Final Final Eva Evaluation Presen esentation tion May 9 th th , 2018 Ma 2018 Wi WingSw Swept Ja Jay Stricklan Strickland, CE CEO 1 5/17/2018 1
In Intr trodu oduction tion to to Wi WingSw Swept and and CM CMTS Technology company based in Raleigh, NC • ~50 Employees, Clients in all 50 states • Developed to help IG offices track investigations • Dozens of IG clients • Serving IG offices from 5 users to nearly 100 users • 2 5/17/2018 2
Case Case Progr ogressi ssion on fr from om Cr Crea eation tion to to Closeout Closeout CMTS will be configured to meet your agency’s desired workflow before launch CMTS has a configurable workflow • We’ll configure it together during QuickStart • It will match your current workflow (if desired) • 3 5/17/2018 3
Product oduct and and Te Technical Support Support Service ‐ Level Agreements Mission ‐ Essential Mission Non ‐ Essential Mission – Relevant WingSwept offers two avenues for technical Operations Support Impact Type Work Stopped Work Impaired Work Stopped Work Impaired support – a helpdesk line and email support Request Response Acknowledgement 60 Minutes 120 Minutes 240 Minutes 1 Day 1 Day Window Developers and support reps work together • CMTS Support Team Phone hours: 8am ‐ 5pm during weekdays • Response times typically range from instant • (via phone) to a few hours (via email) Allison Julie Paula Jerry Danielle 4 5/17/2018 4
Product oduct Cap Capabilitie ilities’ s’ Align lignment wi with Needs Needs CMTS is developed for IG offices, and it’s designed to meet needs just like yours We have an extremely high OIG retention rate • CMTS is actively developed based on suggestions • from IG offices around the country We stay up ‐ to ‐ date on IG offices’ software needs • OIG Clients Include 5 5/17/2018 5
Product oduct’s Ea Ease of of Use Use (The (The 5 Es) Es) Thanks to CMTS’s configurability, most users are comfortable with CMTS after ½ day of training! CMTS’s User Interface was overhauled • in 2016 to be more intuitive than ever It is designed to prevent erroneous or • duplicative data throughout the system A ‘see what you need to see’ system • is designed maximize efficiency and prevent unauthorized data access 6 5/17/2018 6
Product oduct’s Tr Transition thr through ugh Case Case Wo Workflow The actions that happens as a case progresses are determined by your team Data can be copied automatically from one • case type to another Automatic notifications can alert people when • actions are needed or a case has stalled Pre ‐ determined requirements can prevent • cases from moving forward until certain steps are completed 7 5/17/2018 7
Thank Thank Yo You! I’m happy to answer any questions you have. 8 5/17/2018 8
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