang and Chinese Dim-sum.
Onboard Service Celebrations in the Sky? Why not! Make someone feel special
Onboard Service Birthdays in the Sky
Onboard Service Sweeten You Up
Onboard Service Sweeten You Up for Kids
Extra Options $28USD per sector short haul $65USD per sector long haul
A330-300 Business Class : 32 seats Economy Class : 260 seats Total Capacity 292 pax Business Class: • Seat reclines 180 degrees into a fully flat bed • Independent IFE system in every seat Economy Class: • 31 inches seat pitch • Independent IFE system in every seat
A330-200 Business Class x 24 Economy Class x 259 Total Capacity 283 pax Business Class • Seat reclines by 155 degrees • Independent IFE system in every seat Economy Class • 31 inches seat pitch • Independent IFE system in every seat
A320 Business Class x 8 Economy Class x 144 Total Capacity 152 pax Business Class • Seat reclines by 155 degrees • Independent IFE system in every seat Economy Class • 30 inches seat pitch
A320Z Single Class Service (All Economy class) Economy Class Total Capacity 174 pax • 30 inches seat pitch
In-Flight Entertainment • Bringing you the best state-of-the- art in-flight entertainment systems onboard our aircraft, with audio & video on demand (AVOD) • Business Class IFE monitors: 15.5” • Economy Class IFE monitors: Up to 10.5 ” • Hundreds of Hollywood blockbuster movies, international TV shows, music and video games • Various magazines and newspapers onboard, including personal copies of Aspire, our in-flight magazine, in every seat
4 Ways to Check-in Online Check-in Check-in online 2- 36 hours prior to your flight’s departure time http://www.hkairlines.com/zh_HK/flight/check-in Only available for departures from Hong Kong, Beijing, Shanghai Hungqiao, Shanghai Pudong and Taipei Taoyuan airports Mobile WeChat check-in Follow us and enjoy the totally mobilized check-in experience! Only available for departures from Hong Kong Beijing, Shanghai Hongqiao, Shanghai Pudong and Taipei Taoyuan airports
4 Ways to Check-in Check-in and drop your Baggage in-town Drop off your baggage at Hong Kong and Kowloon station Only available for departures from Hong Kong Check-in yourself at airport Printing yourself a boarding pass has never been easier Only available for departures from Hong Kong
Baggage Allowance Business Class Passengers: Providing a hassle free journey and secure baggage check in service Maximum combined weight: 66lbs Infant: 22lbs Economy Class Passengers Maximum combined weight: 44lbs Infant: 22lbs Gold and Silver Members Business Class Gold Card: Max 110lbs (extra 44lbs allowed) Silver Card: Max 88lbs (extra 22lbs allowed) Economy Class Gold Card: Max 88lbs Silver Card: 66lbs Passengers can check their bicycle for free on flights between Hong Kong & Taipei, Okinawa, Sanya & Haikou No restriction on number of pieces
VIP Lounge: Club Bauhinia • The Hong Kong Airlines VIP Lounge was recently renovated and expanded. • The airline launched the new lounge “ lub auhinia” in une 2014 • It is very large at 5,400 Square feet. Plenty of space for all visitors • The lounge is located at Hong Kong Airport Gate 23-25 • Lounge access is available for Business Class travelers as well as Silver and Gold Fortune Wings Miles members
VIP Lounge: Club Bauhinia Lounge Highlights • Stunning panoramic view of the airport • Hong Kong specialty cuisine available • Tofu Dessert, Cart Noodles, Steamed Cantonese Rice • Shower facilities • Chaise lounge chairs resting area • Two private meeting rooms • Victoria Blossom and Blakeana Blossom • Business center • Entertainment zone with iMac computers
Fortune Wings Club Global Loyalty and Rewards Program Fortune Wings Club is the global loyalty and rewards program for Hong Kong Airlines. You can easily earn points by flying with Hong Kong Airlines and our airlines partners including Hainan Airlines. You can use the points to redeem free air tickets, upgrades and many other rewards . Membership Tiers Points (within 12 months) Upgrade segments (within 12 months) Platinum Card Accrued 100,000 points 80 sectors Gold Card Accrued 50,000 points 40 sectors Silver Card Accrued 30,000 points 20 sectors Select Card Accrued 5,000 points 4 sectors Fortune Wings Member Nil Nil
For Our Agent Partners • Hong Kong Airlines pays travel agents a 3% commission incentive on all published fares • Great promotions periodically offered for travel agent partners • AirlinePros is the US based customer service and ticketing office for HX • Now can assist in making US group bookings. (10 or more pax call for quotes) • Can issue tickets for NON-GDS using agents • Have access to internal CRS of airline to assist with inquiries • E ticketable in all major GDS systems (Sabre, Amadeus, Worldspan, Apollo) • Accepting all major credit cards (VI/MC/AX, UATP Card, Cash)
Thank You! CONTACT INFO Sascha Bullen, Product Manager sbullen@airlinepros.com www.hongkongairlines.com E: reservations@hxairlines.us T: 877-953-8521
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