Getting to Know Job Seekers Thursday, September 14, 2017 Advancing your professional career Improving Employment outcomes of job seekers
Agenda v Announcements v How did last month go? v Getting to know job seekers v Resources
Announcements v Did you get your first $25 Amazon gift card? It is included in the last page of the quarterly survey. v Thank you to all those of you who have already completed the survey! It helps us to learn about what may have changed since June. And you will get your first $25 gift card! v If you have not completed the quarterly survey yet, please do so. Look for Oliver’s email sent last Tuesday. v If you do not see Oliver’s email, check your spam folder or ask Oliver (oliver.lyons@umb.edu or 617-287-4376).
Announcements v Keep an eye on the last page of the daily survey! Watch for tips, resources, and data that can help you make decisions. v Take advantage of the free online video lessons from the DirectCourse (Approved by the Association of Community Rehabilitation Educators, ACRE). Follow this link to get your log in information and start watching today. Each lesson is only about 30 minutes. v From September 18 to 29 Oliver will not be in office.For questions, ask Alberto : alberto.migliore@umb.edu or 617-287-4306.
We heard you: Feedback from the quarterly survey v EC: I have never been asked how many hours I work on a weekend or evening. Our schedule is not always neatly 9-5 M-F. v Answer: Thank you. We are aware that the daily survey is missing important things happening outside the 9-5 M-F timeframe. We would like to address this issue in future projects. v EC: More options to answer or a box to put in what you are doing if there isn't exactly an option as to what you are doing. v Answer: Good point. The goal of the daily survey is to strike a balance between getting important information and keeping the survey as short as possible. Please let us know about specific needed changes. v EC: I wish this was a weekly text rather than a daily text. v Answer: We hear you. The daily data collection, however, add a level of accuracy that weekly data would not be able to capture. We appreciate you responding every day, as soon as possible after receiving the first text, for accuracy.
We heard you: Feedback from the quarterly survey v EC: need an option for just traveling from point A to B. I spend A LOT of time just traveling w/o interacting with others v Answer: 1) To the first question “ Where were you? ”, select “ In a vehicle ”. 2) To the question “ Who was your primary interaction with …”, select “ None ”. 3) to the question “ What was the primary purpose…? ”, select the best item below: Getting to know a job seeker v Finding jobs v Providing other supports before hire v Supporting a person after hire v Administrative activities v Other NOT employment-related v Let us know if this does not address your comment!
Time spent with job seeker’s family/social circle when performing “blue zone”* activities before and after the August COP (*Getting to know a JS, finding jobs, other supports before hire) Who were you with Who else were you with when performing when performing "blue "blue zone" activities zone" activities 10.0% 10.00% 9.0% 9.00% 7.50% 8.0% 8.00% 6.50% 7.0% 7.00% 6.0% 6.00% Before August Before August 5.0% 5.00% 10 10 3.2% 4.0% 2.9% 4.00% 3.0% After August After August 10 3.00% 2.0% 10 2.00% 1.0% 1.00% 0.0% 0.00% Family/social circle of a person I Family/social circle of support a person I support “I learned to finally really put my trust in [the employment consultant]… But that was the hardest thing as a parent, to let go of that and give it to somebody else…” –mother of a job seeker
Strategies for Getting to Know Job Seekers Karen Rhode Island 32 years’ experience supporting people with disabilities, including 1 year in job development
Getting to Know the Job Seeker Comprehensive model of employment support Get to know job seeker Job search criteria Build Find jobs/ Support trust tasks after hire JOB HIRE MATCH Engage job Job offer Retain/ seeker/ advance family Supports planning Smooth job entry
Why is it important to get to know job seekers? v Define job search v Quality interactions: criteria: § Focus on gifts, talents, and interests § Focus on preferences § Allow job seeker to and strengths § Understand who the show you how they express their gifts, person is and what talents, and interests they want § Hanging out with § Develop ideas and intent: Where are strategies for people their best providing supports selves? for the job seeker
How do you get to know job seekers? v Active listening (watch for clues) v Ask other people (become familiar with others in the job seeker’s life who can provide perspectives) “ Knowing the true preferences and deeper aspirations was essential to increase the chances of identifying the best job match, thus maximizing job satisfaction, minimizing support after hire, and optimizing job retention.” –Employment consultant
How do you get to know job seekers? v Check out the videos in the College of Employment Services (CES): § Lesson 2: Person-Centered Career Planning § Lesson 4: Tools and Assessment Strategies for Career Discovery
Time spent getting to know the job seeker (N=5,293 responses from June 1 st , 2017-September 13 th , 2017) Administrative activities 34% Other NOT employment-related 14% Getting to know a job seeker Supporting a person after 6% hire 21% Finding jobs 14% Providing other supports before hire 11%
Where are we getting to know the job seeker? (N=333 responses from June 1 st , 2017-September 13 th , 2017) At a facility-based Other , 1% program , 3% In a vehicle , 7% In other community settings , 20% In my office or home office , 47% At a business/workplace site , 15% At the residence of a person I support , 8%
How are we getting to know the job seeker? (N=335 responses from June 1 st , 2017-September 13 th , 2017) Other , 8% Reviewing records , 11% Completing forms/reports , 11% Performing activities with the job seeker , 15% Talking (with a job seeker or others) , 49% Observing the job seeker , 8%
Overcoming Challenges Andrea, CESP Job Development Specialist Missouri 20 years’ experience in job development
Monthly Goal At a facility-based Other , 1% program , 3% As a group, In a vehicle , 7% increase the In other amount of time community settings , 20% In my office or home office , 47% observing job seekers in community At a business/workplace site , 15% At the residence of a person I environments. support , 8%
Building your goal v What is something concrete that you can do right now to increase the amount of time you spend observing job seekers in community environments? v How will you do this? v When will you do this? v Who will be included in this?
Building your goal v Examples: § I will set aside a half an hour each week (on Tuesday afternoons) to visit a job seeker in his or her community. § I will take time each week to observe job seekers wherever they report they feel most happy and engaged.
Resources v Finding the Right Job worksheet (http://www.thinkwork.org/sites/thinkwork.org/files/files/FindRightJob2 _rev2012.doc) v Learning about the Job Seeker activity (http://www.thinkwork.org/sites/thinkwork.org/files/files/LearningAbtJ S_rev2012.doc) v More Than Just a Job: Person-Centered Career Planning brief (http://www.communityinclusion.org/pdf/ib16.pdf) v Starting with Me: A Guide to Person-Centered Planning for Job Seekers brief (http://www.communityinclusion.org/pdf/to14.pdf) v College of Employment Services (http://www.thinkwork.org/sites/thinkwork.org/files/files/CES_tutorial.p df) § Lesson 2: Person-Centered Career Planning § Lesson 4: Tools and Assessment Strategies for Career Discovery
Mark your calendars! On October 12 th (3pm ET), we will have a conversation about finding jobs and tasks . Let us know if you have a story to share about successes or challenges finding jobs and tasks next month. Contact Amy Gunty. Keep in touch! http://www.thinkwork.org/s22ec Oliver.Lyons@umb.edu (Oliver Lyons) gunty004@umn.edu (Amy Gunty)
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